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Problem solving guide



symbol on the time display

Problem

Cause and remedy



lights up

The programme selector was moved to a different
position after the programme had started.



Turn the programme selector back to the original
position.

The programme has been interrupted.



Open the door.



Close the door.

Fault indicator light at the end of a programme

Problem

Cause and remedy

The



indicator light

lights up.

When washing, a wash programme using a temperat-
ure above 60 °C has not been run for a long time.



In order to prevent bacteria and unpleasant odours
building up in the machine, run the

Cottons 90 °C

programme using a universal powder detergent.

The



indicator light

lights up.

Excessive foam has built up during washing.



Use less detergent next time and follow the manu-
facturer’s instructions on dosage given on the
packaging.

Содержание PWM 300 SmartBiz

Страница 1: ... installation instructions Washing machine To avoid the risk of accidents or damage to the machine it is essential to read these instructions before it is installed and used for the first time en GB M Nr 11 472 880 ...

Страница 2: ...yer 19 1 Preparing the laundry 20 2 Loading the washing machine 21 3 Selecting a programme and settings 22 4 Adding detergent 23 5 Starting the programme end of the programme 27 Delay start 28 Programme chart 29 Special features in the programme sequence 32 Spinning 32 Anti crease 32 Changing the programme sequence 33 Changing a programme 33 Cancelling a programme 33 Adding or removing laundry 33 ...

Страница 3: ...the door in the event of a blocked drain outlet and or power cut 44 Miele Service 46 Contact in case of malfunction 46 Optional accessories 46 Installation 47 Front view 47 Rear view 48 Installation locations 49 Installation notes 49 Transporting the washing machine to its installation site 50 Installation surface 51 Removing the transit bars 51 Refitting the transit bars 53 Levelling the washing ...

Страница 4: ...ion 64 Exiting the programming level 64 End of programme tone 65 Sensor control tone 65 PIN code 65 Control field switch off status 66 Memory 66 Additional long pre wash Cottons 66 Temperature reduction 67 Maximum rinse level 67 Suds cooling 67 Anti crease 68 Low water pressure 68 Backlight brightness dimmed 68 Welcome tone 68 ...

Страница 5: ...erials They also contain specific materials com pounds and components which were essential for their correct function and safety These could be hazardous to hu man health and to the environment if disposed of with your domestic waste or if handled incorrectly Please do not therefore dispose of your old appliance with your household waste Please dispose of it at your local com munity waste collecti...

Страница 6: ...ns and warnings Miele cannot be held liable for damage caused by non compliance with these instructions Keep these operating instructions in a safe place and pass them on to any future owner When instructing other people how to use the washing machine they must be made aware of these safety and warning instruc tions Appropriate use The washing machine is only suitable for washing fabrics with a ca...

Страница 7: ...of incorrect operation Children under the age of 8 must not be allowed near the washing machine unless they are constantly supervised Children over the age of 8 may only use the washing machine without supervision if its operation has been clearly explained to them and they are able to use it safely Children must be able to un derstand and recognise the possible dangers caused by incorrect operati...

Страница 8: ... an inadequate earthing system Unauthorised repairs could result in unforeseen dangers for the user for which the manufacturer cannot accept liability Repairs should only be undertaken by a Miele approved service technician otherwise any subsequent damage will not be covered by the war ranty Do not make any alterations to the machine unless authorised to do so by Miele The machine must be isolated...

Страница 9: ... the mains electricity supply by an extension lead multi socket adapter or sim ilar These can overheat and are a fire hazard In the case of commercial use all relevant national provisions and regulations DGUV in Germany relating to accident insurance are ap plicable to this machine It is recommended to carry out testing in accordance with national regulations e g the regulatory framework described...

Страница 10: ...ic control unit may be impaired at temperat ures below freezing point Before using the machine for the first time check that the transit bars at the rear of the washing machine have been removed see In stallation Removing transit bars During spinning transit bars which are still in place may result in damage to both the machine and adjacent furniture or appliances Close the stopcock if the machine...

