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Page 22
T
roubleshooting
T
ips
Proble
m
Solution
Air conditioner
turns on and
off rapidly.
Dirty or restricted air filter. Clean air filter.
Outside temperature extremely hot. Set FAN speed to a higher
setting to bring air past cooling coils more frequently.
Check for potential obstructions blocking the outdoor intake/
exhaust. Clear any obstructions.
Noise when
unit is cooling.
Air movement sound. It is normal to hear the airflow. If too loud, set to a
slower FAN setting.
Window vibration - poor installation. Refer to installation
instructions or check with installer.
Water dripping
INSIDE when
unit is cooling.
Improper installation. Tilt air conditioner slightly to the outside to
allow water drainage.
Refer to installation instructions - check with installer.
Water dripping
OUTSIDE when
unit is cooling.
Unit removing large quantity of moisture from humid room. This is
normal during excessively humid days.
Remote sensing
deactivating
prematurely
(some models).
Remote control not located within range. Place remote control
within 26 feet (8 m) and pointed in the general direction of the air
conditioner unit.
Remote control signal obstructed. Remove obstruction.
Room too cold.
Set temperature too low. Increase set temperature.
Noise when
unit starts.
A “da-da” sound may occur for thirty seconds when the unit is
turned on due to the compressor starting. It is normal.
Heat mode
does not start
or the machine
displays ‘LO’
Wait for the outdoor temperature to rise above the minimum heat
pump operating temperature.
Unit will not
connect to
WiFi or App
does not work
(some models).
For additional support and troubleshooting tips, follow the link in
this QR code:
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