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Problem solving guide

Fault messages at the end of a programme

Problem

Possible cause and remedy



Align the washing
machine

The

Pre-ironing

Extra at the end of the programme

could not be carried out properly.



Check whether the washing machine is aligned
correctly (see "Installation – Levelling the
machine").



Check whether the maximum drain height of 1 m
has been exceeded.

If the fault message appears again, contact Miele.
The washing machine can still be used, but without
the

Pre-ironing

Extra.



Check jet

The pumps are dirty.



Clean the pumps as described in "Problem solving
guide – Opening the door in the event of a blocked
drain outlet and/or power cut".



Restart the programme after cleaning.

The jet in the top of the door ring is blocked with fluff.



Remove the fluff with your finger. Do not use any
sharp or pointed tools to do this.



Restart the programme after cleaning.

If the fault message appears again, contact Miele.
The washing machine can still be used but with
reduced functionality.

The messages will appear at the end of the programme and when the washing
machine is switched on and need to be confirmed with the

sensor.

Содержание WWH 860

Страница 1: ...ng instructions Washing machine To avoid the risk of accidents or damage to the appliance it is essential to read these instructions before it is installed and used for the first time en AU NZ M Nr 11 919 861 ...

Страница 2: ...bration programme 23 Washing environmentally and economically 24 Hygiene in the washing machine 24 Feedback 25 1 Preparing the laundry 26 2 Selecting a programme 27 3 Loading the washing machine 29 4 Selecting programme settings 30 Selecting a temperature spin speed 30 Selecting Extras 30 Level of soiling 30 Delay start SmartStart 31 5 Adding detergent 33 TwinDos 33 Replacing detergent cartridges ...

Страница 3: ...Extras 54 Programme sequence 56 Changing the programme sequence 59 Changing the programme safety lock 59 Interrupting a programme 59 Cancelling a programme 59 Detergent 60 The correct detergent 60 Detergent dispensing aids 60 Fabric softeners and liquid starch 60 Miele detergents 62 Cleaning and care 64 External casing and fascia panel 64 Cleaning the detergent dispenser drawer 64 TwinDos maintena...

Страница 4: ...rvice 80 Contact in case of fault 80 Optional accessories 80 Warranty 80 Installation 81 Front view 81 Rear view 82 Installation surface 83 Transporting the washing machine to its installation site 83 Removing the transit bars 84 Fitting the transit bars 86 Levelling the machine 87 Screwing out and adjusting the feet 87 Installing under a continuous worktop 88 Washer and dryer stack 88 The Miele w...

Страница 5: ...Memory 101 Water intake 101 Long p wash Cotton 102 Soak duration 102 Gentle action 102 Temp reduction 102 Water plus 102 Water plus level 103 Maximum rinse level 103 Suds cooling 103 Low water pressure 103 Anti crease 103 Miele home 104 Remote control 105 SmartGrid 105 RemoteUpdate 106 Copyright and licences for the communication module 107 Detergents and care products 108 Detergent 108 Sensitive ...

Страница 6: ...lectrical and electronic appliances often contain valuable materials They also contain specific materials compounds and components which were essential for their correct function and safety These could be hazardous to human health and to the environment if disposed of with your domestic waste or if handled incorrectly Please do not therefore dispose of your old appliance with your household waste ...

Страница 7: ...ons in a safe place and pass them on to any future owner Correct application This washing machine is designed for domestic use and for use in similar environments by guests in hotel or motel rooms bed breakfasts and other typical living quarters This does not include common shared facilities or commercial facilities within hotels motels or bed breakfasts The washing machine is not suitable for out...

Страница 8: ...ge Do not install or use a damaged machine Before connecting the washing machine ensure that the connection data on the data plate fuse rating voltage and frequency matches the mains electricity supply If in any doubt consult a qualified electrician Temporary or permanent operation with a self sufficient or non mains synchronous energy supply system e g isolated networks back up systems is possibl...

Страница 9: ...equired safety of the machine fire hazard due to the risk of overheating Faulty components must only be replaced by genuine Miele spare parts Miele can only guarantee the safety of the appliance when Miele replacement parts are used The electrical socket must be easily accessible after installation so that the machine can be disconnected from the electricity supply if necessary Unauthorised repair...

Страница 10: ...es regularly so that you can replace them in good time and avoid the risk of any water damage The water flow pressure must be at least 100 kPa and must not exceed 1000 kPa This washing machine must not be installed and operated in mobile installations e g on a ship Do not make any alterations to the machine unless authorised to do so by Miele In areas which may be subject to infestation by cockroa...

Страница 11: ...ine and adjacent furniture or appliances Turn off the tap if the machine is to be left for any length of time e g holiday especially if there is no floor drain gully in the immediate vicinity Flooding danger If hooking the drain hose into a laundry washtub check that the water can drain off quickly enough to prevent the laundry tub from overflowing Make sure the drain hose is secure so that the fo...

