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Mitel 5560 IPT User Guide

Using the Call Forwarding Application

The Call Forwarding application lets you set up profiles to redirect incoming calls to an
alternate number when your 5560 IPT is busy, when you're not answering, or all the time.

Program Call Forward Profiles

You can create multiple Call Forwarding profiles that identify where to send your
incoming calls. After you create and save a profile in the Call Forwarding application, you
can enable, disable or activate it at any time.

Notes:



Only one call profile can be active at a time.



The currently active profile is shown with option button selected.



The default profile appears when the Call Forwarding set-up does not match any of

your profiles.



The None profile is a default profile provided by the system. It has no numbers

programmed and is used to turn off Call Forwarding.

To create a Call Forward profile:

1. Press

the

Menu

fixed function key.

2. Press

Call Forwarding

.

3. Press

New Profile

.

4. Press

Edit Profile Name

.

5. Use the on-screen keyboard or dial pad to enter the profile name and press

Save

.

Create a profile name that indicates the destination to which your calls will be
forwarded.

6. Select one of the following Call Forward categories:



Always

: forwards all incoming calls



Busy Internal

: forwards internal calls if your line is busy



Busy External:

forwards external calls if your line is busy



No Answer Int:

forwards internal calls after several rings if you don't answer



No Answer Ext

: forwards external calls after several rings if you don't answer

Note

: You can select one or more settings but the Always setting takes priority over

all other settings.

7. For each of the Call Forward categories:

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Содержание 5560 IPT none

Страница 1: ...MITEL 5560 IPT User Guide ...

Страница 2: ...ment or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation TRADEMARKS Mitel is a trademark of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names m...

Страница 3: ...r Users on Resilient 3300 ICP Systems 9 USING YOUR 5560 IPT APPLICATIONS 10 Using the Settings Application 11 CUSTOMIZING YOUR 5560 IPT 12 Specify User Information 12 Using the Onscreen Keyboard 13 Using the Dial pad to Enter Information 13 Specify Text Size 14 Specify Call Notification Behavior 14 Specify Display Brightness and Contrast 14 Change User PIN 15 Handset Configuration 15 Enable a Scre...

Страница 4: ...ve and Swap 24 To Move Keys 25 To Swap Keys 25 USING THE CALL FORWARDING APPLICATION 26 Program Call Forward Profiles 26 Activate Call Forwarding Profile 27 Cancel Call Forwarding Profile 27 Editing the Default Profile 27 MAKING AND ANSWERING CALLS 28 Dial from a Private Line Key 28 Dial from a Speed Call Key 28 Dial from the People Application 28 Dial from the Keypad 29 Phone Book 29 Answer a cal...

Страница 5: ...old Remote Retrieve 36 Callback 36 Call Park 37 Call Pickup 38 Campon 38 Direct Paging 38 Do Not Disturb 39 Emergency Calls 39 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED 40 Group Paging Meet Me Answer 40 Hot Desking 41 Hot Desk PIN Change 41 Message 42 Message Waiting Indicator 42 Override Intrude 42 Paging 42 Speak Ease 43 Speed Call 43 Tag Call 43 Trunk Flash 44 ...

Страница 6: ......

Страница 7: ...aneous access to two active calls The 5560 IPT offers 190 programmable multi function keys for one touch feature access It also provides ten fixed feature keys for convenient access to features such as Conferencing push to talk microphone customizable user settings and navigational keys to access various screens and application layers The 5560 IPT supports Mitel Call Control MiNet protocol It also...

Страница 8: ...d Release two keys one for each handset when pressed during a call ends the call for the corresponding left or right handset Microphone either toggles the microphone ON and OFF when pressed and immediately released or allows push to talk microphone use when pressed and held Illuminated LED indicates microphone ON state for the selected call Vol and Vol provide volume control for the handset and ha...

Страница 9: ...rammable Feature Keys Total of 190 self labeling programmable keys 16 keys on each of twelve pages less two prime line keys on page 1 These keys can be programmed as speed call keys feature keys applications or line appearance keys according to your communication needs The two feature keys on the bottom right of page 1 of the Left display are always Prime Line keys 12 Handsets You can connect one ...

