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AS18X/AS28X / en master / A31008-M2001-B101-1-19 / main.fm / 19.01.2011
Service (Customer Care)
Customer Care Warranty for Cordless Products
To obtain Customer Care Warranty service,
product operation information, or for problem resolution, call:
Toll Free:
1-866 247-8758
End-user limited warranty
This product is covered by a one year limited war-
ranty. Any repair replacement or warranty service,
and all questions about this product should be
directed to: 1-866 247-8758.
This limited, non-transferable warranty is provided to
the original buyer/end-consumer ("you") for systems,
handsets and accessories (collectively, "Product") pro-
vided by Gigaset Communications USA LLC or
Gigaset Communications Canada Inc. (collectively
"Gigaset NAM"). Gigaset NAM warrants to you that at
the date of purchase, the Product is free of defects in
workmanship and materials and the software
included in the Product will perform in substantial
compliance to its program specifications.
1. WARRANTY PERIOD
The Product warranty period is one (1) year from the
original date of purchase by you. Proof of purchase
(
e.g.
, sales slip or invoice) must be provided with any
Product returned during the warranty period. Batter-
ies supplied with the Products are warranted to be
free from defects at the time of purchase only.
2. EXCLUSIVE REMEDY
Gigaset NAM's entire liability and your exclusive rem-
edy if the Product is defective in materials or work-
manship during the warranty period and is returned
shall be that the Product will be repaired or replaced
as set forth in Section 4 below. Reconditioned
replacement components, parts or materials may be
used in the replacement or repair. Data in the mem-
ory of the Product may be lost during repair.
3. THIS LIMITED WARRANTY DOES NOT
COVER AND IS VOID WITH RESPECT TO
THE FOLLOWING:
– Cosmetic damage, physical damage to the surface
of the Product, including, without limitation,
breakage, cracks, dents, scratches or adhesive
marks on the LCD screen or outside casing of the
Product.
– Products which have been repaired, maintained
or modified (including the antenna) by anyone
other than Gigaset NAM or a Gigaset NAM-
approved repair facility, or that have been improp-
erly installed.
– Cost of installation, removal or reinstallation.
– Damage due to any telephone, electronic, hard-
ware or software program, network, Internet or
computer malfunctions, failures, or difficulties of
any kind, including without limitation, server fail-
ure or incomplete, incorrect, garbled or delayed
computer transmissions.
– Equipment and components not manufactured,
supplied or authorized by Gigaset NAM.
– Modification of the Product's components, or
operation of the Product in an unsuitable environ-
ment or in a manner for which it is not intended,
including but not limited to failures or defects
caused by misuse, abuse, accidents, physical dam-
age, abnormal operation, improper handling or
storage, neglect, alterations, unauthorized instal-
lation, removal or repairs, failure to follow instruc-
tions, problems caused by the carrier's network
coverage, exposure to fire, water or excessive
moisture or dampness, floods, or extreme
changes in climate or temperature, acts of God,
riots, acts of terrorism, spills of food or liquids,
viruses or other software flaws introduced into the
Product or other acts which are not the fault of
Gigaset NAM and which the Product is not speci-
fied to tolerate, including damage caused by mis-
handling or blown fuses.
– Products which have had warranty stickers, elec-
tronic serial number and/or serial number label
removed, altered, rendered illegible or fraudu-
lently applied to other equipment.
– Signal reception problems (unless caused by
defect in material or workmanship in the Product).
– Products operated outside published maximum
ratings.
– Performance of the Products when used in combi-
nation with other products or equipment not
manufactured, supplied or authorized by Gigaset
NAM.
– Consumables (such as batteries and fuses).
– Payments for labor or service to representatives or
service centers not authorized to perform product
maintenance by Gigaset NAM.
– Loss of data.
– Testing and examination discloses that the
alleged defect or malfunction in the Product does
not exist.
This warranty does not cover customer education,
instruction, installation or removal, set up adjust-