Страница 12: ...le it only use a proprietary natural citric acid based descaling agent Miele recommends using Miele descaler for washing machines which is available to order online at shop miele com depending on country or from Miele Strictly observe the instructions on the packaging Textiles which have been pre treated in solvent based cleaning agents must be thoroughly rinsed in clean water before being washed ...

Страница 13: ...ms or sensitive skin should avoid their skin coming into contact with detergent Accessories and spare parts Only use original Miele accessories and spare parts If other parts are used warranty performance and product liability claims will be invalidated A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit available as an optional accessory Please...

Страница 14: ...d the sensor controls for the possible Extras light up dimly d Display The following values are shown in the display and or selected from it 1 The temperature spin speed and time left for the selected wash programme 2 The individual values of the selection lists for Extras and settings e OK sensor The OK sensor is used for confirming selected values f sensor The sensor starts the Delay start funct...

Страница 15: ... flashing on and off Touching the Start Add laundry sensor starts the selected programme The sensor lights up constantly Once the programme has been started the Start Add laundry sensor allows you to add laundry j sensor The sensor can be used to activate detergent dispensing with a capsule k TwinDos sensors with the additional Whites and Colours sensors The TwinDos sensor is used for deactivating...

Страница 16: ...ilable Language OK Scroll down the list with the sensor Scroll up the list with the sensor The OK sensor is used to activate the option shown in the display Identifying the selected option Cap OK An activated option in a list will have a tick next to it Setting numerical values Start in OK h 00 00 The numerical value is highlighted in white Touching the sensor decreases the value Touching the sens...

Страница 17: ...and the lid Please do not remove any labels e g the data plate which are visible when you open the door This washing machine has undergone a complete functional test at the factory and there will be some residual water in the drum from this process Removing the detergent cartridges and the drain hose elbow from the drum Two detergent cartridges for automatic detergent dispensing and an elbow piece...

Страница 18: ...Wi Fi network will increase energy consumption even when the washing machine is switched off Before installing the washing machine in its final location ensure the signal strength is sufficient for your Wi Fi network Availability of the Wi Fi connection The Wi Fi connection shares a frequency range with other appliances including microwave ovens and remote control toys This may result in sporadic ...

Страница 19: ...hen selecting the Settings sub menu english AU OK Touch the sensors until the language you require appears in the display Confirm your choice of language by touching the OK sensor 2 Setting up Miele home The following message appears in the display Miele home Confirm with OK The following message appears in the display Set up now To set up Miele home now touch the OK sensor To postpone set up unti...

Страница 20: ...e following message appears in the display Set now To set up TwinDos now touch the OK sensor To postpone set up until later touch the sensor until the following appears in the display Set later and press OK to confirm Settings for compartment The UltraPhase 1 values are preset in the standard settings Agent for OK Confirm with the OK sensor Miele UltraPhase 1 OK Confirm with the OK sensor The foll...

Страница 21: ...rst time 21 The following appears in the display Insert Remove the foil from the detergent cartridge Open the access panel for TwinDos Push the UltraPhase 1 detergent cartridge into compartment 1 until it locks into position ...

Страница 22: ...er load OK ml 36 Confirm the preset value with the OK sensor If you want to change this value use the sensors and confirm with the OK sensor UltraPhase 2 Hardness level I 36 ml Hardness level II 45 ml Hardness level III 54 ml The following appears in the display Insert Remove the foil from the detergent cartridge Push the UltraPhase 2 detergent cartridge into compartment 2 until it locks into posi...

Страница 23: ...he OK sensor lights up and confirm with OK 1 55 OK 90 1400 Turn on the tap Touch the Start Add laundry sensor The calibration programme will start It will take approximately 2 hours At the end of the programme the following message will appear in the display Set up completed Take hold of the door and pull it open Useful tip For safety reasons close the door when the machine is not in use Otherwise...

Страница 24: ...ng water heating sources such as a solar water heating system are used we recommend using the hot water connection Hygiene in the washing machine Washing at low temperatures and or using liquid detergents can cause bacteria and odours to build up in the washing machine Miele therefore recommends cleaning the washing machine once every month When the message Hygiene info Run a programme at min 75 C...

Страница 25: ...e energy or water consumption The estimate will vary depending on the wash programme temperature and any options selected Touch the OK sensor or wait until the display automatically returns to the standard display 2 Actual consumption You can view the actual amount of energy and water used by a programme both during and at the end of the programme Touch the sensor OK Energy 0 1 kWh Use the sensors...

Страница 26: ...eful tip Please refer to the Miele website or Miele mobile App for more information on stain removal Damage due to solvent based cleaning agents Cleaning agents containing benzine stain remover etc can damage plastic parts When pre treating garments make sure that any plastic parts e g buttons do not come into contact with cleaning agent Risk of explosion due to solvent based cleaning agents If so...

