Micron Electronics NetFRAME LV2000, Руководство пользователя

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Micron Electronics, Inc. A-1
Appendix A: Contacting Technical Support
Introduction
If you are experiencing problems with your Micron system and Chapter 4,
"Common Problems" does not provide the information needed to correct your
problem, feel free to contact Micron Technical Support at 1-800-877-8856.
Additional areas of support may be found by contacting the Micron Technical
Support BBS at 1-800-270-1207, Technical Support Internet Mail:
techsupport.meic@micronpc.com, Compuserve: GO MICRON or GO
PCVEND-21, and Micron Electronics Home Page: http://
www.mei.micronpc.com. But before you do, take a few minutes to read this
section for information about the equipment and information you might need
to help the technical support representative diagnose the problem.
Before You Call
Before contacting Micron Technical Support, please follow the next few steps.
These steps are designed to prepare you for any of the questions the technical
support representative might ask or any procedures he or she may need you
to do. This will help solve your problem in the shortest possible time.
1. Make sure your system is plugged into a grounded power outlet.
2. Locate the failing system as near a telephone as possible, preferably
close enough so that you can simultaneously talk with the technical
support representative while you work on the system.
3. Have a medium- to small-sized Phillips-head screwdriver available.
It’s possible you may need to open your system to correct the
problem.
4. Write down all error information you can remember, including
error messages, software used (with version numbers), and other
relevant information.
We hope Micron Technical Support will be able to solve your problem over
the telephone. However, in extreme cases, your system may need to be returned
to Micron Electronics, Inc. for repair. The next section describes what to do if
this is the case.