SUPPORT
For technical support and troubleshooting tips, please visit our support knowledge base
online at
monnit.com/support
. If you are unable to solve your issue using our online
support, email Monnit support at
with your contact information and a
description of the problem, and a support representative will contact you within about one
business day.
For error reporting, please email a full description of the error to
.
WARRANTY INFORMATION
(a) Monnit warrants that Monnit-branded products (Product) will be free from defects in
materials and workmanship for a period of one (1) year from the date of delivery with
respect to hardware and will materially conform to their published specifications for a period
of one (1) year with respect to software. Monnit may resell sensors manufactured by other
entities and are subject to their individual warranties; Monnit will not enhance or extend
those warranties. Monnit does not warrant that the software or any portion thereof is error
free. Monnit will have no warranty obligation with respect to Products subjected to abuse,
misuse, negligence or accident. If any software or firmware incorporated in any Product
fails to conform to the warranty set forth in this section, Monnit shall provide a bug fix or
software patch correcting such non-conformance within a reasonable period after Monnit
receives from customer (i) notice of such non-conformance, and (ii) sufficient information
regarding such non-conformance so as to permit Monnit to create such bug fix or software
patch. If any hardware component of any Product fails to conform to the warranty in this
section, Monnit shall, at its option, refund the purchase price less any discounts, or repair
or replace nonconforming Products with conforming Products, or Products having substan-
tially identical form, fit, and function and deliver the repaired or replacement Product to a
carrier for land shipment to customer within a reasonable period after Monnit receives from
customer (i) notice of such non-conformance, and (ii) the non-conforming Product provided;
however, if, in its opinion, Monnit cannot repair or replace on commercially reasonable
terms it may choose to refund the purchase price. Repair parts and replacement Products
may be reconditioned or new. All replacement Products and parts become the property of
Monnit. Repaired or replacement Products shall be subject to the warranty, if any remains,
originally applicable to the Product repaired or replaced. Customer must obtain from Monnit
a Return Material Authorization Number (RMA) prior to returning any Products to Monnit.
Products returned under this warranty must be unmodified.
Customer may return all Products for repair or replacement due to defects in original
materials and workmanship if Monnit is notified within one year of customer’s receipt of the
Product. Monnit reserves the right to repair or replace Products at its own and complete
discretion. Customer must obtain from Monnit a Return Material Authorization Number
(RMA) prior to returning any Products to Monnit. Products returned under this Warranty
must be unmodified and in original packaging. Monnit reserves the right to refuse warran
-
ty repairs or replacements for any Products that are damaged or not in original form. For
Products outside the one year warranty period repair services are available at Monnit at
standard labor rates for a period of one year from the customer’s original date of receipt.
(b) As a condition to Monnit’s obligations under the immediately preceding paragraphs,
customer shall return Products to be examined and replaced to Monnit’s facilities, in ship
-
ping cartons which clearly display a valid RMA number provided by Monnit. Customer ac-
knowledges that replacement Products may be repaired, refurbished or tested and found to
be complying. Customer shall bear the risk of loss for such return shipment and shall bear
all shipping costs. Monnit shall deliver replacements for Products determined by Monnit to
be properly returned.
PAGE 19
