Technical Documentation
Vertical Transfer Units
mk North America, Inc.
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105-125 Highland Park Drive
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Bloomfield, CT 06002
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860.769.5500
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www.mknorthamerica.com
©2017
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mk North America, Inc. (MKNA) warrants that our products are free from defects in workmanship and
materials under normal use and with proper maintenance and cleaning for a period of ten (10) years from
the date of shipping from MKNA’s facility. This warranty is extended by MKNA only to the original purchaser
of the equipment (Customer), and is non-transferable. All warranty requests shall be made by Customer.
MKNA will repair or replace, at our factory, any defective part within the warranty period and without
charge. It is at MKNA’s sole discretion whether to repair or replace. Customer will provide MKNA prompt
written notice of the defect, including the serial number of the unit (when applicable) and the ship date.
This warranty does not apply to equipment and components manufactured by others, whether or not such
equipment and components if the other manufacturer are covered by a warranty. Such equipment and
components are subject to any limitation contained in the original manufacturer’s warranty and include, but
are not limited to: bearings, belts, casters, controllers, motors and pneumatic devices.
At MKNA’s request Customer will return all defective parts for evaluation at MKNA. MKNA will provide the
Customer with a return goods authorization number (RGA#). No parts will be returned without a RGA#.
The RGA# must clearly be marked on all labels, packages and packing slips.
Customer shall pay all costs for packaging, shipping, duties and/or any other related costs in the sending or
receiving of parts. Customer is responsible for all labor associated with sending or receiving of parts.
No work will be performed by MKNA or an MKNA factory authorized service representative at the site of
installation unless in MKNA’s opinion it is impractical for Customer to remove and return the defective part
to MKNA’s factory.
MKNA PROVIDES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE;
UNLESS IT IS AGREED TO BY MKNA AND CUSTOMER IN WRITING PRIOR TO PLACEMENT OF ORDER. Such
agreement requires approval of MKNA management.
UNDER NO CIRCUMSTANCES SHALL MKNA BE LIABLE FOR DAMAGES OR LIABILITY FOR LOSS OF
PRODUCTION, PRODUCT, EQUIPMENT OR PROFITS OR LIABILITY FOR DIRECT, INCIDENTAL, INDIRECT,
SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES TO PERSONS OR PROPERTY, WHATSOEVER.
Customer agrees that Customer’s sole remedy for liability of any kind, including negligence with respect to
the equipment and services furnished by MKNA shall be limited to the remedies provided herein. This
warranty shall not apply to any failure of the unit or its components caused by lack of maintenance and/or
improper maintenance, incorrect adjustments, misuse or unreasonable use or exposure to chemicals and/or
environments which the unit is not designed for. Unauthorized modification of the unit or the use of non-
MKNA replacement parts and building components voids this warranty.
EXCEPT AS EXPRESSLY STATED HEREIN, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, OF THE EQUIPMENT OR SERVICES FURNISHED BY MK OR FACTORY
AUTHORIZED SERVICE REPRESENTATIVE.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE
DESCRIPTION ON THE FACE HEREOF.
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WARRANTY INFORMATION
Limited Warranty
