Limited Warranty
Superex warrants to the original purchaser that this product is free from defects in material or
workmanship for a period of 1 year from the date of purchase. This warranty does not extend to
subsequent purchasers or users.
Superex will, during the warranty period, repair or replace the product free of charge. A defective
unit may be replaced with a new or reconditioned unit of same or similar design. Superex will, at its
option, use new or reconditioned parts in performing warranty repairs.
This product is not intended for commercial use and, if so used, will immediately void the warranty.
Superex Canada Ltd. assumes no obligation to pay the consumer a cash refund. This Warranty
does not cover the failure of, or damage to the product that results from accident, alteration, abuse,
misuse, neglect, normal wear and tear (e.g. scratches, chips, dents or discoloration) or failure to
follow operating instructions, nor does this Warranty cover damage caused by the use of any
attachment not originally equipped with this product.
Superex Canada Ltd. Disclaims any liability for any damages resulting from delay or loss of use
and service, or repair, or for any incidental or consequential damages arising out of this expressed
Warranty, or any implied Warranty, even though it may be caused by negligence or other fault on
the part of the Distributor or others. The implied Warranties on this product shall be in effect only
for the duration of the expressed Warranties, either expressed or implied. Local laws may vary
respecting the limitation on incidental, consequential or other damages, or the length of implied
Warranties, so the above limitations may not apply to you.
TO OBTAIN WARRANTY SERVICE:
In order to qualify for the warranty, a dated proof of purchase must be provided. If your product
requires service within 30 days of purchase, please return it along with your original dated sales
receipt or other proof of purchase to the original merchant. Otherwise, contact Superex directly at:
By phone: 1-800-268-3319
By fax: (416) 497-4943
By e-mail:
TO RETURN THE PRODUCT:
You must obtain a Return Merchandise Authorization Number (RMA) and a shipping address from
Superex prior to returning the product. Please be prepared to provide the Customer Service Agent
with your name, address, phone number, model number and a brief description of the problem.
Safely package the unit, preferably in its original packing and box, along with a copy of your dated
proof of purchase and a short note with your name, address, phone number and a brief description
of the problem.
Ship the unit PREPAID to the address supplied to you. Do not include any accessories (e.g.
cables) with your unit. Make sure to clearly mark the RMA number on the outside of the shipping
carton.
Superex will examine your unit and at its option, either repair or replace the unit. In either case, the
unit will be returned to you freight prepaid within 4 weeks of receipt.
Superex Canada Limited, Toronto, M2H 3B8
7
