TROUBLESHOOTING
HAVING TROUBLE WITH SETUP?
Don’t return this product to the retailer, we’re here to help.
Please call for customer support: 866-246-2008
For other frequently asked questions please visit our
website at www.monsterilluminessence.com
Q: None of my segments are lighting up, what should I do?
Check that the power adapter is connected securely both to the
controller and to a powered outlet. The LED indicator should
illuminate if it is powered and paired to Wi-Fi.
Ensure that the
GREEN controller plug
is securely connected to
the first segment and that it is the
ONLY
green plug connected.
Q: What if the LED colors don’t line up between segments?
Pointing the directional arrows on the back of each segment
towards or away from each other will create different lighting
effects when they are combined. Try rotating some segments.
NOTE:
Take care to hold down neighboring segments when
removing one. Always ensure all connections are secure.
Q: I’ve added add-on kits, why are the LEDs flickering?
1 Digit Power Kit can run up to 10 Digit Segments (1 x Starter Kit +
3 x Add-on Packs). Adding more than 10 x Segments will require
grouping in an additional Power Kit to maintain normal operation.
Q: Why are only some of my segments not lighting up?
To ensure all segments light up, make sure all the cables
always point the GREEN side AWAY from the controller.
If you’ve just added a segment, try turning Digit off and on again.
Q: Why is my device failing to connect to my Wi-Fi network?
Make sure your phone or tablet is successfully connected to
the
2.4GHz Wi-Fi network
that your device will be placed on.
You may first need to enable and allow location services on
your phone or tablet to find nearby devices.
If your Wi-Fi network is a mixed 2.4GHz/5GHz network, try
using AP pairing mode for better results.
If you still have issues with your mixed network, you may need
to access your router settings and/or call your Internet Service
Provider to create a separate 2.4GHz network.
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