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MONARCHWATER.CO.UK
01986 784759 [email protected]
MONARCH WATER DOMESTIC WATER SOFTENER GUARANTEE
Effective 1st January 2020
This water softener is fully covered by 7 year parts and 2 years ‘at home’ labour guarantee
for installation within the hard water regions of England & Wales, as detailed on Monarch’s
National Service Coverage Area, from date of original purchase. Installations outside this area are
automatically covered by a 7 year parts only ‘exchange’ warranty.
PLEASE NOTE: This guarantee has the following conditions, and is not covered by the
following.
1. Damage caused by high water pressure, we strongly recommend a 5bar water pressure limiting
valve on the inlet to your water supply, where daytime water pressure exceeds a static pressure of
3.5 bar (50psi).
2. This water softener is suitable for a mains water supply only.
3. The majority of debris in water is caused by local authority work on the water main. If notified in
advance, by your local water authority, please put your softener onto ‘bypass’, see Fig 4 and 5 on
page 8.
For Bypass:
Press central plunger as per directional arrow towards Bypass.
For Normal Service:
Press central plunger as per directional arrow towards Service. See Fig 4 and 5
earlier in manual on page 8.
4. Callouts due to incorrect installation. If you have any queries when installing your softener, please
call us on
01986 784759.
5. The wrong type of salt used and also the softener being allowed to run out of salt.
NOTE: In all cases use
TABLET SALT ONLY.
6. The use of any other hoses than those provided. Under no circumstances use washing machine
hoses.
7. The build-up of salt fines in the bottom of the salt tank. Although Monarch recommends Ultimate,
please note it is the customers’ responsibility to ensure the salt is of good condition when used.
8. The effect of aggressive water, the degradation and/or blinding of resin and/or chlorine attack on
resin.
9. Under no circumstances plumb in the softener in solid copper.
10. The installation kit is only covered by the OEM twelve-month parts ‘exchange’ warranty only.
11. Compensation as a result of cancelled appointments, damage caused by, or incorrect installation
of the water softener. In the unlikely event of a fault, put the softener onto Bypass, see 3 above ref
‘For Bypass’ until an engineer calls.
12. Please note that any callouts within the warranty period that are due to external influences
affecting the operation of the softener, may incur a charge.
THE ABOVE DOES NOT AFFECT YOUR STATUTORY RIGHTS
SERVICE CARE
The manufacturer of your water softener includes 55+ years of manufacturing experience, to give
you a water softener that is arguably the most reliable on the market today.
One of the aspects incorporated into the manufacture of your softener is ‘Prevention is better than
cure’.
To these ends, Monarch strongly recommends a service every 2 years from date of installation, to
ensure the continued excellent operating efficiency you will come to expect.
We will of course inform you when this small service is due and arrange a convenient time for our
engineer to call.
Therefore please ensure that your guarantee card is returned once installation is complete.