Страница 11: ...r or from Miele Service Strictly ob serve the instructions for the descaling agent For textiles that have been treated with solvent based detergents always check whether they can be washed in a washing machine To check whether this is possible refer to safety notes information con cerning the product s environmental properties and other informa tion Never use solvent based detergents e g those con...

Страница 12: ...ant to observe manufacturer s instructions when using a combination of cleaning agents and special application products Products must only be used for applications approved by the manufacturer to avoid any material damage or the occurrence of strong chemical reactions If detergent has come into contact with the eyes rinse out imme diately with plenty of lukewarm water If detergent has accidentally...

Страница 13: ... a washer dryer stack This requires a Miele washer dryer stacking kit which can be purchased separately Please ensure that the washer dryer connection kit is suitable for the Miele tumble dryer and the Miele washing machine If installing the machine on a Miele plinth available as an optional accessory please make sure you order the correct one for this washing machine Miele cannot be held liable f...

Страница 14: ...r controls g Time display For the programme duration h Sensor controls For the Delay start function i Start Stop sensor control Starts the selected programme and cancels a programme once it has started j Optical interface For the Customer Service Depart ment k Programme selector For selecting programmes and for switching the machine off The washing machine is switched on when you select a programm...

Страница 15: ...table temperatures and spin speeds light up dimly Pre wash sensor control You can supplement certain wash pro grammes with a pre wash If a pre wash can be selected for the wash programme the Pre wash sensor control lights up dimly Indicator lights lights up if there are faults with the water inlet and drainage lights up if excess detergent was used lights up as a reminder about hygiene information...

Страница 16: ...lay start period is selected by touching the or sensor control The Delay start time selected will ap pear on the time display After the programme has started the Delay start time will begin to count down Once the Delay start time has elapsed the programme begins The estimated programme duration appears on the time display Start Stop sensor control Touching the Start Stop sensor control starts the ...

Страница 17: ...or Any stickers from the front and the lid Please do not remove any labels e g the data plate which are visible when you open the door Emptying the drum A swivel elbow for the drain hose and or assembly material may be stored in the drum Pull open the door Remove the swivel elbow and as sembly material Shut the door with a gentle swing This washing machine has undergone a complete functional test ...

Страница 18: ...mperature 60 C lights up in the control field Touch the Start Stop sensor control The programme starts and the sym bol lights up in the control field After 10 minutes the indicators dim and the Start Stop sensor control starts flashing At the end of the programme the Anti crease function is switched on The symbol lights up in the control field appears on the time display Touch the Start Stop senso...

Страница 19: ...ash at lower temperatures e g 20 C Using lower temperature set tings will save energy To maintain the hygiene of the ma chine carry out a hot wash above 60 C at regular intervals The in dicator light will come on to remind you to carry out a hot wash Detergent Do not exceed the amounts of deter gent recommended by the manufac turer on the packaging Adjust the dosage to the degree of soiling of the...

Страница 20: ...n pre treating textiles make sure that any plastic parts do not come into contact with the detergent Risk of explosion due to solvent based detergents When using solvent based deter gents an explosive mixture may de velop Never use solvent based detergents in the washing machine General tips Do not machine wash items which are specified by the manufacturer as not washable on the care label Curtain...

Страница 21: ...the drum Mixing both large and small items gives better wash results and also helps to distribute the load evenly during spin ning The most efficient use of energy and water is achieved when a full load is washed However do not overload as this reduces cleaning efficiency and causes creasing Closing the door Make sure that no items are caught between the door and the seal Shut the door with a gent...

Страница 22: ...he wash programme s pre set tem perature and spin speed light up brightly The choice of available tem peratures and spin speeds for the wash programme light up dimly Touch the sensor control for the tem perature you want The sensor control lights up brightly Touch the sensor control for the spin speed you want The sensor control lights up brightly Selecting Pre wash If a pre wash can be selected f...

Страница 23: ...ry the amount of soiling in the laundry the water hardness Hardness range Hardness in mmol l Degree of German hardness dH I soft 0 1 5 0 8 4 II medium 1 5 2 5 8 4 14 III hard above 2 5 above 14 Check with your local water supplier if you do not know the water hardness in your area Adding detergent Pull out the detergent drawer and add detergent to the compartments Detergent for the pre wash di vid...

