EN-9
11. Troubleshooting
Q: The headphone cannot be turned on.
A: The battery may be flat. Please recharge the battery
and try again. Refer to chapter 4. Charging the Battery.
Q: Why doesn’t the headphone pair with the mobile
phone?
A: Please check the followings.
- Check that the headphone is charged and is in pairing
mode.
- Make sure that the mobile phone's Wireless function is
on.
- Make sure the two devices are in the effective pairing
range. (10 meters). If use ShareMe function, make
sure two headphones are within 5 meters.
- Make sure that there is no obstacle between the
headphone and the mobile phone, such as electronic
equipment and a wall.
- Furthermore, you can try restarting the headphone and
pairing it with the mobile phone again.
- Make sure the paired device’s wireless function is
turned off.
Q: There is some noise.
A: Wireless is a radio technology, so it is sensitive to
obstacles between the headphone and the pairing
device. Please make sure that there is no obstacle
between the two devices and is within 10 meters. If use
ShareMe function, make sure two headphones are
within 5 meters.
Q: I can't hear sound.
A: Please check the followings.
- Try increase the volume.
- Make sure that the
Wireless
function is on and whether
the two devices are connecting and within 10 meters. If
use ShareMe function, make sure two headphones are
within 5 meters.
Q: My mobile phone or computer cannot find the
headphone.
A: Please check that the headphone is in pairing mode.
Refer to chapter 5. Pairing with Wireless devices.
Sometimes when the headphone is connected too many
Wireless devices, it cannot search and pair effectively.
Or your mobile phone and computer are already
connected to many other devices. Try removing some
connections before searching the headphone.
