44 ArtixScan DI 2015c User's Manual
Troubleshooting
The LED on the front panel of the scanner indicates the status of the scanner.
First, make sure that you have followed Steps 1 to 4 as described in the “Initial
Setup” section of this document (unpack, install, unlock, connect). Then if your
problem is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a
power source.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the ScanWizard DI Control Panel.
Disconnect the Hi-Speed USB cable from the back of your computer, and
refer to the installation instructions in this document.
3. When trying to scan, an error message appears on your screen that reads,
“Can’t Find Scanners”.
Make sure your scanner is unlocked (see Step 3 in the “Initial Setup”
section).
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 4 in the “Initial Setup” section).
Uninstall and reinstall the ScanWizard DI software.
4. After clicking scan, a blank screen appears.
Make sure your scanner is unlocked (see Step 3 in the “Initial Setup”
section).
Uninstall and reinstall the ScanWizard DI software.
5. When trying to scan with the ADF (Auto Document Feeder) , an error
message appears on your screen that reads, “Code -206, ADF paper jam or
roller failure.”
Click OK first; then open the ADF cover, as illustrated in the pervious section
“Fixing Paper Jams”.
• If the problem is occurring from a paper jam, follow the procedures laid
out in the “Fixing Paper Jams” section.
• If the problem is occurring from situations other than a paper jam, follow
the procedures laid out in the “Position a Stack of Documents” section.
Finally, close the ADF cover and restart scanning.
On
Ready to scan.
Flashing
Warming up of scanning.
Off
Scanner is off.
LED
