Warranty Information
Remedy
If, within the duration of this warranty, a unit or component covered by this warranty is returned to
Motorola Solutions, Inc. and proves to be defective in material or workmanship, Motorola
Solutions, Inc. shall (at its option) repair or replace any defective components or offer a full refund
of the purchase price. Replacement of a defective component(s) pursuant to this warranty shall be
warranted for the remainder of the warranty period applicable to the system warranty period.
Shipping
During the first ninety (90) days of the initial warranty period, Motorola Solutions, Inc. will provide a
prepaid shipping label to return any defective unit for end users in the continental United States
provided serial numbers are submitted with the request. In such event, contact Motorola
Solutions, Inc.’s Customer Service Department to request a return material authorization (RMA)
number. Failure to obtain and use a Motorola Solutions, Inc. prepaid shipping label in the first
ninety days (90) on the return shipment will result in the end user being responsible for shipping
costs to Motorola Solutions, Inc. After the first ninety (90) days, the end user will be responsible
for any shipping charges to Motorola Solutions, Inc. Motorola Solutions, Inc. will return ship the
product to a customer within the continental United States by prepaid ground shipping only. Any
expedited shipping costs are the responsibility of the end user.
Customers that are outside the continental United States will be responsible for all transportation
costs both to and from Motorola Solutions, Inc.’s factory for warranty service, including without
limitation to any export or import fees, duties, tariffs, or any other related fees that may be incurred
during transportation.
You may also obtain warranty service by contacting your local Motorola Solutions, Inc. Authorized
Service Center (ASC) for shipping instructions. A list of local ASCs may be obtained by
contacting Motorola Solutions, Inc.’s Customer Service Department. Customers will be
responsible for all transportation costs to and from the local ASC for warranty service.
Extended warranty
Extended warranties may be purchased directly from Motorola Solutions, Inc. Any and all
extended warranties must be purchased prior to the expiration of any previous warranty. Failure to
purchase an extended warranty prior to the expiration of the warranty period will require the
covered unit to be physically inspected at the facility of the manufacturer and any repairs
necessary to bring the unit back to full working order must be performed prior to the issuance of
any new warranty. The customer will be responsible for the cost of the inspection (equal to 1 hour
of labor) plus the standard costs associated with any required repairs. Should you have any further
questions regarding the Motorola Solutions, Inc. limited warranty, please direct them to:
Motorola Solutions, Inc.
Attn: Customer Service Department
415 East Exchange Parkway
Allen, Texas 75002
1-800-605-6734
https://support.watchguardvideo.com/hc/en-us
Motorola Solutions Support
HiFi Microphone
HiFi Microphone User Guide
WGD00181, Revision A
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