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6.0
Warranty and Policies
ProStar MPPT Operator’s Manual
69
68
Please be advised:
♦
The Morningstar Technical Support Group generally
provides referrals for requested system consultations or
design/configuration/sizing services. Distributors, dealers,
system designers, installers and vast online resources -
including the String Calculator array design tool (at www.
morningstarcorp.com) - are available to assist in these areas.
Morningstar can help refer customers to a nearby authorized
distributor, dealer, or installer if assistance is required in
designing a renewable energy system that best suits your
specific needs.
♦
Please visit the Tech Support section at
www.morningstarcorp.com for any documentation or
specification needs before requesting support
. The site
also offers an array sizing tool (String Selector), product
comparison tool (Product Comparator) and articles on solar
charging technologies and other design considerations.
♦
Although emergencies do arise when a phone call is
necessary, e-mail is the best way to contact us, and will
result in the quickest response. Please use the support
request form Contact Us (preferred), or e-mail us directly at
Thank you for your business, and we look forward to
assisting you.
WARRANTY CLAIM PROCEDURE
1. Before proceeding, please refer to product manual,
including Troubleshooting section.
2. Contacting your authorized Morningstar distributor or
dealer from whom you purchased the unit is the first step
in the warranty process. Local dealers can often address
warranty issues quickly.
3. If supplier is unable to address the issue, please contact
Morningstar by e-mail ([email protected]) with:
(A) purchase location - business or company name - and
date
(B) full model and serial numbers (SN is 8-digits on unit
bar label)
(C) failure behavior, including LED indications
(D) array configuration, panel Pmax, Voc, Vmp, Isc, and
nominal battery voltage; these specifications are
needed to receive assistance.
(E) multi-meter available (for field troubleshooting)
4. After warranty replacement has been approved and new
unit(s) received, please return failed unit(s) using pre-paid
shipping label, and follow any product specific instructions if
requested by Morningstar Warranty Dept.
5. If instructed by Morningstar, after warranty replacement
shipment has been received, return of failed unit(s) is
required before further warranty replacements can be
considered for the original or future cases.
NOTE: Please do not return units without an RMA or
case number. Doing so will increase the time required to
resolve your claim.