Страница 27: ... programme will appear in the display This will then be replaced by the standard display 2 Selecting additional programmes by setting the programme selector to Further programmes and using the display Turn the programme selector to the Further programmes position The following appears in the display Silks OK Touch the sensors until the programme you want appears in the display Confirm the programm...

Страница 28: ...e Wi Fi network and Remote control must be switched on Turn the programme selector to the MobileStart position The following appears in the display Load laundry close the door and press Start Appliance can be remotely controlled Follow the instructions in the display and start the programme The following appears in the display MobileStart The washing machine can now be operated with the Miele App ...

Страница 29: ...educes cleaning efficiency and causes creasing Unfold the laundry and load loosely in the drum Mixing both large and small items gives better wash results and helps distribute the load evenly during spinning Useful tip Please note the maximum load size for different wash programmes The relevant load size is always shown in the display when you select a programme Closing the door Make sure that no ...

Страница 30: ... want appears in the display Selecting Extras Touch the sensor for the Extra you want It then lights up brightly Useful tip You can select multiple Extras for a wash programme Not all the Extras can be used with every programme If an Extra is not dimly lit this option is not permitted for the wash programme see Extras Extras sensor You can select additional Extras using the Extras sensor Touch the...

Страница 31: ...the sensors Confirm with the OK sensor Useful tip The values will count upwards and downwards automatically if you keep your finger on the sensors Cancelling Delay start The selected Delay start time can be cancelled before the programme starts Touch the sensor The selected Delay start time will appear in the display Set a time value of 00 00 h with the sensors Confirm with the OK sensor The selec...

Страница 32: ...energy supplier If no signal is sent during the defined period the washing machine starts the wash programme Setting the timeframe If you have activated the SmartGrid function in Settings SmartStart in instead of Start in will appear in the display when you touch the sensor see Settings SmartGrid The procedure for setting this is the same as for setting the time for Delay start Use the sensors to ...

Страница 33: ... available to order from Miele or via the internet at shop miele com see the end of this booklet for details Activating TwinDos dispensing TwinDos dispensing is automatically activated for all programmes in which dispensing is possible Useful tip The detergent dispensing quantities are preset If too much foam builds up the dispensing quantity can be reduced via Settings TwinDos Changing TwinDos di...

Страница 34: ...t level of soiling The amount of detergent and water will be adjusted to suit the selected level of soiling Replacing detergent cartridges Make sure the washing machine is switched on before replacing a detergent cartridge This will ensure that the counter is set to 0 and the fill level indicator is correct Switch on the washing machine Press the yellow button above the detergent cartridge This re...

Страница 35: ...e total recommended amount as follows add to compartment and to compartment Detergent for the main wash and soaking Fabric softener liquid starch or capsules See Detergent for further information Adding fabric softener Add fabric softener or liquid starch to the compartment Do not exceed the maximum level mark It will be automatically dispensed in the final rinse At the end of the programme a smal...

Страница 36: ... from the laundry limescale deposits on the heater elements Too much detergent results in poor wash rinse and spin results a higher water consumption as an extra rinse cycle is automatically activated a greater burden on the environment Using liquid detergent with a pre wash Liquid detergent cannot be used for the main wash if the pre wash has been selected Use TwinDos dispensing if you are activa...

Страница 37: ...d of this booklet for contact details Capsules pose a health risk The ingredients of capsules can be hazardous to health if they are swallowed or come into contact with skin Keep capsules out of the reach of children Activating CapDosing Touch the sensor The following appears in the display OK No Cap Touch the sensors until the capsule you want appears in the display Confirm the capsule with the O...

Страница 38: ...t The wash programme will dispense the contents of the capsule at the correct time Water intake to the compartment is solely via the capsule No additional fabric softener may be added to the compartment when using a capsule Remove the empty capsule at the end of the programme For technical reasons a small amount of water will remain in the capsule Deactivating or changing CapDosing CapDosing can o...

Страница 39: ...activate the indicators Touch the Start Add laundry sensor this does not have any effect on a running programme Adding laundry during a programme sequence AddLoad Laundry can be added or removed at any time provided that the symbol is not illuminated in the display Touch the Start Add laundry sensor The following appears in the display Please wait Wait until the following display lights up Door ca...

Страница 40: ...the drum could discolour other items in the next wash or become discoloured themselves Check that all items have been removed from the drum Check the folds in the door seal for any small articles e g buttons which might be lodged there Useful tip For safety reasons close the door when the machine is not in use Otherwise there is a danger of objects being placed inadvertently in the drum If these r...

Страница 41: ...e spin speed is indicated in the table Programme rpm ECO 40 60 1400 Cottons 1400 Minimum iron 1200 Delicates 900 Woollens 1200 Shirts 900 QuickPowerWash 1400 Dark garments Denim 1200 Cottons hygiene 1400 Proofing 1000 Silks 600 Outerwear 800 Express 20 1200 Sportswear 1200 Automatic plus 1400 Pillows 1200 Curtains 600 Down filled items 1200 First wash 1200 Down duvets 1200 Separate rinse Starch 14...

