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6881040B65 August 20, 2002 35

Level

Service Manual Troubleshooting

Troubleshooting

Manual Test Mode

Motorola PF 0C35 telephones are equipped with a manual test mode capability.
This allows service personnel to verify functionality and perform fault isolation by
entering keypad commands.

To enter the manual test command mode, a GSM / DCS test SIM must be used.
1.

Press

to turn the phone OFF.

Remove the battery as described in the procedures.

Remove the customer’s SIM card from the phone as described in the
procedures.

Insert the test SIM into the SIM slot.

Replace the battery as described in the procedures.

Press

to turn the phone ON.

Manual Test Mode Commands

Table 2. Manual Test Commands

Key Sequence

Test Function/Name

Remarks

<Menu>048263* Enter manual test mode

"End" Key

Exit manual test mode

54*

Suspend

Required for all Test Mode Operations

0*0*0

Select tone 0

0*0*1

Select tone 1

0*0*2

Select tone 2

0*0*3

Select tone 3

0*0*4

Select tone 4

0*0*5

Select tone 5

0*0*6

Select tone 6

0*0*7

Select tone 7

0*0*8

Select tone 8

0*0*9

Select tone 9

0*0*124

Select tone 1 KHz

0*0*125

Select tone 2 KHz

0*0*126

Select tone 3 KHz

0*0*127

Select tone 4 KHz

0*1*X

Disable tone X

3*0*1

Enable vibrator

3*0*0

Disable vibrator

4*3*1

Enable speech coder full rate

Audio loopback

4*3*0

Disable speech coder full rate

4*4*1

Enable speech coder enhanced full rate

Содержание C330

Страница 1: ...Level 3 Service Manual C330 Series Dual Band Wireless Telephone C330 C331 C332 Series GSM 850 PCS 1900 with GPRS ...

Страница 2: ......

Страница 3: ...SIM 22 Removing and Replacing the Endo Housing 23 Removing and Replacing the Front Endo Housing 24 SIM Holder Removal and Replacement 25 Battery Removal and Replacement 26 Removing and Replacing the Display Assembly 27 Removing and Replacing the Microphone 28 Removing and Replacing the Transceiver Board 29 Removing and Replacing the Rear Speaker 30 Removing and Replacing the Keypad 31 Removing and...

Страница 4: ...ii August 20 2002 Table of Contents Product Family 0C35 ...

Страница 5: ...ded in Product Family 0C35 C330 Series telephones are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A ...

Страница 6: ...ures proper installation operation and maintenance of C330 Series telephones Refer questions about this manual to the nearest Customer Service Manager A product family is the group of products having the same Account Product Code APC To locate the APC on a device refer to Mechanical Serial Number MSN later in this manual Audience This document aids service personnel in testing and repairing C330 S...

Страница 7: ...arly on after the date of sale are to be returned to Manufacturing for root cause analysis to guard against epidemic criteria Manufacturing to bear the costs of early life failure Product Support Customer s original units will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited P...

Страница 8: ...orola part number description crystal frequency and operating frequency desired When the Motorola part number of a component is not known use the product model number or other related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Repla...

Страница 9: ... 300 mA max Average Stand by Current 4 0 mA max DRX2 2 0 mA max DRX9 Dimensions 130 mm x 46 mm x 24 5 mm 5 1 inches x 1 8 inches x 0 96 inches Size Volume 105 cc 6 4 in3 Weight 106 gm 3 74 oz with cell Temperature Range 10 C to 55 C 15 F to 130 F Battery Life 600 mAh Li Ion Battery Talk time up to 300 minutes Standby time up to 300 hours All talk and standby times are approximate and depend on net...

Страница 10: ...ction Specification Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction RPE LPC with LTP Bit Rate 13 0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps ...

Страница 11: ...rces are not consumed during periods when a user is not actually sending or receiving data The telephones are made of polycarbonate plastic with a metal enclosure The display and speaker as well as the 18 key keypad transceiver printed circuit board PCB microphone charger and headphone connectors and power button are contained within the candy bar form factor housing The 600 mAh Lithium Ion Li Ion...

