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13 System software
update
The system software can be updated using FTP
client software or a USB stick (s. chapter 7
Updates).
Your MOBATIME service informs you of use and
necessity of a software update. If necessary,
they can provide the needed firmware file.
14
Needed information to
contact your
MOBATIME service
Device type, part number, production number
and serial number:
These details are given on the adhesive type
label.
If possible provide the following files for the
analysis:
All files from the directories
/var/log/
and
/etc/
and the file:
/ram/trim.log
.
To copy this files use FTP, e.g. Windows
Explorer with ftp://[IP address], see chapter 7.6.
If the log files cannot be copied, please read
out the current software version:
The software version can be queried in the menu
1 STATUS/9 Versions of the software
Place and date of purchase and of
commissioning of the device.
Most comprehensive possible details of the
malfunction:
Describe the problem, possible causes,
measures taken, the system environment /
operating mode and configuration, etc.