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Before calling for service, please review the following list of common problems and solutions.
The temperature setting is too high
or too low.
Air conditioner
does not
cool or
heat well
Air conditioner
does not
cool or
heat at all
The air filter is clogged with dust
Doors or windows are open
The air inlet or outlet of the outdoor
unit is blocked
The air inlet or outlet of the outdoor
unit is blocked
Clear up the block first, then begin to
operate.
Close the doors or windows
Clear up the block
Clean the filter
Set a more comfortable temperature.
Wait or cancel timer setting
Change the batteries.
Solutions
Possible Cause
Problem
Air conditioner
does not
operate at all
The timer is set.
The batteries of the remote control are exhausted
Power failure
The power supply is disconnected.
The power fuse is blown.
Three-minute protection feature
Unappropriated temperature setting
Wait for a while
Set the temperature properly
Wait for power restoring
Switch on the main power switch
Change the fuse
If you still cannot solve the problem after trying the above, pull out the power plug and call the dealer.
TROUBLESHOOTING TIPS
Troubleshooting tips
1. Clean the indoor unit and air filter.
2. Dry the inner parts by keeping the fan running for half a day.
3. Turn off the unit and switch off the power switch, remove the batteries from the remote control.
4. Periodically check and clean the inner parts of the outdoor unit. Our local dealer will help you handle
this if you contact us.
Before restarting, please check if the air inlet and air outlet of the indoor and outdoor units are blocked up.
Clean it if so.
If the air conditioner operate abnormally, turn off the unit and switch off the power supply, and contact the
local dealer or service centre.
Before long time idleness
After long time idleness
Aftersales
