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If you reconnect the headset to the Chatpad and the audio still isn't working, see 

Connecting a 

compatible headset to Xbox One

 to make sure your headset is compatible. If your headset is 

compatible, try the next solution. 

 

Solution 3: Update your controller 

 

1.

 

Plug your Chatpad into the controller.  

2.

 

Press the 

Xbox

 button to open the guide.  

3.

 

Select 

Settings

.  

4.

 

Select 

All Settings

.  

5.

 

Select 

Kinect & devices

.  

6.

 

Select 

Devices & accessories

.  

7.

 

Select your controller.  

8.

 

Under 

DEVICE OPTIONS

, select 

Update

.  

9.

 

Following the instructions to complete the update.  

For more information, see 

Update your Xbox One Controller

.  

Solution 4: Update your console

 

Your console must have a November 2015 (or later) update. For more information, see 

Xbox 

One operating system versions and system updates

.  

If the keyboard still doesn't work, try the next solution. 

Solution 5: Power cycle your console

 

Select 

Settings

Power & startup

, and then the 

Restart Now

 button to shut down and restart 

your Xbox One console. 

  

Keyboard does not work but audio does work

 

Solution 1: Disconnect and reconnect the chatpad to your controller

 

1.

 

Disconnect the chatpad from the controller.  

2.

 

Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It 
is connected if the green LED flashes once.  

If the keyboard still doesn't work, try the next solution.  

Solution 2: Try another game

 

Содержание Xbox One Chatpad

Страница 1: ...w seconds Audio controls Use the mic mute and game chat balance to customize your experience 3 5 mm audio jack Mono headsets will send and receive chat audio Stereo headsets will send and receive both...

Страница 2: ...sert the chatpad into the controller 4 Update your Xbox One Controller The orange LED will blink to indicate that it s connected and requires an update See Update your Xbox One Controller for more inf...

Страница 3: ...de an uppercase character will be displayed 2 X1 and X2 keys These keys are customizable and allow you to choose from a variety of functions To set the X1 and X2 functions follow these steps a Plug yo...

Страница 4: ...Caps LED will turn off 4 Volume controls Use the keys to increase decrease the volume You ll hear a beep when you reach the maximum volume 5 Mute key To mute your microphone press the Microphone icon...

Страница 5: ...ocking it back and forth until it slips into place Chatpad keyboard is not working Solution 1 Check that the controller is on Check that the controller is turned on and functioning properly See Xbox O...

Страница 6: ...em updates If the keyboard still doesn t work try the next solution Solution 5 Power cycle your console Select Settings Power startup and then the Restart Now button to shut down and restart your Xbox...

Страница 7: ...te your Xbox One Controller Solution 4 Update your console Your console must have a November 2015 or later update For more information see Xbox One operating system versions and system updates If the...

Страница 8: ...System 5 Select Language location to confirm or update your location and language to match your chatpad If the wrong characters still appear try the next solution Solution 2 Check to see if you are in...

Страница 9: ...to see if a member of our community can help you If none of the solutions on this page resolved the issue you may have to go to the Xbox Online Service Center to have your device replaced Supported c...

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