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DCT2500 Installation Manual

Appendix A

Diagnostics

This appendix describes the on-screen diagnostics used to confirm proper DCT2500 installation,
including:

!

Checking error states and signal integrity

!

Identifying the set-top on the network

!

Verifying communications with the headend

For the diagnostics provided here:

!

All indicators are in decimal notation, unless otherwise noted.

!

All signal-level and quality indicators are on a 0 to 100% scale, unless otherwise noted.

!

All screens self-refresh at a minimum rate of once every five seconds.

!

All sample displays are illustrative; actual data will differ from the examples.

!

The screens are available for V1.08 code and higher.

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Содержание DCT2500

Страница 1: ...Installation Manual DCT2500 Digital Consumer Terminal POWER CURSOR SELECT MENU INFO GUIDE CHANNEL MESSAGES REMOTE ON ...

Страница 2: ...under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and founded to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing ...

Страница 3: ... Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5 The telephone connection arrangement is a CA11A Re...

Страница 4: ...tion 3 Installation Before You Begin 3 1 Installing the DCT2500 3 1 Standard Cabling Diagram 3 2 Standard VCR Cabling Diagram 3 3 VCR Cabling With RF Bypass Switch Diagram 3 4 A B In Module Cabling Diagrams 3 5 Composite Baseband and S Video Cabling Diagrams 3 7 Stereo Cabling Diagram Baseband 3 9 Home Theater Receiver Cabling Diagram 3 11 Operational Check 3 13 Section 4 Adding the IR Blaster Opt...

Страница 5: ...A 11 d 08 Renewable Security A 13 d 09 Upstream Diagnostics A 14 RF Return STARVUE II Diagnostics A 14 Telephone Modem STARFONE Diagnostics A 15 d 10 Application APP Code Modules A 17 d 11 Memory Status A 18 d 12 Interactive Info A 18 d 13 MAC Frequency Table A 19 d 14 Control Channels A 20 d 15 Message Types A 20 d 16 In band Program Association Table PAT A 20 d 17 In band Program Map Table PMT A...

Страница 6: ...DCT2500 with return on Cable B 3 6 Figure 3 7 Standard baseband audio and video outputs 3 7 Figure 3 8 Composite VCR cabling 3 8 Figure 3 9 Connecting the DCT2500 to a stereo using the audio connectors on the VCR 3 9 Figure 3 10 Audio on VCR audio output on TV 3 10 Figure 3 11 Connections to a home theater receiver using DIGITAL AUDIO COAX 3 11 Figure 3 12 Connections to a home theater receiver us...

Страница 7: ...everse path communications enabling interactive services such as Video on Demand VOD Internet access e mail and home shopping Features Options and Interfaces The Motorola DCT2500 offers the following standard features 54 to 860 MHz integrated tuner Integrated RF return using built in STARVUE II module RF and baseband audio video ports IR Blaster port Switched accessory outlet RS 232 serial data po...

Страница 8: ...anel displays and switches and describes the rear panel features Section 3 Installation provides instructions on how to install the DCT2500 in a subscriber location and perform operational tests Section 4 Adding the IR Blaster Option provides instructions on how to install the IR Blaster option for controlling VCR recording through the DCT2500 Section 5 Troubleshooting provides guidelines for trou...

Страница 9: ...0 AM to 5 00 PM Eastern Time Saturday When the TRC is closed emergency service only is available on a call back basis Web Support offers a searchable solutions database technical documentation and low priority issue creation tracking 24 hours per day 7 days per week Calling for Repairs If repair is necessary call the Motorola Repair Facility at 1 800 227 0450 for a Return for Service Authorization...

Страница 10: ...st or temporarily out of service Functions requiring a numeric entry are not available without a remote control Figure 2 1 Front panel POWER CURSOR SELEC T MENU INFO GUIDE CHANNEL MESSAGES REMOTE ON 1 2 8 9 10 11 4 5 6 3 7 Table 2 1 Front panel controls and LEDs Key Feature Function 1 CURSOR SELECT Moves the cursor in menus and electronic program guide EPG screens 2 MESSAGES Lights to indicate tha...