Страница 42: ...e drum immediately after the end of the programme Ending a programme with a spin cycle The display shows Rinse hold alternately with the ideal spin speed Touch the Start Add laundry sensor to start the final spin Ending a programme without a spin cycle Reduce the spin speed to 0 Touch the flashing Start Add laundry sensor Deselecting the interim spin and the final spin Before the start of the wash...

Страница 43: ...ebsite for consumption data The TwinDos system must be switched off during the tests The detergent must be added via the detergent dispenser drawer Cottons Cold to 90 C Max load 8 0 kg Items Cottons linens or cotton mix fabrics e g table linen towelling underwear T shirts etc Notes Where a higher degree of hygiene is required use the Cottons hygiene programme Minimum iron Cold to 60 C Max load 4 0...

Страница 44: ... ironing Extra is switched off the maximum load capacity is increased to 2 0 kg MobileStart The Miele App is used for selecting programmes and operating the machine QuickPowerWash 40 C 60 C Max load 4 0 kg Items Moderately soiled garments which are also suitable for washing in the Cottons programme Notes A special saturation process and wash rhythm ensure that the laundry is cleaned particularly q...

Страница 45: ...ed and confirmed by Albstadt Sigmaringen University Temperature holding times are longer than in the Cottons programme Observe the instructions on the care label Proofing 40 C Max load 2 5 kg Items Treating microfibre fabric ski wear or table linen made from mainly synthetic fibres to provide a finish that is resistant to water and dirt Notes The items should be freshly laundered and spun or dried...

Страница 46: ... programme Reproofing after each wash cycle is not recommended Express 20 Cold to 40 C Max load 3 5 kg Items Cotton garments that have hardly been worn or are only very lightly soiled Notes The Quick Extra is activated automatically Sportswear Cold to 60 C Max load 3 0 kg Items Sportswear such as jersey shirts and leggings and microfibre and fleece garments Notes Do not use fabric softener Observe...

Страница 47: ...otes To remove dust the Pre wash Extra is selected automatically For curtains which crease easily reduce the spin speed or deselect the spin Remove weights from curtains Down filled items Cold to 60 C Max load 2 0 kg Items Jackets sleeping bags pillows and other down filled items Notes Remove air from the items before washing to prevent an excessive build up of foam To do this either push the item...

Страница 48: ...tems together with a washable strap Observe the instructions on the care label Separate rinse Starch Max load 8 0 kg Items For rinsing hand washed items For starching table cloths serviettes and workwear Notes Reduce the spin speed for fabrics that crease easily Laundry that is to be starched should be washed but not treated with fabric softener Items will be rinsed very effectively with 2 rinses ...

Страница 49: ...ntenance for more details Clean machine 85 C No load With frequent washing at low temperatures there is a danger of a build up of bacteria in the washing machine Cleaning the washing machine will significantly reduce bacteria mould and biofilm and prevent the build up of unpleasant odours Notes Optimum results can be achieved by using Miele s IntenseClean washing machine cleaner Alternatively a un...

Страница 50: ...el symbols Cottons Minimum iron Delicates Woollens Silks Express 20 Automatic plus Drying Normal temperature Low temperature Do not tumble dry Ironing Approx 200 C Approx 150 C Approx 110 C Ironing with steam can cause irreversible damage Ironing prohibited Professional cleaning Dry clean only The letters indicate the type of cleaning agent required Wet cleaning Dry cleaning prohibited Bleaching A...

Страница 51: ...g in a normal wash programme The wash duration is reduced Please note the following advice Use liquid detergent Reduce the dosage to a maximum of 50 of the amount quoted for a load Pre ironing In order to reduce creasing the laundry undergoes a smoothing process at the end of the programme For optimal smoothing reduce the maximum load by 50 Follow the instructions in the display Small loads achiev...

Страница 52: ... previously selected Extra s is are now deselected Quick The programme duration is reduced Mechanical action and energy usage are increased Stains For cleaning stained laundry The programme sequence is altered with this option Pre wash For laundry with large amounts of dirt e g dust and sand Soak For heavily soiled fabrics with protein stains A duration of between 30 minutes and 6 hours can be sel...

Страница 53: ... hold The programme duration is increased Extra gentle Drum rotation and wash duration are reduced Lightly soiled fabrics are washed more gently AllergoWash This option should be used where high standards of hygiene are required More energy is used to lengthen temperature holding times and more water is used to increase rinsing efficiency The items must be suitable for drying in a tumble dryer and...

Страница 54: ...k ECO 40 60 Cottons Minimum iron Delicates Woollens Shirts QuickPowerWash Dark garments Denim Cottons hygiene Proofing Silks Outerwear Express 20 Sportswear Automatic plus Pillows Curtains Down filled items First wash Down duvets Separate rinse Starch Clean machine ...

