Ver 0.1 (6/21) PAGE 22 OF 30
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Mimo Monitors
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Troubleshooting
Before calling for assistance, please read carefully below. If you do need assistance, please call local
service center or contact your dealer.
Q: No image on screen, I cannot turn on the monitor.
A:
Is Ethernet cable connected and did you install MIMO driver yet?
You should download the driver software form the DisplayLink website.
Please run the DisplayLink executable, e.g. DisplayLink_X.X.exe.
For more detail about driver installation, please refer to Connections & Installation
chapter
Q: I cannot turn my Mimo Myst Display screen on.
A:
Please check if the ethernet cable is connected.
Touch the Mimo Myst Display
’s reset button once then check the screen status.
Please check if
‘HD Network Display Installation Software’ has been installed properly.
1. Right-click 'My Computer' -> click
‘Manage’.
2. Click
‘Device Manager’ at ‘Hardware’ tab.
3. Locate the cursor on PC at the top of the system tree.
4. Click
‘Action(A)’ -> “Scan for hardware change(A)” ( or “Add Hardware(A)”).
5. Reboot the PC.
* Normal PC recognizes Mimo Myst Display as a virtual USB device. Frequent
power on and off of the device may cause USB device error. Please refer to
Microsoft customer support for USB
devices’ trouble shooting.
Q: HD Network Display
screen doesn’t move – stands still
.
A:
Please check HD Display
screen’s ‘Hardware Acceleration’ setting in desktop properties.
Adjust 'Hardware Acceleration' value as 'Max'.
1. Right-
click on Desktop to and open ‘Display Properties’ (or ‘Screen resolution’).
2. Click 'Setting' -> Choose
‘ Monitor’.
(Or
‘Display’ -> ‘Screen Resolution’ -> Choose ‘Monitor’)
3. Click 'Advance(V)
’ -> ‘Troubleshoot' tab (or ‘Advanced settings’ -> ‘Troubleshoot’ tab).
4. Please check 'Hardware Acceleration' value as '
Max’.
Q: I cannot boot my system after connecting Mimo Myst Display