20
Troubleshooting
If faucet does not appear to be functioning
properly, repeat the faucet startup process.
*
System Restart Procedure:
Unplug AC Power
Adapter cable from control box, wait
10 seconds,
then reinsert the AC Adapter cable into control box
to restart the system.
**
Hard Factory Restore:
Insert paperclip into
reset button on control box, wait 10 seconds or
two beeps and then remove paperclip.
Reprovisioning your device is required after.
Symptom
Probable Cause(s)
Recommended Action(s)
Water does not flow and sensor light does
not turn on when faucet is activated.
1. Data cable is not plugged into control box all the way.
Push data cable firmly into control box. (Step 8)
2. Power cable is not plugged into control box all the way.
Push power cable firmly into control box. (Step 17)
3. Batteries not installed properly.
Unplug battery holder cable. Install the batteries in proper orientation into the battery
holder. (Step 14)
4. Batteries are low in the battery holder.
Unplug battery holder cable. Replace batteries with new D alkaline batteries. (Step 14)
5. If using AC adapter with power splitter and electricity is
out.
Faucet will function normally until battery power is depleted.
6. If using AC adapter with power splitter and the wall
switch for power outlet is
OFF
.
Turn the wall switch
ON
to ensure power at outlet. If the wall switch remains
OFF
, the
faucet will function normally until battery power is depleted.
Water does not flow and sensor light turns
on when faucet is activated.
1. Water supplies are not turned
ON
.
Turn
ON
the water supplies. (Step 16)
2. Batteries are low in the battery holder.
Unplug battery holder cable. Replace batteries with new D alkaline batteries. (Step 14)
Low flow in
HOT/COLD/BOTH
OR
Only
HOT
or
COLD
flow.
1.
HOT/COLD/BOTH
water supplies are not turned
ON
.
Turn
ON
the water supplies. (Step 16)
2. Pinched or kinked hoses.
Make sure all hoses are not pinched or kinked.
3. Clogged filters.
Clean both filters. (Step A1 - A8)
4. Check flow rate setting in app.
Ensure flow rate in device settings is set to 100%.
Water shuts-off unexpectedly.
1. Handle, Sensor/Voice Timer may have timed out.
Setting in app will automatically turn off water after specified time.
2. Faucet turned off by app.
To resume, start faucet normally.
Water does not reach desired temperature. 1. Hot water supply depleted.
Wait for water to heat up.
2. Hot water supply device temperature set too low.
Adjust set temperature higher on home hot water supply device.
3. Temperature limit in app setting too low.
Adjust setting in app.
4. Cold water request is lower than your water supply can
offer.
Request a warmer temperature that your water supply is capable of handling.
5. Need to re-learn upper/lower limits.
Need to recalibrate handle. (Step 21)
Water temperature is not as expected.
1.
HOT
and
COLD
hoses are installed in reversed order at
wall stops.
Turn
OFF
supplies. Connect the
HOT
supply hose to the
HOT
stop and
COLD
supply hose
to the
COLD
stop.
Water keeps flowing and does not turn off. 1. Data cable is not plugged into control box all the way.
Push data cable firmly into control box. (Step 8)
2. Power cable is not plugged into control box all the way.
Push power cable firmly into control box. (Step 17)
3. System restart required.
Perform system restart.* Once restart is performed, test with handle.
Data
Power
Reset
Button
Wave
Sensor
