3
1
Service and support
1.1
About this manual
This manual is intended for the user of the NeXus-4 system – referred to as ‘product’ throughout
this manual. It contains general operating instructions, precautionary measures, maintenance
instructions and information for use of the product. Read this manual carefully and familiarize
yourself with the various controls and accessories before starting to use the product.
This product is exclusively manufactured by Twente Medical Systems International B.V. for Mind
Media B.V. Distribution and service is exclusively performed by or through Mind Media B.V.
Mind Media Support can be reached via email (
) or by phone during office
hours (CET). Visit our Support section on
www.mindmedia.com
, because this may resolve your
problem. Always provide as much information on your problem as possible, including serial
numbers of the products.
Address
Mind Media B.V.
Louis Eijssenweg 2B
6049CD Herten
The Netherlands
Phone
+31 (0) 475410123
Website
www.mindmedia.com/
Important
In case of need for repair
ALWAYS
first contact Mind Media Support. The
support staff will supply you with an RMA number in case a return is
required. Never ship products back to Mind Media without this authorization
and/or RMA number.
1.2
Warranty information
The product, except its cables and accessories, is warranted against failure of materials and
workmanship for a period of 2 years from the date of delivery. Cables and accessories have a
warranty period of 6 months.
Repairs can only be performed by the manufacturer. Warranty will terminate automatically when
the product is opened by any person other than qualified personnel (authorized by Mind Media).
The warranty does not cover the following:
•
failure resulting from misuse, accident, modification, unsuitable physical or operating
environment, or improper maintenance
•
failure caused by a product for which Mind Media is not responsible
•
damage resulting from use of non-approved accessories
•
any non-Mind Media products
The warranty is voided by removal or alteration of identification labels on the product or its parts.
Warranty is also voided in case seals on the enclosure are broken. Mind Media does not warrant
uninterrupted or error-free operation of wired or wireless data transmission.
Any technical or other support provided for a product under warranty, such as assistance with
“how-to” questions and those regarding device set-up and installation, is provided without
warranty.
