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Hunt Groups
Page 24
Mitel ® Single-Line Phone User Guide – Issue 13, September 2009
To log in to one or more ACD hunt groups:
1. Lift your handset, and then dial 326.
2. Do one of the following:
•
Enter the ACD hunt group number.
•
Press # to log in to all of your ACD hunt groups.
3. Do one of the following:
•
To log into one or more ACD hunt groups using Agent IDs: Enter your Agent ID.
You are logged into the ACD hunt group(s) using Agent IDs.
•
To log into one or more ACD hunt groups that do not use Agent IDs: Press #. You
are logged into the ACD hunt group that does not use Agent IDs.
4. Hang up. Repeat this procedure to log into additional ACD groups, if necessary.
Logging out of ACD Hunt Groups
You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.
To log out of one or more ACD hunt group:
Do one of the following:
•
Lift the handset, and then dial 328 to log out of all of your ACD hunt groups.
•
Lift the handset, and then dial 327 to log out of one hunt group at a time.
Stopping the ACD Hunt Group Wrap-up Timer
Each time you end an ACD hunt group call, a wrap-up timer starts. Until this timer expires, you
will not receive another hunt group call. However, you can stop the wrap-up timer to allow calls
to your extension.
To stop the wrap-up timer:
Lift the handset on-hook, dial 329.
NOTE If you entered an invalid hunt group number, you hear repeating tones.
NOTE
If another Agent ID is already logged in at this phone, you hear
repeating tones. You must have the other agent log out before you can
use that phone.
NOTE
If you are not a member of the entered hunt group, you hear repeating
tones. Start over.