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Call Features
Page 12
Mitel ® Single-Line Phone User Guide – Issue 13, September 2009
Transferring Calls
You can transfer calls to other extensions or external numbers.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, perform a hookflash. You hear two short tones.
2. Dial an extension number.
If desired, wait for an answer, and then announce the call.
3. Hang up.
If the number is busy, there is no answer, or the transfer is refused, hookflash twice to
return to the caller.
Transferring Calls to External Numbers
To transfer a call to an external number:
1. While on the call, perform a hookflash. You hear two short tones.
2. Select an outgoing line, and then dial the number.
If desired, wait for an answer, and then announce the call.
3. Hang up.
If the number is busy, there is no answer, or the transfer is refused, hookflash twice to
return to the caller.
Using Reverse Transfer
You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press 4.
2. Dial the extension or hunt group number where the call is ringing or holding. The call is
transferred to the phone you are using, and you are connected to the caller. See “Hunt
Groups” on
page 23 .
NOTE
If the Group Call Pickup feature is enabled, you can pick up a call ringing at any
station in a hunt group by dialing the hunt group’s extension number.