Страница 24: ...a small amount of water re mains in the compartment Tip If starching frequently thoroughly clean the detergent drawer especially the siphon tube regularly Dye removers and dyes Damage due to colour run dye removers Colour run and dye removers can cause corrosion in the washing ma chine Do not use colour run or dye re movers in this washing machine Only use dyes suitable for use in a washing machin...

Страница 25: ...capsule for this wash programme Each capsule contains the correct amount for one wash cycle Caps are available to order from the Miele online shop Miele customer ser vice or your Miele retailer Capsules pose a health risk The ingredients of capsules can be hazardous to health if they are swal lowed or come into contact with skin Keep capsules out of the reach of children Activating CapDosing Touch...

Страница 26: ...the correct time When using CapDosing water intake to the compartment takes place solely via the capsule When using capsules do not add ex tra fabric softener to the compart ment Remove the empty capsule at the end of the programme For technical reasons a small amount of water will remain in the capsule Deactivating or changing CapDosing CapDosing can only be deactivated or changed prior to the pr...

Страница 27: ...ctivate the indicators Touch the Start Stop sensor control this does not have any effect on a programme that is running End of programme The time display shows 0 00 The symbol will remain lit up in the con trol field The door is locked in the anti crease phase Touch the Start Stop sensor control The door unlocks and the symbol in the control field goes out Pull open the door Remove the laundry Ite...

Страница 28: ...our Starting Delay start Touch the flashing Start Stop sensor control The Delay start process starts and counts down on the time display The symbol will flash Changing the Delay start time Touch the Start Stop sensor control until the door unlocks and the symbol goes out The Delay start process stops Touch the or sensor control re peatedly until the required Delay start time appears on the time di...

Страница 29: ... textiles as well as easy care cotton Tip Reduce the spin speed for fabric that creases easily 1200 rpm Extras Pre wash Rinses 2 Delicates Cold to 40 C Max load 2 5 kg Items Delicate garments made from synthetic fibres mixed fibres and viscose Tip Deselect the spin speed for fabric that creases easily 600 rpm Extras Pre wash Rinses 2 Woollens Cold to 30 C Max load 2 0 kg Use for Machine washable w...

Страница 30: ...nses 1 Towelling 40 C to 60 C Max load 6 0 kg Use for Towels and bathrobes made from terrycloth Tip Use a colour detergent for dark textiles 1400 rpm Extras Pre wash Rinses 2 Bed linen 40 C to 90 C Max load 6 0 kg Items Cotton or mixed fibre bed linen Tip The items are always soaked after the start Use a colour detergent for coloured textiles 1400 rpm Extras Pre wash Rinses 2 Intensive 40 C to 90 ...

Страница 31: ...ain wash 1400 rpm Rinses 2 Cottons 40 C 60 C Max load 7 0 kg Items Normally soiled cotton garments Tip These settings are the most efficient in terms of energy and wa ter consumption for washing cottons With the selected temperature the wash temperature reached is below 60 C 1400 rpm Extras Pre wash Rinses 2 The test programme conforms to EN 60456 and the energy label to Direct ive 1061 2010 ...

Страница 32: ...aundry is not spun after the final rinse and remains in the rinse water This helps to prevent creasing if the laundry is not going to be removed from the drum immediately after the end of the programme Starting the final spin after Rinse hold The sensor control for the maximum spin speed lights up in the control field You can change the spin speed The Start Stop sensor control flashes slowly Touch...

Страница 33: ...ime display switches to The suds are pumped away The pro gramme is cancelled The door lock is released Pull open the door Remove the laundry If you want to select a different pro gramme Close the door Select the programme you want to use Add detergent to the detergent drawer Touch the Start Stop sensor control The new programme will begin Adding or removing laundry You can add or remove laundry at...