Страница 11: ...a switched power outlet and connectors for video audio RF cabling data output and the IR Blaster Figure 2 2 Rear panel AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L 1 7 8 9 10 11 12 13 14 15 16 2 5 6 3 4 Table 2 2 Rear panel features Key Item Function 1 RF IN ...

Страница 12: ...8 CABLE IN A coaxial input for the incoming signal from the wall outlet 9 S VIDEO An S Video connector for sending high quality video to external devices high end VCR or TV that accept S Video Optional 10 VIDEO This RCA video output connects the DCT2500 to an input on a TV VCR or other device 11 DIGITAL AUDIO COAX A coaxial audio output to connect the DCT2500 to a digital home theater receiver or ...

Страница 13: ...nction 1 S VIDEO S VIDEO An S Video connector for sending high quality video to external devices high end VCR or TV that accept S Video 2 CABLE IN A B A B In Used in a dual cable system to receive both cables verify the location of the A and B connectors on the A B In module 3 RF OUT RF IN CONV IN RF Bypass Enables the cable signal to bypass the DCT2500 and go directly to a TV or VCR 4 DIGITAL AUD...

Страница 14: ...Audio Output Modes The DCT2500 includes utilities that enable you to select and adjust its DIGITAL AUDIO coaxial or optical or AUDIO OUT RCA style outputs If the EPG takes advantage of these utilities it provides menu choices to select and optimize the audio output and compression modes For more information about audio output mode configuration refer to the EPG user manual ...

Страница 15: ... connecting the DCT2500 to a standard TV or a composite baseband monitor Place the DCT2500 on a smooth flat surface and remove any obstructions that could interfere with the free flow of air over under or around it Advise the subscriber not to place anything on top of the unit Installing the DCT2500 To install the DCT2500 1 Determine if you are connecting the DCT2500 to a conventional TV or to a m...

Страница 16: ...addressable controller Figure 3 1 Standard cabling to a TV using RF connectors AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 CABLE IN VIDEO IN S VIDEO IN AUDIO IN L R AUDIO OUT L R TV From cable outlet ...

Страница 17: ...rd VCR cabling AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R S VIDEO IN S VIDEO OUT VCR CABLE IN VIDEO IN S VIDEO IN AUDIO IN L R AUDIO OUT L R TV From cable outlet ...

Страница 18: ... the addressable controller and the EPG Figure 3 3 Cabling with the RF Bypass module using RF return AUDIO TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R VCR CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO ...

Страница 19: ... 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R CABLE IN A B Cable A Cable B Subscriber telephone hookup TO TV VCR Figure 3 5 A B In module on a DCT2500 with the return on Cable A AUDIO TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MA...

Страница 20: ... on Cable B AUDIO TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R Cable A Cable B Return CABLE IN A B ...

Страница 21: ...L R AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 Either or TV The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband composite video or S video to the inp...

Страница 22: ...O TV TO VCR L DCT2500 CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R S VIDEO IN S VIDEO OUT Either or CABLE IN VIDEO IN S VIDEO IN AUDIO IN L R AUDIO OUT L R Either or VCR TV The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband composite video or S video to the input device you plan...

Страница 23: ... 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R S VIDEO IN S VIDEO OUT Either or CABLE IN VIDEO IN S VIDEO IN AUDIO IN L R AUDIO OUT L R Either or VCR TV STEREO The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the baseband compos...

Страница 24: ...60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 CABLE IN VIDEO IN AUDIO IN L R CABLE OUT VIDEO OUT AUDIO OUT L R S VIDEO IN S VIDEO OUT Either or CABLE IN VIDEO IN S VIDEO IN AUDIO IN L L R R AUDIO OUT AUDIO OUT L R AUDIO IN Either or VCR TV STEREO The S Video connector is part of the Home Theatre option and is not included on all DCT2500s When connecting the video path connect either the ba...

