Chapter 5: Troubleshooting
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I can’t access the Internet from a computer on my wireless network.
The following troubleshooting steps will help you track down and solve the problem.
O
Make sure that the rest of your network is functioning correctly.
Verify that you
can access the Internet from other computers on your network. If other computers
also cannot access the Internet, the problem might be with your base station,
modem, or Internet service provider (ISP).
Another common cause of Internet connection problems is disconnected cabling. If
the rest of your network is having problems, check the cable between the base
station and the broadband modem. Verify that you are using the correct cable, that
the cable is firmly attached, and that all status lights on the network devices
indicate that your connections are receiving power and functioning properly.
O
Check for range or interference issues.
You might be out of range of the wireless
base station or access point. Place the computer with the wireless adapter in the
same room as your base station and try connecting again.
Interference can also cause Internet connection problems. Signals that are
transmitted between the base station and a wireless adapter can be affected by
interference from other wireless devices—including 2.4 gigahertz (GHz) cordless
phones, microwave ovens, and neighboring wireless networks. Move the other
devices further from your wireless networking hardware as needed, and refrain from
using them while you are using the network. To minimize interference from another
wireless network, try changing channels. For more information about configuring
your wireless settings, see the documentation for your wireless access point.
For more information about range issues, see Chapter 1, “Introduction.”
O
Verify that you are using the correct wireless settings.
You might have incomplete
or incorrect wireless settings for your adapter. To connect successfully, the wireless
adapter on your computer must have the same network name (SSID), wireless
channel, and wireless security (such as Wireless Equivalent Privacy [WEP])
information as your base station. To check the wireless settings on your Microsoft
base station, open the Base Station Management Tool from the Broadband
Network Utility. You can also access the base station directly through your Internet
browser by going to the address http://192.168.2.1. Then you can view and, if
necessary, correct your Microsoft wireless adapter settings by opening
Adapter
Settings
from the
Tools
menu of the Broadband Network Utility.
O
Reset your broadband modem.
Turn off the modem for 5 to 10 seconds. Restart
the modem, and wait for it to connect to your ISP. After the status lights on your
modem indicate that it is connected, and the status lights on your base station
show that you have a working Internet connection, try accessing the Internet from
your computer again.
