miniDSP Ltd, Hong Kong /
/ Features and specifications subject to change without prior notice
46
7.3
T
ROUBLESHOOTING
The following table lists the most common causes of issues. If following this table does not provide a solution,
see
Item# Symptoms
Troubleshooting recommendation
1
Cannot install software
a.
Confirm that you downloaded and installed the required
frameworks first (see
Software Installation
).
2
Software running in
background but not
showing
a.
The Adobe Air environment may need a network connection
the first time you run a plugin. Close the plugin program,
ensure that your computer has a network connection, and
restart the plugin.
b.
The Adobe Air environment may require a version update.
Download the latest version from
3
Cannot connect to the
board by USB
a.
Reset the processor by power-cycling the unit.
b.
Make sure the processor is seen in the device manager as a
HID device.
4
Cannot reload a
configuration
a.
Confirm the file format of your file (.xml).
b.
Confirm the version of the file.
7.4
O
BTAINING SUPPORT
1.
Check the forums on miniDSP.com to see if this issue has already been raised and a solution provided.
2.
Contact miniDSP via the support portal at
a.
The specific product you are having an issue with (in this case, nanoSHARC board).
b.
A clear explanation of the symptoms you are seeing.
c.
A description of troubleshooting steps (see
Troubleshooting
above) performed and your results.
Please note that miniDSP is only able to provide support for the hardware and functions documented in this
manual, and only for problems specifically related to the miniDSP hardware and software functions. Any other
items, such as designing or debugging your I2S interface circuitry or layout or interfaces to third-party hardware,
are specifically excluded from the scope of miniDSP support.