Страница 12: ...r to recall pre programmed voice numbers simply by pressing the Voice Ok key and speaking the desired voice tag Up to 10 voice tags can be stored Wireless Access Protocol WAP 1 2 Compliancy In the WAP environment access to the Internet is initiated in wireless markup language WML which is derived from hypertext markup language HTML The request is passed to a WAP gateway which retrieves the informa...

Страница 13: ...their customers from the occasional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Network Ba...

Страница 14: ... way navigation key allows you to move easily through menus Liquid Crystal Display LCD The LCD provides an 900 square millimeter white color backlit grayscale display with user adjustable contrast settings for optimum readability in all light 020157o Figure 1 PF 0C35 Telephone Controls and Indicators Locations Earpiece Internal Antenna USB Connector Port Insert accessories Right Soft Key Perform f...

Страница 15: ...dicator4 appears when the phone receives a text mes sage 5 Voice Message Waiting Indicator4 icon indicates when the phone receives a voicemail message 6 Battery Level Indicator shows the amount of charge left in the battery 7 Real Time Clock shows the current time 8 Menu Indicator provides access to the phone s main menu 9 GPRS Indicator4 indicates when the phone is currently functioning in GPRS m...

Страница 16: ...cent Calls Received Calls Dialed Calls Notepad Call Times Call Cost Service Dial Fixed Dial Phonebook Datebook Quick Dial Messages Voicemail Text Msgs Browser Alerts Info Services Quick Notes Outbox Drafts 2Click Voice Dial SIM Applications WebAccess Calculator Games Settings Settings Menu Ring Vibrate Alert Alert Detail My Tones Call Forward Voice Calls Fax Calls Data Calls Cancel All Forward Sta...

Страница 17: ...ost E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed terminals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects G I...

Страница 18: ...tery code 2 alpha characters A Motorola Penang J ESG Chihuahua S T D I Scotland B T D I Mexico K T D I Romeoville T T D I Downers Grove C Motorola China L Motorola Lawrenceville U T D I Hungary D T D I Shanghai China M TDI Malaysia V E ESG Evadin Brazil N TDI Manau Brazil W ESG Sung Woo F ESG Propower Korea O X ESG Foxlink China G P Intesys Arizona Y P K G E T Systems Korea H Motorola Harvard Q Z ...

Страница 19: ...Toshiba 6mm NiMH THF6M 3W LG Chemical 6x30x48 ICP633048 3X BYD 5 4x30 1x48 2 LP053048A 3Y BYD 6x34x50 LPO53048A 3Z Panasonic 6 2x35 2x16 HF6OSS 4A Peacebay Manual 6mm NiMH F6MG 4B BYD 4x30x48 F6MG 4C Peacebay Auto 6 4x16 34 F6MP 4D Sanyo 6mm NiMH HFC1U 4E BYD 8x3 x47 5 LP083448SH 4F Sony 34x67 UP423467A4H 4G LG Chemical 8 6x34x48 ICP863448 4H LG Chemical 6 3x 34x50 ICP633450 4J BYD 4x30x41 LP043O4...

Страница 20: ...e A1V90311JCCC position 1 A Motorola Penang t Backend Pack position 2 3 1V Panasonic AAA HHR55B2 position 4 5 6 903 cell date code from manufacturer position 7 8 11 TBD by supplier Example Line one of the first shift position 9 J 1999 Year of battery pack manufacture position 10 11 CC week twenty two backend pack position 12 C Motorola China Frontend Core Pack position 13 14 15 placeholders to ind...

Страница 21: ...attery packs use a 6 character date code Position 1 is the manufacturing site Position 2 and 3 is cell code and vendor See step 2 Position 4 5 and 6 is cell date code year and week See steps 5 and 6 Operation For detailed operating instructions refer to the appropriate User Guide listed in the Related Publications section toward the end of this manual Manufacturing Site Code BYD a ESG b GSMT China...

Страница 22: ...18 August 20 2002 6881040B65 General Operation Product Family 0C35 ...

Страница 23: ...0Z04 GSM DCS PCS Test SIM Used to enable manual test mode 6680388B67 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of phone 6680388B01 Tweezers plastic Used during assembly disassembly RSX4043 A Torque Driver Used to remove and replace screws Torque Driver Bit T 6 Plus Apex 440 6IP Torx Plus or equivalent Used with torque driver HP34401A2 ...

