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Wards.com
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Troubleshooting
(cont’d)
Troubleshooting
Problem
Remedy
The floating valve on the pressure/
steam regulator knob has not risen, but
the timer is counting down.
• Stop the pressure cooker by pressing the start/
stop button.
• Manually release pressure by turning the pres-
sure/steam regulator knob towards steam for
short bursts.
• Remove the lid and add 1 cup of water/stock.
Stir food to disperse liquid.
• Replace the lid and lock into position.
• Set the pressure setting and remaining time
and press the start/stop button.
Steam is leaking out from under the lid. • Stop the pressure cooker by pressing the start/
stop button.
• Manually release pressure by turning the pres-
sure/steam regulator knob towards steam for
short bursts.
• Unplug from outlet.
• Unlock the lid and carefully remove.
• Check gasket for tears and proper positioning.
• If cooker is more than
⅔
full with liquid, remove
excess liquid.
Lid can’t be removed after cooking.
• Manually release any remaining pressure by
turning the pressure/steam regulator knob to-
wards steam for short bursts and try to remove
lid again.
• Bring contents up to pressure again, manually
release pressure and try to remove lid.
Can’t hear steam escaping during cooking.
• This is perfectly normal.
E1 shows on display.
Sensor on bottom of cook pot is not
seated properly or is damaged.
• Unplug unit from outlet.
• Slightly rotate cook pot to achieve proper
connection.
• Check pins on sensor for damage.
• Remove any water or condensation from
inside base.
• If the sensor came in contact with water, dis-
continue use and contact customer service.
E2 shows on display.
Short-circuit of the sensor or foods/
liquid are entering the socket at the
center of the base.
• If water/liquid wasn’t added for cooking, stop op-
eration and add a small amount of water/liquid.
• If problem isn’t resolved after adding water/
liquid, stop cooking and allow unit to cool down.
Start operation again.
• If problem isn’t resolved after trying the above
methods, discontinue use and call customer
service.
Problem
Remedy
E3 shows on display.
Unit is overheating.
• Stop operation and add a small amount of water/
liquid.
• Stop cooking and allow unit to cool down. Start
operation again.
• If E3 displays on a regular basis, discontinue
use and call customer service.
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