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1) When the LCD Display registers a
“Short Circuit”
a number of faults could have occurred,
namely:
a) A greater than normal spike through the Eskom plug that shorts the fuse,
b) A short on the battery terminals or bad connection,
c) A possible short on the PCB cards inside the UPS due to dust, bugs, leaking water,
lightning strike,
d) The power output of the UPS has exceeded the 1kw limit possible in the case of the UPS
being connected to 2 ATM’s or
e) The ATM has a built in 700 watt UPS that initializes once the ATM has been turned on.
2) When the
“Short Circuit”
occurs please follow the next instructions;
a) Ensure that the UPS is switched off in accordance with the procedure as listed above.
b) Once the unit is off check the fuse holder on the side of the UPS. It is easily unscrewed.
Should the fuse be blown please call a technician and report the fault. If the fuse keeps
blowing once changed a short circuit is materializing on the PC Boards. Please log a fault
report.
c) If the fuse is not blown, please check that the ATM does not have a built in UPS system.
Should there be an internal UPS System pull out the sliding tray that it rests on. There is a
green light on the right front of the UPS. Depress this button for 3 seconds until the internal
UPS turns off. Once this has been done check the back of the UPS for 2 power cables. One
is black the other should be white. One is male and the other a female connection. In order
to bypass this unit please unplug them both and reconnect them together. The internal UPS
is now disconnected. Please follow the re-connection procedure listed above.
d) If the ATM has any liquid damage or lightning strikes please log a fault report.
e) Should the UPS still remain non-operational once the power has been re-connected please
log a fault report.
f)
Should the UPS continue to stay in Short Circuit Mode please disconnect the UPS from the
Eskom mains and plug the ATM and V-Sat into Eskom. Please log a fault report.
3) Should the UPS at any time register an
“Internal Error”
please log a fault report immediately?
This fault only registers once the internal software of the unit has been compromised due to
the faults listed above and needs to be rectified immediately.
4) Should the unit be completely non-operational ie, all the lights are off and it seems no power is
getting through the UPS to the ATM. Turn the UPS off at the Eskom socket. Re-connect ATM
and V-Sat back into Eskom socket and power up. Please log a fault report immediately. This
fault could be due to the batteries having run flat due to:
a) A malfunction within the UPS software allowing the batteries to deplete
b) A short that has compromised the charging software
c) A lightning strike that has compromised the charging software or
d) Faulty batteries
5)
Should there be a fault with the UPS please do not disconnect Eskom from the
unit or switch it off until a technician has contacted you.
Please merely plug the
ATM and V-Sat back into Eskom until we contact you to discuss the fault.
6) Please keep in mind that when the UPS is powering up 2 ATM’s the uptime during load
shedding is diminished by half. This is obviously load dependent.
COMMS ERROR:
1) Loose Ribbon Cables inside the UPS.
2) Ribbon Cables need to be pushed into the seating inside the UPS Correctly.
Trouble-shooting ( Red Light will be on)
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