Страница 34: ...ging Recommended detergents in accordance with Directive EU No 1015 2010 The recommendations apply to the temperature ranges given in the section Pro gramme chart Universal Colour Delicates and woollens Special detergent Cottons Minimum iron Delicates Woollens Cottons PRO Express 1 Towelling 1 Bed linen 1 Intensive Cloths Cottons Recommended Not recommended 1 Liquid detergent ...

Страница 35: ...cteria in the detergent drawer For hygiene reasons clean the entire detergent drawer at regular intervals Pull out the detergent drawer until resistance is felt Press down the re lease button and at the same time pull the drawer right out of the appli ance Clean the detergent drawer with warm water Cleaning the siphon and the channel Pull the siphon out of the compart ment Clean the siphon under w...

Страница 36: ...The pressure of a water jet can cause water to get into the washing machine resulting in damage to components Do not spray the washing machine with a water jet Clean the casing and fascia panel with a mild cleaning agent or soap and water and dry both with a soft cloth The drum and any other stainless steel components can be cleaned us ing a suitable stainless steel cleaning agent Cleaning the dru...

Страница 37: ... Remove the rubber seal 1 from the recess Using pointed pliers take hold of the plastic filter bar 2 and remove it Clean the plastic filter Reassemble in reverse order Make sure there is no water leaking from the screw thread Tighten the screw thread Cleaning the filter in the inlet valve Using pliers carefully loosen the ribbed plastic nut on the inlet valve and unscrew Use pointed pliers to with...

Страница 38: ...ramme does not start Problem Cause and remedy The control field re mains dark There is no power to the machine Check whether the plug is plugged in Check whether the fuse has tripped The washing machine has switched off automatically to save energy Switch the washing machine on again by turning the programme selector and appear altern ately on the time dis play The door is not closed properly The ...

Страница 39: ... been fixed too high Clean the drain filter and the drain pump The maximum drain height is 1 m and appear altern ately on the time display and the buzzer sounds There is a fault Disconnect the washing machine from the mains electricity supply either by switching it off at the wall socket and withdrawing the plug or by dis connecting it at the circuit breaker Wait at least 2 minutes before reconnec...

Страница 40: ...cator light at the end of a programme Problem Cause and remedy The indicator light lights up When washing a wash programme using a temperat ure above 60 C has not been run for a long time In order to prevent bacteria and unpleasant odours building up in the machine run the Cottons 90 C programme using a universal powder detergent The indicator light lights up Excessive foam has built up during was...

Страница 41: ...e ended up on the laundry Try to brush off the residues with a soft brush once the laundry is dry In future wash dark textiles using a detergent which contains no zeolites Liquid detergents usu ally contain no zeolites Textiles with particularly greasy soiling are not properly clean Select a programme with pre wash Use liquid de tergent for the pre wash Continue to use universal powder detergent f...

Страница 42: ...e add detergent into the drawer first and then add the water softener Fabric softener is not completely dispensed or too much water re mains in the com partment The siphon tube is not correctly positioned or is clogged Clean the siphon see Cleaning and care Clean ing the detergent dispenser compartment The laundry has not been spun properly The laundry is still wet The machine detected a high leve...

Страница 43: ...led open during a wash cycle The door is locked during the wash programme Touch the Start Stop sensor control to cancel the programme The programme is cancelled the door will unlock and you will be able to pull it open There is still water in the drum and the machine is un able to drain Clean the drain filter and drain pump as described in Problem solving guide Opening the door in the event of a b...

Страница 44: ...utlet If the drain outlet is blocked there may be a large quantity of water max 30 l left behind in the washing machine Risk of scalding due to hot suds Escaping suds will be hot if laundry has been washed at high temperat ures Carefully allow all suds to drain off Emptying the drum For machines with a drain pump Place a suitable container under the access flap Remove the drain filter though not c...

Страница 45: ... and clean the in terior Put the drain filter back in place and secure it Water damage Water will escape from the machine if you forget to replace the drain filter Replace the drain filter correctly and tighten it securely Opening the door Danger of injury due to rotating drum Reaching into a moving drum is ex tremely dangerous Always make sure that the drum is stationary before reaching in to re ...