Страница 55: ...Wash programme chart Extras 55 Stains Pre wash Soak Intensive Extra quiet Extra gentle Allergo Wash can be selected activated automatically cannot be selected ...

Страница 56: ...hirts 3 4 3 QuickPowerWash 2 Dark garments Denim 3 5 2 3 Cottons hygiene 2 4 2 3 Proofing 1 Silks 2 Outerwear 3 4 3 Express 20 1 Sportswear 2 3 3 Automatic plus 2 4 2 3 Pillows 4 3 4 3 Curtains 3 4 3 Down filled items 4 3 4 3 First wash 2 3 3 Down duvets 3 4 3 Separate rinse Starch 0 1 5 Drain Spin Clean machine 3 Please see the next page for a description of the symbols ...

Страница 57: ...n at intervals for up to 30 minutes to help prevent creasing Exception There is no Anti crease phase in the Woollens and Silks programmes The door can be opened at any time during the Anti crease phase 1 If a temperature of 60 C or higher is selected two rinses are carried out If a temperature of less than 60 C is selected three rinses are carried out 2 An additional rinse is carried out if there ...

Страница 58: ...ergy used Activation PowerWash is activated automatically in the programmes listed above PowerWash is deactivated if The selected final spin speed is less than 600 rpm CapDosing has been selected for the main wash The wash temperature is higher than 60 C Extras such as Pre wash or Water have been selected A large load is being washed in the Cottons programme Special features Drenching phase The wa...

Страница 59: ...that was started Cancel OK Yes Touch the sensor The following will appear in the display Cancel OK No Confirm with the OK sensor Useful tip If Cannot be changed appears in the display the programme selector is in the incorrect position Cancelling a programme You can cancel a programme at any time after it has started Turn the programme selector to the position Turn the programme selector to the Co...

Страница 60: ... the water hardness level in your area Detergent dispensing aids Use dispensing aids e g balls if these are supplied with the detergent particularly when using liquid detergent Refill packs of detergent When purchasing detergent buy refill packs wherever possible This helps reduce the amount of waste packaging Fabric softeners and liquid starch Fabric softeners make garments soft to handle and hel...

Страница 61: ...sert the appropriate capsule Add liquid starch to the compartment and powder or viscous starch to the compartment Select the Separate rinse Starch programme Change the spin speed if necessary Activate the sensor if using a capsule Touch the Start Add laundry sensor Colour run and dye removers dyes Damage due to colour run dye removers Colour run and dye removers can cause corrosion in the washing ...

Страница 62: ... Miele UltraPhase 1 and 2 Miele capsules ECO 40 60 Cottons Minimum iron Delicates Woollens Shirts QuickPowerWash Dark garments Denim Cottons hygiene Silks Outerwear Express 20 Sportswear Automatic plus Pillows Curtains Down filled items First wash Down duvets Separate rinse Starch recommended Specialist detergents e g WoolCare not recommended Fabric care e g fabric softener Additive e g booster ...

Страница 63: ...ns Special detergent ECO 40 60 Cottons Minimum iron Delicates Woollens Shirts QuickPowerWash Cottons hygiene Dark garments Denim 1 Silks Outerwear Express 20 1 Sportswear Automatic plus Pillows 1 Curtains 2 Down filled items 1 First wash Down duvets 1 Clean machine 2 recommended 1 Liquid detergent not recommended 2 Powder detergent ...

Страница 64: ...ning agent following the manufacturer s instructions on the packaging Damage caused by cleaning agents Solvent based cleaning agents abrasive cleaners glass cleaners or multi purpose cleaning agents can cause damage to plastic surfaces and other parts Do not use any of these cleaning agents Cleaning the detergent dispenser drawer Washing at low temperatures and the use of liquid detergent can lead...

Страница 65: ... the siphon from the compartment and clean under warm running water Clean the siphon tube in the same way 2 Refit the siphon Clean the fabric softener channel using a brush and warm water Cleaning the detergent dispenser drawer housing Use a bottle brush to remove detergent residues and limescale from the jets inside the detergent dispenser drawer compartment Replace the detergent dispenser drawer...

Страница 66: ...enance programme Turn the programme selector to the Further programmes position Silks OK Touch the sensors until the following appears in the display Maintenance OK Confirm the setting with the OK sensor Touch the sensors until the following appears in the display Clean TwinDos OK Confirm the setting with the OK sensor Mainten comp OK Touch the sensors until the required compartment appears in the...

Страница 67: ...xternal water supply Cleaning the filter in the inlet hose First turn off the tap Unscrew the inlet hose Remove the rubber seal 1 from the recess Using pointed pliers take hold of the plastic filter bar 2 and remove the plastic filter Clean the filter and the seal Reassemble the filter and seal in the reverse order and reconnect the hose Cleaning the filter in the inlet valve Using pliers carefull...

