Customer Support:
Email: [email protected]
Phone: (614) 626-4888
US Toll Free: (888) 765-9735
Fax: (614) 626-4915
MindWare Technologies LTD.
1020F Taylor Station Rd.
Gahanna, OH 43230
19
Troubleshooting
Help! My SD Card is not working!
• Verify that the SD card is fully inserted in to the unit
o The card should be flush with the case when fully inserted.
• You may have accidentally removed the SD card while data was being written. Use a
computer to run a disk check to repair any corruption
o Check the lock status before removing the SD card and only remove if the
display shows an open lock
o The card is only locked for a brief time after it is initially inserted, at the start
of pre-acquisition, and during acquisition.
• Verify that a computer can write a file to the SD card and a different computer can
read it back
o SD cards can become damaged through misuse or premature failure
o Replace failed cards with only SDHC cards
I am having trouble inserting or removing my SD Card.
• The SD Card slot is designed to minimize accidental removal during an acquisition
o Use the eraser end of a pencil or another blunt object in the slot indentation
to insert or eject the card
• Remove any extra labels or stickers added to the SD card as these can interfere with
insertion or removal
My Mobile is beeping at me!
• Check the battery level
o Short beeps approximately 10 seconds apart mean that the battery is low and
the unit will stop acquisition and power down soon
o Connect a charger to continue acquisition
• Constant beeping while the charger is attached can indicate a broken charger or
damaged Mobile
o Contact customer support