Страница 24: ... end of the phone gently lift the rear housing cover away from the latch and slide the rear housing cover in the direction of the arrow and lift the cover away from the phone see Figure 4 G Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal co...

Страница 25: ... align the rear housing cover to the front housing 4 Gently press the rear housing cover into position onto the front housing until the rear housing cover snaps into place 020187o Figure 4 Removing the Rear housing Cover LATCH REAR HOUSING COVER REAR HOUSING COVER FRONT HOUSING ...

Страница 26: ...the metal SIM holder as indicated in Figure 5 to release the SIM 3 Remove the SIM by sliding it in the direction of the arrow as shown in Figure 5 4 To replace carefully slide the SIM into position in its socket 5 Lower the SIM holder into position over the SIM in the phone 6 Replace the rear housing cover as described in the procedures 020188o Figure 5 Removing the SIM SIM SIM HOLDER 2 1 ...

Страница 27: ...t housing as shown in Figure 6 3 Lift the endo housing out of the front housing 4 To replace align the endo housing with the front housing 5 Carefully and gently lower the endo housing into the front housing until the catches along the sides of the front housing snap into position G Other C330 series phone housings appear differently The endo housing removal procedure is essentially the same for e...

Страница 28: ...n in Figure 7A 4 Carefully separate the rear endo housing from the front endo housing 5 To replace align the front endo housing to the rear endo housing 6 Carefully and gently press the front and rear endo housing together until the two parts snap into position 7 Insert and tighten the 6 screws in the sequence indicated by the arrows in Figure 7A to a torque setting of 2 0 kgf Do not overtighten 8...

Страница 29: ... snap out of the endo housing 4 To replace turn the endo housing over so that the interior of the housing is facing up 5 Insert the SIM holder into the endo housing with the circuit board contacts facing up and the SIM contacts facing down 6 Gently press the SIM holder until it snaps into position in the endo housing 7 Replace the SIM and rear housing cover as described in the procedures 020554 Fi...

Страница 30: ... the battery connector cable with the battery connector socket The connector and socket are designed to maintain the correct polarity 5 Replace the front endo housing endo assembly SIM and rear housing as described in the procedures G Do not handle batteries with wet or sweaty hands Do not short the positive or negative terminals Non conductive tweezers or grasping tools are to be used for battery...

Страница 31: ...ay assembly as shown in Figure 10 3 Carefully lift the display assembly away from the transceiver board as shown in Figure 10 4 To replace align the display assembly with the printed circuit board 5 Gently press the display assembly latches into position while holding the display assembly in position 6 Replace the battery front endo housing endo assembly SIM rear housing cover as described in the ...

Страница 32: ...gure 11 4 Use the plastic tweezers carefully lift the microphone up and away from the display assembly board 5 To replace use the plastic tweezers to place the microphone into its socket on the plastic section that holds the display assembly Ensure the microphone elastomer faces the circuit board contacts when reattaching the printed circuit board 6 Replace the display assembly endo front housing ...

Страница 33: ...ard 3 Lift the transceiver board away from the display assembly as shown in Figure 12 4 To replace align the transceiver board with the display assembly 5 Carefully lower the transceiver board onto the front housing 6 Secure the 4 display assembly latches to the transceiver board G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge...

Страница 34: ... Use the metal tweezers to gently release the 3 clips that secure the speaker 3 Carefully pry the rear speaker out of its socket in the rear endo housing as shown in Figure 13 Avoid damage to the speaker clips 4 To replace carefully press the speaker into position 5 Ensure the speaker elastomer is seated correctly with the red bar facing up 6 Replace the front endo housing endo assembly SIM and re...

Страница 35: ...mbly tool to lift the keypad up and away from the front housing as shown in Figure 14 3 To replace insert the keypad into the front housing Ensure the keys align properly with the openings and the keypad is fully seated in the front housing 4 Replace the endo assembly SIM and rear housing cover as described in the procedures 020191o Figure 14 Removing the Keypad KEYPAD PLASTIC TWEEZERS FRONT HOUSI...