Страница 25: ... DIGITAL AUDIO COAX AUDIO TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L VIDEO OUT SVIDEO OUT AUDIO OUT AUDIO IN L L R R CABLE IN CABLE OUT VIDEO IN SVIDEO IN TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R Either or Either or S Video or Baseband Video Home the...

Страница 26: ...IO COAX VIDEO DATA USB IR PHONE TV PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L VIDEO OUT SVIDEO OUT AUDIO OUT AUDIO IN L L R R CABLE IN CABLE OUT VIDEO IN SVIDEO IN TV CABLE IN VIDEO IN SVIDEO IN AUDIO IN L R AUDIO OUT L R Either or Either or S Video or Baseband Video Home theater receiver Video 2 Video 1 In S Video Coaxial Optical Monitor out VCR DCT2500 Video In Out...

Страница 27: ...Channel Selection Scan through the channels using the CHANNEL 56 keys on the DCT2500 and the CHANNEL keys on the remote control Tune to several channels by entering the channel number with the numeric keys on the remote control Volume Control Use the TV volume control to adjust the sound volume to a moderate level Press VOLUME on the remote control to increase the volume to its upper limit lowest ...

Страница 28: ... broadcast through the out of band data channel and are updated periodically as new codes are added Locating the IR Receiver on the VCR The IR receiver is not visible on some VCRs To locate the receiver 1 Obtain a piece of opaque material such as a 3 by 5 inch index card 2 Use the card to block areas of the VCR where the receiver might be located Turn the VCR on and off while pointing the remote c...

Страница 29: ...V PASS CARD SWITCHED 105 125V 60Hz 4A MAX 500W MAX S VIDEO R TO TV TO VCR L DCT2500 VCR 3 Remove the adhesive tape cover from the mounting bracket 4 Position the IR receiver off center of the VCR receiver and then press firmly attaching the mounting bracket on the VCR Be careful to route the wire so that it does not prevent loading videotapes Checking the Installation The IR Blaster is now located...

Страница 30: ...struction between the remote control and the DCT2500 Aim the remote control directly at the DCT2500 not the TV or VCR Be sure you firmly and deliberately press and release operation keys one at a time Verify that channels can be changed using the keys on the front panel and then check that the batteries have been installed properly Replace with new batteries if necessary Check that the DCT2500 has...

Страница 31: ...etwork Verifying communications with the headend For the diagnostics provided here All indicators are in decimal notation unless otherwise noted All signal level and quality indicators are on a 0 to 100 scale unless otherwise noted All screens self refresh at a minimum rate of once every five seconds All sample displays are illustrative actual data will differ from the examples The screens are ava...

Страница 32: ...IAGNOSTICS 01 GENERAL STATUS 02 OOB STATUS 03 IN BAND STATUS 04 AUDIO VIDEO STATUS 05 UNIT ADDRESS 06 FIRMWARE VERSION 07 CURRENT CHANNEL STATUS 08 RENEWABLE SECURITY 09 UPSTREAM MODEM 10 APP CODE MODULES 11 MEMORY CONFIG 12 INTERACTIVE INFO 13 MAC FREQUENCY TABLE 14 CONTROL CHANNELS 15 MESSAGE TYPES 16 IN BAND PAT 17 IN BAND PMT 18 TASK STATUS 19 USB STATUS 20 IB MCA STATUS 21 KEYBOARD LED 4 Use ...

Страница 33: ...SOR DOWN Moves the cursor down Displays the DIAGNOSTICS main menu CURSOR RIGHT CURSOR LEFT SELECT ENTER Runs the selected diagnostic Displays the DIAGNOSTICS main menu GUIDE None None MENU None None INFO None None d 01 General Status This diagnostic displays the error code and description purchase count and other information DCT2500 STATUS ERROR E 00 NO ERROR PURCHASES 0 Platform ID 0x0060 Family ...