Страница 68: ...lem Possible cause and remedy The control panel remains dark There is no power to the machine Check whether the mains plug is plugged in and switched on Check whether the circuit breaker has tripped The washing machine has switched off automatically to save energy Switch the washing machine on again by turning the programme selector You are asked to enter a code Access via a code has been activate...

Страница 69: ...p is activated for 2 minutes The washing machine door is then released Wait for the drain pump to stop before switching the machine off Waterproof system Turn off Service The water protection system has reacted Turn off the tap Call Miele Service Fault F There is a fault Disconnect the washing machine from the electricity supply Switch off at the wall and withdraw the plug from the socket or switc...

Страница 70: ...rogrammes Touch the sensors until Maintenance appears in the display Touch the OK sensor The following appears in the display Clean machine Touch the OK sensor Run the Clean machine programme using the Miele IntenseClean machine cleaner or a universal powder detergent This will clean the washing machine and prevent a build up of bacteria and odours Check hot water intake The water inlet for hot wa...

Страница 71: ...hout the Pre ironing Extra Check filter jet The pumps are dirty Clean the pumps as described in Problem solving guide Opening the door in the event of a blocked drain outlet and or power cut Restart the programme after cleaning The jet in the top of the door ring is blocked with fluff Remove the fluff with your finger Do not use any sharp or pointed tools to do this Restart the programme after cle...

Страница 72: ... dispensing via compartment and or has not been used for a long time Use TwinDos for one of your next loads Carry out the TwinDos maintenance programme as described in Cleaning and care TwinDos maintenance TwinDos Mainten for comp and must be started See TwinDos dispensing via compartment and or has not been used for a long time It is possible that detergent has dried inside the hoses Immediately ...

Страница 73: ...Detergent is not dispensed even though the TwinDos sensor is lit up Try again If detergent is still not dispensed call Miele A new detergent cartridge has been inserted but the cartridge is identified as empty when the machine is switched on The washing machine was switched off when the detergent cartridge was replaced Switch on the washing machine Remove the detergent cartridge and then reinsert ...

Страница 74: ...gent dispenser drawer slightly open to allow it to dry The machine shakes during the spin cycle The machine feet are not level Level the machine and adjust the feet correctly The laundry has not been spun properly and the laundry is still wet The machine detected an imbalance during the final spin and reduced the spin speed automatically Include both large and small items in the load as this will ...

Страница 75: ...ioned or is clogged up Clean the siphon see Cleaning and care Cleaning the detergent dispenser drawer At the end of the programme there is still liquid in the capsule The small pipe in the detergent dispenser drawer onto which the capsule is placed is blocked Clean the small pipe This is not a fault For technical reasons a small amount of water will remain in the capsule There is water in the fabr...

Страница 76: ...gent were used to break down the particles of grease in heavily soiled laundry Use more detergent or liquid detergent Before washing the next load run the Clean machine programme using the Miele IntenseClean washing machine cleaner or a powder detergent White residues which look like powder detergent are seen on dark textiles after washing The detergent contained compounds zeolites to aid water so...

Страница 77: ...rogramme Adding laundry during a programme sequence Extra cooling appears in the display after a programme has been cancelled For safety reasons the door cannot be opened if the suds temperature is higher than 55 C Wait until the temperature in the drum has decreased and the message has gone out in the display The following appears in the display Service Door release fault F35 The door lock has ja...

Страница 78: ...fully allow all suds to drain off Procedure for draining the machine When removing the drain filter do not remove it completely Place a suitable container under the access panel e g a universal oven tray Slowly and carefully unscrew the filters until water runs out Be careful not to release too much water at once If the flow of water is too strong some water can seep into the machine base and acti...

Страница 79: ...water damage Make sure the drain filters are securely tightened Otherwise there is a risk of water leakage during use Replace the drain filters correctly and tighten them securely Close the access panel for the drain pump Opening the door Danger of injury due to rotating drum Reaching into a moving drum is extremely dangerous Danger of injury Always make sure that the drum is stationary before rea...

Страница 80: ...nd at the end of this booklet Please quote the model and serial number of your appliance when contacting Miele This information can be found on the data plate The data plate is found above the porthole glass when the door is opened Optional accessories Optional spare parts and accessories for this washing machine are available from Miele Warranty The manufacturer s warranty for this appliance is 2...

Страница 81: ... to withstand pressures up to 7000 kPa b Electrical connection c Flexible drain hose with detachable swivel elbow d Control panel e Detergent dispenser drawer f Door g Access to filters pumps and emergency release h Access panel for TwinDos cartridges i Four height adjustable feet ...

Страница 82: ...ectrical connection d Protruding lid for holding when moving the machine e Cold water inlet hose tested to withstand pressures up to 7000 kPa f Hot water inlet hose tested to withstand pressures up to 7000 kPa g Safety caps for transit bars h Transport clips for inlet and drain hoses and for storing transit bars when not in use ...

