13
TROUBLESHOOTING
Always disconnect power to the water purifier before performing any service or maintenance.
IMPORTANT: This unit is to be serviced ONLY by qualified, and appropriately licensed, personnel.
Table 3 - Troubleshooting
Problem
Possible Cause
Corrective Action
Purifier not operating
No electrical power
Verify that the purifier is connected to a live
power source.
Water leaking from purifier
Cracked or broken quartz sleeve
Shut down purifier, drain, and replace quartz sleeve.
See
“Replacement of Broken Quartz Sleeve”
in the
“Maintenance”
section.
Quartz sleeve sealing O-Ring(s)
worn, damaged
Shut down purifier, drain, and remove static gland
nut, replace sealing O-Ring. See
“Quartz Sleeve
Installation, Cleaning or Replacement”
in the
“Maintenance”
section.
Poor, or loose, connections
or fittings
Tighten suspect connection or fitting; or shut down
purifier, drain, and remove fitting or connection. Clean
threads; reapply thread sealing tape and reinstall.
Poor purifier disinfection
performance
Quartz sleeve fouled
Clean quartz sleeve, see “
Quartz Sleeve Installation,
Cleaning or Replacement
” Section.
Germicidal lamp output
depreciating
Replace lamp, as it nears its end of life
(EOL)
.
See “
Lamp Installation or Replacement
” in the
“
Maintenance
” section.
Germicidal lamp not functioning
Replace lamp. See “
Lamp Installation or
Replacement
” in the “
Maintenance
” section.
Low input voltage
Verify input voltage to purifier.
Change in water quality
Have water tested to confirm that it does not exceed
maximum recommended concentration levels for use
with this purifier.
b
allast
n
o
. 10-0508b
and
10-0504b
Have
l
amP
-
out
P
roteCtion
If power is applied to the ballast without a lamp connected to the circuit or if the lamp fails, the ballast’s lamp-out protection
will prevent the ballast from operating, and a red LED light will illuminate and audio alarm will sound.
To reset: disconnect the
ballast from power and reconnect or replace the lamp.
The ballast must remain disconnected from power for (2) minutes to
reset. After 2 minutes restore input power, ballast should resume proper operation.
The equipment that this ballast is used with requires connection to a known good ground. It is the User’s
responsibility to ensure that their equipment is properly grounded in compliance with the National Electrical Code and any
applicable local codes. Equipment wiring and hook up should be performed by a qualified, licensed electrician. Failure to comply
with this requirement could result in serious injury or death.
