NEED EXTRA HELP? Q&A
Q.
My heart-rate signal seems to be missing?
A.
If your Watch
1
is not showing a heart rating then the data will
appear as a dotted line.
Please confirm if you are wearing the watch correctly and that the
strap is not too loose or too tight. The watch strap should ideally
sit back one finger width from your wrist. Not too high and not too
low on your wrist or arm. After adjusting the watch please do the
following:
• From the Home Screen
tap/swipe
to the heart rate screen
on the Watch
1
to obtain a manual reading.
• Check the heart rate monitor feature is turned on in the
App. You should see a reading of your heart rate.
Q.
I’m having trouble pairing my Watch
1
with my smartphone?
A.
Try the following solutions:
• Check the Watch
1
is not paired with another mobile device.
Please
unbind
it from the App to unpair the watch (See page 6).
• Go to LET’S INSTALL THE APP section (See page 3) and
follow the steps.
• IOS device users should go to their Bluetooth settings,
‘unpair’ or ‘forget’ this device and pair it again.
22
LET’S RECYCLE
This product can be recycled.
Products bearing this symbol must NOT be thrown away with
normal household waste.
Take the product to a collection point designated for recycling of
electronic devices. Find out more about return and collection
points through your local authority.
1
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