Frequently Asked Questions
Problem
Possible cause and solution
The oven has turned it-
self off.
To save power, the oven turns off automatically if a
button is not pressed after a certain amount of time
or after a cooking program has ended.
Turn the oven back on.
The cake/cookies are
not baked properly.
A different temperature than that given in the recipe
was used.
Select the temperature required for the recipe.
The ingredient quantities are different from those
given in the recipe.
Check if you have amended the recipe. The
addition of more liquid or more eggs will make a
wetter mixture which will take longer to cook.
The browning is un-
even.
You selected the wrong temperature or shelf level.
There will always be a slight unevenness. If
browning is very uneven, check whether you
selected the correct temperature and shelf level.
The material or color of the bakeware is not suitable
for the operating mode selected.
When using the
Surround
operating mode,
light-colored, shiny baking pans will not produce
as desirable results. Dark, matte baking pans are
best for baking.
There is still soiling in
the oven compartment
after a Self Clean pro-
gram.
The Self Clean program burns off soiling in the oven
and leaves it as ash.
Remove the ash with warm water, liquid dish soap,
and a clean sponge or a clean, damp microfiber
cloth.
If there is still coarse soiling left in the oven after
the Self Clean program, you should start the
program again, selecting a longer duration if
necessary.
The accessories make
noises when they are
pushed into or pulled
out of the oven.
The Self-Clean-resistant surface of the side runners
creates friction when accessories are pushed into or
pulled out of the oven.
To reduce the friction, add a few drops of heat-
resistant cooking oil to some kitchen paper and
use this to lubricate the side runners. Repeat this
after every Self Clean program.
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