Страница 10: ...has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the viewing angle The stand built into your 5560 IPT tilts to give you a better view of the keys Refer to Figure 2 To tilt your 5560 IPT for better viewing 1 With the front of the 5560 IPT facing away from you...

Страница 11: ...Mitel 5560 IPT User Guide Figure 2 Adjusting the viewing angle 5 ...

Страница 12: ...resent audio to the left handset Tips for Using this Guide When this guide tells you to press one of the keys for example Press Speaker it means press the Left or Right key to set the context to the left or right handset as needed in your particular call situation An exception to this rule is the Release key one of which is located on each side Simply press the Release key on the appropriate side ...

Страница 13: ...e keys are non programmable and are specific to the application or the state of the terminal The 5560 IPT provides 6 softkeys 3 on each side Softkey prompts appearing in the display correspond to the relevant call so you may see different contextual softkey prompts on each side at the same time 2 Float Keys Display the queue of ringing calls Up to six concurrent incoming calls appear on float keys...

Страница 14: ...de status line displays time date and icons indicating feature states as follows Message Waiting Indicates new voice mail DND Indicates DND Do not disturb mode Logged in as Indicates that a hot desk user is logged in 6 Information Area Provides prompts in most applications Content changes based on the application context 7 Footer Shows context and summary information based on information in the Pr...

Страница 15: ...umes when your 5560 IPT switches back to the primary system If your 5560 IPT is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the 5560 IPT fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Adm...

Страница 16: ...more information Call Forwarding Use the Call Forwarding application to create Call Forward profiles that identify where to send your incoming calls The Call Forwarding window displays a list of the Call Forwarding profiles you have created and indicates which one is active See Using the Call Forwarding Application on page Error Bookmark not defined for more information about adding editing deleti...

Страница 17: ... extension number See page 12 Text Size to specify the font size large or small See page 14 Call Notification to specify when the default Phone window should appear See page 14 Brightness and Contrast to adjust the display brightness and contrast of your 5560 IPT See page 14 Change User PIN to change your HotDesk PIN number See page 15 Handset Configuration to configure the 5560 IPT handset See pa...

Страница 18: ...our name See Using the Onscreen Keyboard on page 13 for more information Use the dial pad to enter name information See Using the Dial pad on page 13 for more information 6 Press Save 7 Press Edit Number 8 Do one of the following In the on screen keyboard press the appropriate numbers for your line See Using the Onscreen Keyboard on page 13 for more information Use the dial pad to enter number See...

Страница 19: ...Save To type Number information when the onscreen keyboard appears Press the key beside the digit you want to enter When you have finished selecting digits press Save Using the Dial pad to Enter Information You can use the standard dial pad keys 0 9 and to enter a name The following table illustrates the characters you can enter by pressing a key consecutively For example to enter the letter e pre...

Страница 20: ...u fixed function key 2 Press Settings 3 Press Call Notification 4 Press the appropriate option to identify when you want the default Phone window to display Select this option To make the Phone window open when Made you begin an outgoing call To my prime line you receive an incoming call on your prime line To my other lines you receive an incoming call on any line other than your prime line 5 Pres...

Страница 21: ...r your old PIN 5 At the prompts use the onscreen keyboard or the dial pad to enter and confirm your new PIN 6 Press Save Handset Configuration You can configure your handset to work in Push to Talk Mode or in Push to Mute mode To configure handset 1 Press the Menu fixed function key 2 Press Settings 3 Press Handset Configuration 4 For Mitel approved handsets with pushbutton select either option Fo...

Страница 22: ...n saver displays set type and a copyright notice Specify Audio Feedback Options The error beep volume in the 5560 IPT is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the audio feedback 1 Press the Menu fixed function key 2 Press Settings 3 Press Audio Feedback 4 Set th...

Страница 23: ...gram line select and line appearance keys By default the Prime lines are Key 1 and Key 3 right hand lowermost keys on Page 1 of the left display Features available for programming on programmable keys Speed Call Message Waiting Indicator Private Speed Call Emergency Call Night Answer Tag Call Account Code Verified Privacy Release Account Code Non Verified Swap Phonebook Release Speak Ease Call Par...

Страница 24: ... Navigation keys and to move through the features list 7 Select the desired feature or function from the list A default label is automatically assigned to the key Note In the case of a Speed Call key you are prompted program the label 8 For most features you can press Save now and you are finished with this procedure If you are programming Speed Call or Message Waiting Indicator do the following P...