Страница 34: ...te Platform ID A 16 bit hexadecimal number used to differentiate between digital platform images in the field It is also called the ROM ID Family ID A hexadecimal number that indicates the set top manufacturer and product family Model ID A hexadecimal number that indicates the set top model Remod Channel The Remod Channel number can be 3 or 4 NA systems The output port configuration displays the c...

Страница 35: ...ails to keep the RAM alive during power down disconnects the set top Return the set top for repair requires factory initialization message E 10 SERIALNO Invalid serial number Not used E 11 INVALID UNIT ADDRESS Invalid unit address Return the set top for repair requires a unit creation message E 12 POST ERROR POST failed Not used E 13 BOOT Sys_boot initialization failure Power cycle the set top if ...

Страница 36: ...et top is not receiving Carrier Lock The CARRIER LOCK is reset to 1 after an initialization from the DAC 6000 or a power cycle Each time the set top detects a drop in OOB connectivity the counter increments The following Carrier Lock variables can display YES Carrier locked NO Carrier unlocked Hunt Mode The state of OOB stream acquisition The Hunt Mode can be None The set top is locked to an OOB c...

Страница 37: ...ncy until it reaches the last 103 75 and then scrolls back to the beginning This diagnostic scrolls through the OOB frequencies in the following order 75 25 MHz 104 20 MHz 72 75 MHz 92 25 MHz 98 25 MHz 107 25 MHz 107 40 MHz 110 25 MHz 116 25 MHz 103 75 MHz 3 Press SELECT search for the OOB frequency On the OSD the MANUAL FREQ line of text clears the HUNT MODE displays FIX to indicate the fixed fre...

Страница 38: ...ring The following variables can display Blank No data received Data received EMM Data Indicator Lights when the set top is receiving a message on the EMM stream The indicator is clear when entering this diagnostic The following variables can display Blank No data received Data received Carrier Lock Indicates whether the digital in band receiver is locked to the carrier with the following variable...

Страница 39: ...O Audio SPDIF 2 0 LFE 0 VP Lock YES MPEG Method MUTE BLACK The Audio Video Status fields are Field Description ADP Lock The Audio Processor locked status YES or NO Audio Mode The audio modes are N A Mono Stereo Surround Audio SPDIF For analog channels SPDIF output is in IEC958PCM format For digital channels the possible Dolby Digital modes are 1 1 left is channel 1 right is channel 2 1 0 center 2 ...

Страница 40: ... The unit address in decimal format 13 address digits and three check digits Network Address The network address in decimal format 13 address digits and three check digits TVPC The TV Passcard Address in decimal format 13 address digits and three check digits Multicast 16 Address The Multicast 16 address numbers change to display the values for each data stream in TCP IP decimal byte form Here is ...

Страница 41: ...1 09 BOOT 1 06 Jun 9 2003 10 40 21 TSODA t16 CMLBK 0000 d 07 Current Channel Status This diagnostic displays the status of the last attempted tune on the in band tuner It shows channel type analog digital acquisition state purchasable indicator preview indicator parental control status and mute status CURRENT CHANNEL STATUS TYPE DIGITAL aaa bb STATUS ccccc CONNECTED ddd PREVIEW NO CURR NEXT PURCHA...

Страница 42: ...nk For digital aaa can be ENC encrypted UNE unencrypted The current epoch authorization reason in the current_epoch_auth_reason field hexadecimal 00 missing program re key 01 missing working key epoch message 02 missing event blackout message 03 missing category rekey 04 old category sequence in program rekey message 10 program bought 11 program bought without taping 12 subscribed with taping 13 s...

Страница 43: ...r operation of the set top requires the TVPC Crypto Lists the current mode as displayed on the CRYPTO OSD Stand Alone Support or Not Mated Status Indicates the TVPC status with the following variables 00 OK 01 TVPC communication problem 02 TVPC required 03 Validator does not match between GK and TVPC 04 Invalid unit key number 05 Old TVPC unit address 0a TVPC not mated 0b TVPC base module unit add...