Страница 46: ...e Service can be found at the end of this docu ment Please quote the model and serial num ber of your appliance when contacting Miele Service This information can be found on the data plate The data plate is found above the porthole glass when the washing ma chine door is opened Optional accessories Optional spare parts and accessories for this washing machine are available from Miele ...

Страница 47: ...Installation INSTALLATION 47 Front view a Inlet hose cold water b Electrical connection c Control panel d Detergent drawer e Door f Access flap to drain filter and drain pump g Height adjustable feet ...

Страница 48: ... Transport clips for inlet and drain hoses c Electrical connection d Protruding lid for holding when mov ing the appliance e Inlet hose f Safety caps for transit bars g Transport clips for inlet and drain hoses and for storing transit bars when not in use ...

Страница 49: ...tional Miele accessory or on a concrete plinth Injury can occur if the washing machine has not been adequately secured When installing the machine on a plinth there is the danger of the washing machine falling off the plinth during spinning Secure the washing machine using the clamps supplied Installation notes Risk of damage due to moisture ingress Moisture can damage electrical com ponents Do no...

Страница 50: ...k of the washing ma chine may be damaged if the ma chine is transported with a sack truck Always insert the sack truck under one of the sides of the washing ma chine Transporting the washing machine to its installation site The protruding lid at the back can be used to hold the machine when trans porting Danger of injury due to unsecure lid The fixings at the back of the lid could break as a resul...

Страница 51: ... floor coverings If installing on a wooden joist floor Install the machine on a plywood base at least 70 x 60 x 3 cm The base should span several joists and be bolted to the joists and not only to the floorboards Tip If possible install the machine in a corner of the room This is usually the most stable part of the floor Removing the transit bars Remove the left and right caps 1 Pull on the secure...

Страница 52: ...the right hand transit bar 90 Withdraw the transit bar Risk of injury from sharp edges There is a risk of injury from reaching into holes that are not covered Cover the holes for the transit bars after they have been removed Fit the stoppers onto the two holes ...

Страница 53: ...The transit bars are refitted by reversing the procedure Levelling the washing machine The washing machine must stand per fectly level on all four feet to ensure safe and proper operation Incorrect installation may increase elec tric and water consumption and may cause the machine to move about Screwing out and adjusting the feet The 4 adjustable screw feet are used for levelling the washing machi...

Страница 54: ...er nuts for the feet until they sit firmly up against the housing Please also check this for the feet which did not need adjust ment Securing the washing machine to the plinth Secure the front feet of the washing machine using the clamps supplied Follow the fitting instructions sup plied Installing under a continuous work top Risk of electric shock due to ex posed cables There is a risk of coming ...

Страница 55: ... not available only a qualified installer may connect the washing machine to the mains water supply The connection point is subject to mains water pressure You should therefore open the stop cock slowly and check for leaks Correct the position of the seal and screw thread if appropriate The washing machine is not suitable for connection to a hot water supply Maintenance Only use genuine Miele hose...

Страница 56: ...s 1 Connected securely to a plastic drain pipe with a rubber nipple there is no need to use a siphon 2 Connected securely to a washbasin with a plastic nipple 3 Connected securely to a floor drain gully If required the hose can be extended to a length of up to 5 m Accessories are available from Miele or from your Miele dealer For a drain height of more than 1 m up to a max of 1 6 m a replacement d...

Страница 57: ...site When switched off there must be an all pole contact gap of at least 3 mm in the isolator switch including mini ature circuit breaker switch fuses and relays according to IEC EN 60947 This connection process must be performed by a qualified electrician The plug connector or isolator switch should be easily accessible at all times Risk of electric shock If the washing machine is disconnec ted f...

Страница 58: ...here the maximum value of external phase neut ral loop impedance Zmax of 0 38 Ohms at the point of distributor supply con nection is not exceeded The user has to ensure that this device is connected only to a power supply system which fulfils the requirement above If in doubt please ask your elec trical distributor for actual impedance value ...