Страница 83: ... joists and be bolted to the joists and not only to the floorboards Check for the presence of pipes and cables first Useful tip If possible install the machine in a corner This is usually the most stable part of the floor Transporting the washing machine to its installation site Danger of injury due to unsecured lid Make sure the fixings at the back of the lid are secure They may become brittle du...

Страница 84: ...he left transit bar Push the flap outwards and turn the transit bar 90 using the enclosed spanner Then pull the transit bar out Removing the right transit bar Push the flap outwards and turn the transit bar 90 using the enclosed spanner Then pull the transit bar out ...

Страница 85: ...bars have been removed Press the flaps firmly shut until they click into place Securing the transit bars Secure the transit bars to the back of the washing machine Make sure that the top catch is located above the holder Risk of damage from incorrect transport The washing machine may become damaged if moved without the transit bars in place Keep the transit bars in a safe place Fit them again if t...

Страница 86: ... flaps Push against the catch with a pointed object e g a narrow screwdriver The flap will open Fitting the transit bars Install the transit bars in reverse order to their removal Useful tip If you lift the drum slightly the transit bars can be pushed in more easily ...

Страница 87: ...ered Using the spanner supplied turn counter nut 2 in a clockwise direction Then turn counter nut 2 together with foot 1 to unscrew Use a spirit level to check that the washing machine is standing level Hold foot 1 securely with a pipe wrench Turn counter nut 2 again using the spanner supplied until it sits firmly up against the housing Risk of damage due to incorrectly aligned washing machine The...

Страница 88: ...ve the washing machine lid This washing machine with lid intact can be pushed under a worktop if there is space to do so Washer and dryer stack A Miele tumble dryer can be stacked with the washing machine The appropriate WTV stacking kit to match your tumble dryer is required All parts marked are available from Miele Please note a at least 2 cm b WTV without drawer 172 cm WTV with drawer 181 cm c ...

Страница 89: ...es on and pumps the excess water away in a controlled way Drain hose The drain hose is protected by a ventilation system which prevents the washing machine from being emptied completely Connection to the water supply Health risk and risk of damage due to contaminated mains water The quality of the water used must correspond to the drinking water specification of the country in which the washing ma...

Страница 90: ...hstand pressures up to 7000 kPa A filter is located in the open end of the inlet hose and another in the intake point to protect the inlet valve The filters must remain in place and be replaced after cleaning Hose extension Longer hoses 2 5 m or 4 0 m in length are available from Miele as optional accessories depending on country ...

Страница 91: ... machine will be operated with cold mains water only The other inlet hose is secured to the back of the washing machine Hot water The preferred temperature is 55 C The temperature must not exceed 60 C Consult a qualified plumber if the temperature exceeds 60 C You can heat up your water with cheaper primary energy sources e g gas solar power oil Before connecting to the mains water tap check that ...

Страница 92: ...The necessary parts can be ordered from Miele depending on country Drain hose connection options 1 Directed into a laundry trough or tub or into the sud saver pipe of a laundry trough or tub Please note Hook the hose over the edge and secure it Make sure that the water can drain away freely without hindrance Otherwise there is a risk of water overflowing or of some of the drained water being sucke...

Страница 93: ...tion to a sink drain outlet a Adapter b Washbasin nut c Hose clip d End of the hose Fit the adapter to the sink drain outlet using the nut Attach the end of the hose to the adapter Use a screwdriver to tighten the hose clip up close to the nut ...

Страница 94: ...e mains connection cable is damaged it must only be replaced with a specific mains connection cable of the same type available from Miele For safety reasons such replacement may only be carried out by a suitably qualified and competent technician or by a Miele authorised service technician in order to avoid a hazard The data plate indicates the nominal power consumption and the appropriate fuse ra...

Страница 95: ...emperature reached in main wash 2 Quick Extra activated Information for customers Consumption data can vary from the nominal values listed depending on water pressure water hardness water inlet temperature room temperature type and volume of load fluctuations in the electricity supply and any Extras selected The consumption data displayed in Feedback can vary from the consumption data listed in th...

Страница 96: ...late Consumption data See Consumption data Minimum water flow pressure 100 kPa 1 bar Maximum water flow pressure 1000 kPa 10 bar Water inlet hose length 1 60 m Drain hose length 1 50 m Mains connection cable length 2 00 m Drain pump head height max 1 00 m Drain pump length max 5 00 m LEDs Class 1 Test certifications awarded See data plate Power consumption when switched off 0 40 W Networked standb...

Страница 97: ...sensor Language OK You are now in the Settings submenu Selecting settings Touch the sensors until the setting you want appears in the display The sensor scrolls down the list The sensor scrolls up the list Touch the OK sensor to select the setting displayed Changing a setting Touching the sensors will call up the different options for the setting The option that is selected will have a tick next t...