Страница 44: ... Interactive Pay Per View status with the following variables ENABLED IPPV enabled UNSENT The set top contains unsent IPPV transactions The variable is the number of unsent transactions DISABLED IPPV disabled Last Poll Req Indicates the sequence number of the last poll request received by the set top The time stamp of the last poll request is displayed under LAST POLL REQ If the set top has receiv...

Страница 45: ...ill dial Last Poll Req Displays the sequence number of the last poll request received by the set top The time of the last poll request is displayed immediately below LAST POLL REQ If the set top received no poll request the sequence number and time stamp fields display N A If a poll request has been received by the set top but the system time of the set top has not yet been initialized the time st...

Страница 46: ...NE transmitter status 1st Digit 2nd Digit Meaning h On hook hang up code t Test for line available d Dialing A Waiting for answer c R Communicating receiving c T Communicating transmitting c Communicating idle r Waiting for retry hang up code Hang up code Code Status Normal hang up A Answer time out r Phone ringing c Carrier loss L Line in use E Errors data U User line request P Parameters invalid...

Страница 47: ...ional pages A sample OSD screen for a set top containing ROM is APP CODE MODULES MODULE VER STATUS ID 050 0109 1 09 ENABLED 0001 Appl_____ 02 00 DOWNLD 07DA The APP Code Modules fields are Field Description Module The object name Version The object version Status The STATUS modes available are LOADING DELETED ENABLING ENABLED DSABLNG DISABLD DELETNG POSTPND ENNORUN DISNORUN ID The object AppID ...

Страница 48: ...escription EEPROM Ver No The EEPROM version never used should always be 00 00 Platform Indicates sizes of memory types allocated to platform code Application Indicates sizes of memory types allocated to application code d 12 Interactive Info This diagnostic tool gathers data about your system INTERACTIVE INFO IP 0 0 0 0 UPM 0X000021 UPSTREAM ID 0X0000 DOWNSTREAM ID 0X0000 STATE UNCONFIG MAC ABORT ...

Страница 49: ...l format State The state mode can be MAC CONNECT UNCONFIG INIT_WAIT_DC_OR_ WAIT_LM_ACK WAIT_SO_ACK WAIT_LA_OR_SO INIT_STOPPED RUN_WAIT DC OR C RUNNING RUN_STOPPED or INVALID MAC Abort Cntr The MAC Abort Counter increments every time the MAC layer reaches the Cell Abort Count limit The MAC Abort Counter is reset by the successful upstream transmission of a cell for example when an ACK is received b...

Страница 50: ...Cnt Msg Id Cnt 0 216 9A E 0 1 2 89 A0 15 0 The Message Types fields are Field Description Msg The message type Id The low order byte of the Connection ID Cnt The number of messages received d 16 In band Program Association Table PAT This diagnostic displays the Program Association Table Information For Motorola use only IN BAND PAT hex data PAT SN PID 001 0001 0029 d 17 In band Program Map Table P...

Страница 51: ...ic lists tasks For Motorola use only TASK STATUS hex data TID RID PRI STARTS RUNTIME STK 64 00 2 21553 47441 26 63 0 d 19 USB Diagnostics This diagnostic is used to verify the functionality of the USB port For Motorola use only USB DIAGNOSTICS Wind River Systems OHCI Root Hub ...

Страница 52: ...band Multicast Address Filter fields are Field Description Filter Table DMCA The default multicast 16 address MCA The current multicast 16 address PQ The preemption notification queue ID RQ The response queue ID APP The application ID CID The connection ID Register Values MCA Multicast 16 filter register contents PID PID filter register contents d 21 Keyboard LED Diagnostics You can use this diagn...

Страница 53: ...ared Blaster IRC incrementally related carriers MPAA Motion Picture Advisory Association NVOD Near Video on Demand NVRAM Non volatile random access memory OSD on screen display PCR program clock reference PID packet identifier PPV Pay Per View QAM quadrature amplitude modulation QPSK quadrature phase shift keying RSA Return for Service Authorization TCP IP Transmission Control Protocol Internet Pr...

Страница 54: ...MGBI 504989 001 8 03 Visit our website at www motorola com ...

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