Страница 36: ... to damage the speaker elastomer while removing the speaker from the front endo 4 Lift the speaker from the front housing 5 To replace align the speaker to its socket 6 Gently press the speaker into place Be careful not to damage the speaker elastomer when replacing the speaker 7 Ensure the speaker elastomer is seated correctly with the red bar facing up 8 Replace the front endo housing endo assem...

Страница 37: ...provide access to the network Identification Each Motorola GSM phone is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN The MSN is an individual unit identity number and remains with the unit through out its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MSN is...

Страница 38: ...ber made up of 4 sections as shown in Figure 22 Other label number configurations are Transceiver Number Identifies the product type Usually the SWF number e g V100 Package Number Identifies the equipment type mode and language in which the phone is shipped 000808o Figure 17 IMEI Label Breakdown IMEI 16 Digits 6 Digits 2 Digits 6 Digits 2 Digits TAC FAC SNR IU Type Approval Code Distribution Cente...

Страница 39: ...tery as described in the procedures 6 Press O to turn the phone ON Manual Test Mode Commands Table 2 Manual Test Commands Key Sequence Test Function Name Remarks Menu 048263 Enter manual test mode End Key Exit manual test mode 54 Suspend Required for all Test Mode Operations 0 0 0 Select tone 0 0 0 1 Select tone 1 0 0 2 Select tone 2 0 0 3 Select tone 3 0 0 4 Select tone 4 0 0 5 Select tone 5 0 0 ...

Страница 40: ...900 10 0 4 Set band DCS 1800 10 0 5 Set band PCS 1900 10 0 6 Set dual band GSM 900 1800 10 1 0 Read band 3 GSM 4 DCS 5 PCS 6 GSM DCS 18 0 Initialize non volatile memory Master Reset 18 1 Initialize Non volatile memory Master Clear 20 X 0 Load Channel number X Select Channel Used for debugging Rx mode 20 1 0 Load channel number 1 GSM Low channel 20 62 0 Load channel number 62 GSM Mid channel 20 124...

Страница 41: ...ping or weak or distorted audio a Antenna defective Check connection between the antenna and the transceiver board If the contact is intermittent visually replace with a known good back Endo If the fault is still present proceed to b b Transceiver board defective Replace with a known good transceiver board refer to 1c Verify that the fault has been cleared with the new transceiver board and reasse...

Страница 42: ...y replace the defective SIM card If the SIM card is not at fault proceed to b b Pressure contact between SIM block on back Endo and transceiver board defective Replace the back Endo with a known good one If problem goes away replace with a new back Endo and reassemble Else proceed to c c Transceiver board defective Replace the transceiver board refer to 1c Verify that the fault has been cleared an...

Страница 43: ...2 39 Level 3 Service Manual Part Number Charts Part Number Charts The following section provides a reference for the parts associated with PF 0C35 telephones Related Publications Motorola C330 Wireless Phone User Guide English ...

Страница 44: ...40 August 20 2002 6881040B65 Part Number Charts Product Family 0C35 Exploded View Diagram 020183o Figure 18 Exploded View Diagram ...

Страница 45: ...Front Endo Housing Assembly 4 1586552P01 Center Band 20 5 21 5089081L01 13 mm Audio Speaker 6 7586586P01 Keypad 22 7 4086548P01 Mylar metal domes 23 8 0109047A53 Transceiver Board Assembly 24 9 25 5088625L01 Microphone 10 26 11 27 0104119F84 Back Endo Housing Assembly 12 28 Antenna 13 29 14 See Table 6 Back Housing 30 5004607R01 15 mm MIDI Speaker Assembly 15 0309315B07 Screw 6 31 0104119F93 15 mm...

Страница 46: ... housing Frosted Sliver 0186558P02 3 Assembly Front Housing Misty Blue 0186558P03 3 Assembly Front Housing Indigo 0186558P04 3 Assembly Front Housing Dark Pearl Blue 0186558P05 14 Rear Housing Frosted Silver 1586556P02 14 Rear Housing Misty Blue 1586556P03 14 Rear Housing Dreamy Aqua 1586556P04 14 Rear Housing Dark Pearl Blue 1586556P05 Battery English AANN4136A Battery Chinese AANN4137A ...