Страница 98: ...re met 1 New full cartridges are used 2 The cartridges must not be removed from the washing machine before they need replacing Select detergent If you wish to use your own detergent with the TwinDos function instead of UltraPhase 1 and 2 you will need to purchase the TwinDos refill cartridge separately optional accessory UltraPhase 1 and 2 can only be dispensed as a package If a different detergen...

Страница 99: ...th an audible tone Options Off quiet factory setting loud Welcome tone The volume for the welcome tone can be set to one of 7 different settings Options Off quiet factory setting loud Consumption In this setting you can check the saved energy and water consumption values Options Previous programme Shows the consumption for the last wash programme carried out Total consumption Shows the total of th...

Страница 100: ...tering a code This only appears if the code has been activated previously Units The temperature can be displayed as degrees Celsius C or Fahrenheit F The factory setting is Celsius C Brightness You can set the brightness of the display the sensors and the dimmed sensors Options Display Controls the brightness of the display dark bright factory setting Sensors active Controls the brightness of the ...

Страница 101: ...nds Prog max load factory setting The programme name and the maximum load are shown in the display for several seconds Off Directly after the programme has been selected the standard display is shown with temperature spin speed and programme duration Memory The washing machine will save the last settings temperature spin speed and some of the Extras selected for a programme after the programme has...

Страница 102: ...washed more gently Gentle action can be activated for the Cottons and the Minimum iron programmes Gentle action is deactivated as standard Temp reduction At high altitudes water has a lower boiling point Miele recommends activating the reduced temperature setting at altitudes of 2000 m or above to prevent water from boiling The maximum temperature is reduced to 80 C even if a higher temperature is...

Страница 103: ...ted to prevent the danger of scalding if the drain hose is hooked over the edge of a laundry tub or trough where the drainage pipes are rated less than 70 C Suds cooling is deactivated as standard Low water pressure If the water pressure is below 100 kPa 1 bar the programme will be cancelled and the fault message Water intake See will appear If the on site water pressure cannot be increased activa...

Страница 104: ...le if Miele home is activated The following values are displayed the quality of the Wi Fi reception the network name the IP address Set up again visible if set up Resets the Wi Fi login network to immediately re establish a new connection Reset visible if set up The Wi Fi is switched off The Wi Fi connection will be reset to the factory setting The network configuration should be reset whenever a ...

Страница 105: ...machine will then start within the timeframe specified when it receives your signal If it has not received a start signal by the latest start time set the washing machine will start automatically Remote control is activated as standard SmartGrid The SmartGrid setting available depending on country is only visible if the Miele home setting is set up and activated You can set your washing machine to...

Страница 106: ...tiate installation manually Deactivate RemoteUpdate if you do not want any updates to be downloaded automatically Running a RemoteUpdate Information about the content and scope of an update is provided in the Miele App A message will appear in your washing machine display if a software update is available You can install the update immediately or postpone this until later When the washing machine ...

Страница 107: ...ties must be respected In addition the communication module contains software components which are distributed under open source licensing terms The open source components contained in the appliance along with the corresponding copyright notices copies of the licensing terms valid at the time and any further information can be accessed locally via IP using a web browser http IP address Licenses Th...

Страница 108: ...gent Best results at 20 30 40 60 95 C Radiant white laundry thanks to powerful formula with active oxygen Excellent stain removal even at low temperatures UltraColor liquid detergent Best wash results at 20 30 40 60 C With colour protection formula for brilliant colours Excellent stain removal even at low temperatures Also available as a powder detergent WoolCare delicates detergent liquid deterge...

Страница 109: ...y and breathability of downs Lanolin for effective cleaning and gentle care Feathers do not stick together and stay fluffy Caps WoolCare Woollens and delicates detergent Special care complex with wheat proteins Fibre protection technology to prevent felting Colour protection formula for gentle cleaning Caps CottonRepair Special detergent for cotton fabrics Visibly renews fabric with just one wash ...

Страница 110: ...stain remover Enzyme technology to help remove stubborn stains Suitable for whites and colours For excellent wash results even at low temperatures Machine care products TwinDosCare Cleaning agent for the TwinDos dispensing system Use before a longer downtime at least 2 months Use before changing to a different product Descaling agent Removes heavy limescale deposits Mild and gentle with natural ci...

Страница 111: ...iele Australia Pty Ltd Miele New Zealand Limited Miele Global Headquarters Germany Miele Cie KG Carl Miele Straße 29 33332 Gütersloh Federal Republic of Germany IRD 98 463 631 ACN 005 635 398 ABN 96 005 635 398 Miele Experience Centre Gold Coast 131 Ferry Road Southport QLD 4215 Miele Experience Centre and Head Office Auckland 8 College Hill Freemans Bay Auckland 1011 Miele Experience Centre Welli...

Страница 112: ...M Nr 11 919 861 01 en AU NZ WWH 860 ...

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