Страница 59: ...ate on back of appli ance Rated load See data plate on back of appli ance Fuse rating See data plate on back of appli ance A rated sound emissions LpA in accordance with EN ISO 11204 11203 70 dB re 20 µPa Minimum water flow pressure 100 kPa 1 bar Maximum water flow pressure 1 000 kPa 10 bar Inlet hose length 1 55 m Drain hose length 1 50 m Connection cable length 2 00 m Product safety standard EN ...

Страница 60: ... least efficient B Maximum spin speed 4 1 400 rpm Remaining moisture content 4 48 Standard programme to which the information in the label and the fiche relates 5 Cottons 60 40 with arrow Programme time of the standard programme 60 C cotton programme full load 179 min 60 C cotton programme partial load 179 min 40 C cotton programme partial load 179 min Duration of the left on mode Tl 6 15 min Airb...

Страница 61: ...rtial load whichever is the lower and remaining moisture content attained for the standard 60 C cotton programme at full load or the standard 40 C cotton programme at partial load whichever is the greater 5 These programmes are suitable to clean normally soiled cotton laundry and are the most efficient programmes in terms of combined energy and water consumption 6 If the household washing machine ...

Страница 62: ... kg 0 88 45 1 19 49 40 C 7 0 kg 0 55 49 1 19 49 40 C 3 5 kg 0 42 45 1 19 49 Minimum iron 40 C 4 0 kg 0 40 41 0 54 32 Note for test institutes 1 Test programmes in accordance with EN 60456 and energy label according to EU Directive 1061 2010 Consumption data can vary from the nominal values given depending on water pressure water hardness water inlet temperature room temperature type and volume of ...

Страница 63: ...ntil the Start Stop sensor con trol lights up constantly and then release the Start Stop sensor control After a few seconds will light up on the time display Choosing and selecting a pro grammable function The number of the programmable function will appear on the time dis play as and a number e g Touch the or sensor control to scroll to the next or previous pro grammable function Programmable fun...

Страница 64: ...le function Available options 4 to O X X X O X O X X O O X O X X X O X O X X O X O O X X X O X O X X X Can be selected O Factory default Confirm the chosen selection with the Start Stop sensor control The number of the programmable func tion e g will then light up again Exiting the programming level Turn the programme selector to the position The settings you have selected are now stored in the me...

Страница 65: ...n not be operated Options Off factory default setting On If the option has been selected you will have to enter the PIN code before you can operate the washing machine Using the washing machine with a PIN code The code is 125 and cannot be altered Switch on the washing machine appears on the time display and the and sensor controls light up Touch the sensor control twice appears on the time displa...

Страница 66: ...inutes after a Delay start time has elapsed after the end of a programme or at the end of the anti crease phase Memory The washing machine will save the settings temperature spin speed which have been selected for a pro gramme after the programme has star ted When the programme is chosen again the saved settings will appear on the display Options Memory is switched off fact ory default setting Mem...

Страница 67: ...is function is important for allergy sufferers as it achieves excellent wash results The water consumption will be increased Options Maximum rinse level is switched off factory default setting Maximum rinse level is switched on Suds cooling Additional water flows into the drum at the end of the main wash to cool the suds down Suds cooling takes place when the Cot tons programme with a temperature ...

Страница 68: ...a 1 bar the programme will be can celled If the on site water pressure cannot be increased activating the setting will prevent the programme from being cancelled prematurely Options Off factory default setting On Backlight brightness dimmed The brightness of the dimmed sensor controls in the control field can be set to one of seven different levels The brightness changes as soon as you select a di...

Страница 69: ......

Страница 70: ......

Страница 71: ...fo miele ae Website www miele ae United Arab Emirates United Kingdom Miele Co Ltd Fairacres Marcham Road Abingdon Oxon OX14 1TW Professional Sales Tel 0845 365 6608 E mail professional miele co uk Internet www miele co uk professional Miele Australia Pty Ltd ACN 005 635 398 ABN 96 005 635 398 1 Gilbert Park Drive Knoxfield VIC 3180 Tel 1300 731 411 Internet www miele professional com au E mail inf...

Страница 72: ...M Nr 11 472 880 01 en GB PWM 300 SmartBiz ...

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