Страница 25: ...ys to find the Speed Call option and then press Speed Call 6 Press Edit Number to enter number using onscreen keypad or dial pad and then press Save Maximum length is 26 characters 7 Press Edit Label to enter label info using onscreen keypad or dial pad and then press Save Note If you do not perform this step your Speed Call key will function but it will have a blank label 8 Press Save and then pr...

Страница 26: ... the call information so you can retrieve the call even though you can t see the actual ringing line Answer the call by pressing the float key on the current page or by navigating back to page 1 and pressing the programmed key To edit float key behavior 1 Press the Menu fixed function key 2 Press Settings 3 Press Programmable Keys 4 Press the line key you want to edit 5 Select a float option from ...

Страница 27: ...prefixes area codes in your contact numbers 5 Press Save The First Name window appears 6 Use the onscreen keyboard or the dial pad to enter the first name of your contact 7 Press Save 8 To enter a last name for your contact press Last Name and use the onscreen keyboard or the dial pad to enter the last name 9 Press Save 10 Press Close Editing information in your contact list 1 Open the People appl...

Страница 28: ...or names beginning with K L and 5 in order 3 After each key press the first entry corresponding to that letter or number will be displayed and selected 4 If no entries with the first character corresponding to the pressed key exist in the contact list then no action is taken 5 Once the contact is found it can either be used to initiate a call or other actions such as edting the contact can be comp...

Страница 29: ...1 Press the Menu fixed function key 2 Press Call History 3 Press Incoming To view All Calls 1 Press the Menu fixed function key 2 Press Call History 3 Press All To Delete List 1 Press the Menu fixed function key 2 Press Call History 3 Press Delete List Delete List will delete Incoming Calls or Outgoing Calls or All Calls history depending upon the currently selected list User can view the call det...

Страница 30: ...n an alert window will be displayed as Select source and destination keys If user selects fewer than two keys and Move or Swap is pressed then an alert window will be displayed as Select a destination key If user selects prime line keys and Move or Swap is pressed then an alert window will be displayed as Prime line keys are not allowed in Move or Swap If user selects valid keys for Move or Swap b...

Страница 31: ...selection screen window To Move Keys 1 Press the Menu fixed function key 2 Press Move Keys 3 Select two appropriate keys out of 190 programmable keys 4 Press Move To Swap Keys 1 Press the Menu fixed function key 2 Press Move Keys 3 Select two appropriate keys out of 190 programmable keys 4 Press Swap 25 ...

Страница 32: ...fault profile provided by the system It has no numbers programmed and is used to turn off Call Forwarding To create a Call Forward profile 1 Press the Menu fixed function key 2 Press Call Forwarding 3 Press New Profile 4 Press Edit Profile Name 5 Use the on screen keyboard or dial pad to enter the profile name and press Save Create a profile name that indicates the destination to which your calls ...

Страница 33: ...ation without making any changes Activate Call Forwarding Profile To turn on a Call Forwarding profile after it has been programmed 1 Press the Menu fixed function key 2 Press Call Forwarding 3 Press the appropriate Profile setting 4 Press Activate Cancel Call Forwarding Profile To cancel a Call Forwarding profile 1 Press the Menu fixed function key 2 Press Call Forwarding 3 Press None 4 Press Act...

Страница 34: ... from a Private Line Key Press any key that is programmed as a Private Line You are automatically connected to the number of the party who is programmed on that key Note Only your System Administrator can program Private Lines Dial from a Speed Call Key Optional Press a Dial Tone line key Press a key you have programmed as a Speed Call associated with the party you want to call Dial from the Peopl...

Страница 35: ...le if the letter C is required press the digit 2 three times Use the softkey to correct errors 4 Press the softkey to enter the next letter 5 If required press the softkey to add a space between the first and last name 6 Press Lookup 7 If no match exists edit the original entry 8 If more than one match is found press the Next softkey to find your selection 9 Do one of the following To make the cal...

Страница 36: ...rophone is in the ON state End a call To end a call and free the line press the Release button on the side that received the call Switch between two active calls 1 Press Left or Right accordingly After switching from Left to Right the caller on the Left is maintained but cannot hear your conversation with the caller on the Right 2 If the call being switched to is in Handsfree mode switch to it by ...