Страница 47: ...PN4680 Travel Charger PRC SPN4677 Emergency Battery Charger SPN5026 Easy Install Car Kit SYN8543 Optional External Mic SYN5708B Vehicle Power Adapter SYN8087 FreeCharge Emergency Power Source SPN4999 Headset Retractable SYN8284 Headset 2nd Generation Retractable SYN9050 Headset Over the ear SYN8908 Neck loop SYN7875 Headset One touch SYN8419 Headset Universal Customizable SYN9350 ...

Страница 48: ...44 August 20 2002 6881040B65 Part Number Charts Product Family 0C35 ...

Страница 49: ...AP 8 front endo housing removing and replacing 24 front speaker removing and replacing 32 H housing cover rear removing and replacing 23 I identification international mobile station equipment identity 34 mechanical serial number 33 product 1 identification labels 33 IMEI 34 Introduction 1 K keypad removing and replacing 31 L LCD 10 liquid crystal display LCD 10 M manual test mode 35 menu structur...

Страница 50: ... replacing antenna 26 battery 20 display assembly 27 endo housing 23 front endo housing 24 front speaker 32 keypad 31 microphone 28 rear housing cover 20 23 rear speaker 30 SIM 22 transceiver board 28 29 revisions service manual 3 S serial number mechanical 33 service manual about 2 audience 2 conventions 3 revisions 3 scope 2 service policy 3 customer support 4 out of box failure 3 product suppor...

Страница 51: ......

Страница 52: ...icated as such herein are trademarks of Motorola Inc Truesync is a trademark of Starfish Software Inc Reg U S Pat Tm Off 2002 Motorola Inc All rights reserved Personal Communications Sector 1500 Gateway Blvd Boynton Beach FL 33426 8292 6881040B65 6881040B65 O ...

Страница 53: ...SY NC STANDBY_TODAI IO_2 65V SJC_MOD WDOGB USB_TXENB USB_VPIN USB_VMIN USB_XRXD USB_VPOUT USB_VMOUT USB_SUSPEND VM_REG_FIL SYNTH_FB_P SYNTH_FB_N TX_CP RX_CP TX_MOD CM_IN SPI_CS3 MISOA MOSIA SPI_CLK AOC_Drive PA_REF PA_DET LOW_BATT_B RF_REG SEAWEED_SPI 3 0 BB_I BB_IX BB_Q BB_QX WDOGB ADC_DATA TRK_CLK VAG_CODEC AUD_2 65V DAC_P ADC_N ADC_P DAC_N DACP IO_2 65V IO_2 65V ADC_SY NC LOW_BATT_B RESETB STAN...

Страница 54: ...SH100 SH200 SH300 SH400 BOARD LAYOUT PAGE 1 2 ...

Страница 55: ...BOARD LAYOUT PAGE 2 2 ...

Страница 56: ... Interf U150 Algae U920 Diamond head Y901 26MHz U300 Athena FL130 Dual SAW Filter TP5043 TP_S800 _PORT_2 _TOP TP960 TP5013 TP5012 TP5015 TP5014 DNP_J910 Midi Spkr Conn S800_PORT_2_TOP CS1B SCKA STDA SC2A SRDA PROTECTION Cct SIM_VCC SIM_RST SIM_CLK SIM_GND NC SIM_DIO IO_2 65V SIM_PD RTC_GRP B EXC_EN GSMB_DCS TX_EN RX_ANT_EN RF_REG VAG_CODEC VCCQ DIG_1 875V AUD_2 65V VM_REG C A B TX MIC LINE RX SPEA...

Страница 57: ...ON Dual Band TA02 GPRS 84889693L01_P6 4 ANTENNA_GND SC0A RF_CS USB_DET PC12 SPI_CS3 TOUT8 TRK_CLK CKO STANDBY_TODAI DSP_DEB TDI CLK_32K TDO TRST IO_2 65V WDOGB RESETB S800_PORT_2_BOT IRQ SDATA_LCD_DATA 7 GND_P800 BATT TCK TCK PWR_SW_BOT GROUND USB_VMOUT TMS SJC_MOD MOD GROUND USB_XRXD NC NC J 2 00 0 1 2 3 4 5 6 7 8 9 C E B U S C O N N L C D _C S R E S E T B L C D _R S L C D _C LK S D ATA _L C D _D...

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