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TROUBLESHOOTING (Continued)
Frequently Asked Questions
Why is my Niro
®
2 Garage Door Camera not pairing?
There could be several reasons. Here are some options for resolution for the problem:
1. You should see the camera’s indicator blinking red and blue before pairing.
If there is a different color sequence showing, press and hold the reset using the
pin included for 10 seconds on the top of the camera to reset it.
2. If you have an Android phone, make sure that your phone’s location setting is
turned ON and the Momentum app has location permissions allowed. (Momen-
tum does not track location of our users, but this is an Android system
requirement for pairing that cannot be bypassed.)
3. Check that you are in an area with a strong Wi-Fi signal. Make sure your mobile
device is on the Wi-Fi network you wish your camera to be connected to.
4. Try force closing the app, then open back and try re-pairing.
5. Make sure your mobile device is compatible. (iOS 10.0+ / Android 7.0+)
TROUBLESHOOTING (Continued)
Why doesn’t the app control open/close my garage door?
There could be a few reasons why the app is not opening/closing the garage door.
1. The most common reason is that the garage opener is not compatible with the
Niro
®
2 device. See our compatibility list on our website. If your garage opener
uses MyQ™, S 2.0, or has a yellow learn button, the Niro
®
2 device will
NOT be able to control your garage door.
2. Is the Niro
®
2 device making a clicking noise when you trigger the garage door
from the app?
If no, it could be due to a weak network signal or the device itself is defective.
If yes, then it could be the wiring is loose either on the back of the Niro device or on
the garage opener terminal connections.
Why is the video stream so slow?
This may be caused by a slow connection from the camera. You can also try
improving the video speed by lowering the video resolution from the camera
settings.