Страница 37: ...Prime Line key or any Line Appearance key Note that your administrator must program Line Appearances 3 Dial the number 4 Press Speaker 5 To speak when the called party answers do one of the following Press and immediately release Microphone to turn the microphone on continuously Press and hold Microphone to use the push to talk Microphone feature 6 To switch between two active calls see Switch bet...

Страница 38: ...LEDs on both sides of Speaker button are ON Note When the Left key is pressed speaker and microphone are inactive for the Right side Note When the Right key is pressed speaker and microphone are inactive for the Left side A handset call on the Left side and a handsfree call on the Right side LED on right side of Speaker button is ON Remains active for the handsfree call on the right side Inactive ...

Страница 39: ... you want to use Dial the appropriate feature access code and the number of the station that placed the call on Hold Press the flashing line key Transfer To Transfer an active call 1 Press Left or Right to select the handset headset you want to use 2 Press Trans Conf 3 Dial the number of the third party 4 Do one of the following To complete the transfer press Release To announce the transfer wait ...

Страница 40: ...al the number of the next party 3 Wait for an answer 4 Press Trans Conf To leave a Conference 1 Do one of the following Press Release Me Press Release Press Cancel Conference Split To Split a Conference and speak privately with the original party Press the Split softkey Add Held To move a call on hold to another line appearance 1 Press any available line appearance key 2 Press AddHeld 3 Press the ...

Страница 41: ... To call another party when you are in an established two party call 1 Press Left or Right to select the handset headset you want to use 2 Press Trans Conf 3 Dial the number To alternate between the two parties Press Trade Calls 35 ...

Страница 42: ...nabled on your 5560 IPT ask your System Administrator To use Forced Account Codes 1 Press Left or Right to select the handset headset you want to use 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press the key you have programmed as Verified Account Code or Non verified Account Code 2 Dial the Account Code digits 3 Press Save Attendant Call Hold Remote Retrieve To...

Страница 43: ...the requested party To park an active call 1 Press Left or Right to select the handset headset you want to use 2 Do one of the following Press the key you have programmed as Call Park Press Trans Conf and then dial the appropriate feature access code The display shows PARKED followed by the park destination and parking spot index if applicable Example PARKED 1234 02 3 Dial the directory number on ...

Страница 44: ...e handset or headset you want to use 2 Press the key that you have programmed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Press Left or Right to select the handset or headset you want to use 2 Dial the appropriate feature access code 3 Dial the number of the ringing station Campon When you get a busy tone you can use the Campon feature to be notified ...

Страница 45: ...Disturb The status line of the right side displays the Do Not Disturb icon when the feature is enabled Do Not Disturb status is also displayed in the Overview menu beside the application name To activate Do Not Disturb for a remote extension 1 Press Left or Right to select the handset or headset you want to use 2 Dial the appropriate feature access code 3 Dial the number of the station to which Do...

Страница 46: ... party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Press Left or Right to select the handset or headset you want to use 2 Do one of the following Press the key you have programmed as Direct Page Dial the appropriate feature access code 3 Do one of the following To page your prime page group press To page a specific ...

Страница 47: ...hile logged into another phone the Superkey feature key may appear on the 5560 IPT display but is not functional To log into a Hot Desking 5560 IPT the 5560 IPT must be idle 1 Press the Menu fixed function key 2 Press Login 3 Press Enter DN 4 Using the dial pad enter your Hot Desk User Extension Number and then press Enter PIN 5 Enter your PIN number and press Login A message displays indicating t...

Страница 48: ...feature key you are prompted to enter the number of the device to monitor For key programming instructions see Program Feature Keys on page 18 To use the MWI key Press the programmed MWI key and follow the voice mail prompts to retrieve messages left for the programmed extension Override Intrude When you dial a number whose owner has enabled the Make Busy feature your 5560 IPT displays a message i...

Страница 49: ...ll allows you to signal that you are the victim of a threatening or malicious call Using the tag your System Administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call 1 Press Left or Right to select the handset headset...

Страница 50: ...llows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press the key you have programmed as Single Flash or Double Flash 2 Wait for dial tone 3 Dial the Centrex feature access code ...

Страница 51: ...Mitel 5560 IPT User Guide 1 ...

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