Q. The camera functions normally but only records very short clips and may turn off.
A. This can be caused by the following:
•
The battery may not be charged. Charge the battery for about 2 hours until the
green LED turns off.
•
The battery is too cold to provide the power needed to record video. Keep the
battery warm before using the camera in cold temperatures (around freezing point
and below).
•
Check the integrity of your card by using the program h2testw to make sure your
card is genuine and not a fake card that has been up-rated.
•
The card used is not compatible with the camera. Use cards with a speed rating of
U3 or above.
•
The card may be defective. Use a different card.
Q. When I turn on the camera the rear LED will remain on, even after pressing the Reset
button. The top LED is off but may initially show a very short blink.
A. The lens module cable is not properly inserted or defective. Ensure the lens cable is
firmly and squarely seated at both ends. Take note that the connectors have an opening
mechanism. Never use force to insert/remove the cable.
Q. The camera does not react.
A. The firmware may have entered a continuous loop, or the battery may be discharged.
•
Make sure the battery is fully charged.
•
Use a paper clip or similar object to press the Reset button. This should force the
camera to be turned off.
•
Wait a couple of seconds.
•
Turn on the camera if it does not turn on automatically.
•
As a last resort, disconnect the battery and reconnect again after waiting 30
seconds.
•
Should all the above fail, contact
who will send you
instructions on how to reinstall the firmware using a back door method (the supplied
tool requires a PC running Windows).
Q. The camera is not recognized as a removable disk.
A. The operating system must be XP or greater. The camera must be connected using a
standard USB cable. Confirm the cable is not defective by attaching another USB device
using the same cable. Do not use a USB hub. Try using another USB port.
Defective cables are the most common problems when the camera is not correctly
recognized by the PC.
The iCatch drivers may not be installed correctly. Disconnect the camera from the PC,
power down the PC and start over. An Internet connection is required in order to download
the drivers.
