Prodomus
14
Warranty claims
The guarantee period for this appliance is 24 months. The guarantee starts from the date
of purchase (cash receipt). In case of malfunction you may send the appliance to your
dealer; add information about the malfunction and the original purchase receipt (which is
obligatory for a repair free of charge)
Within the guarantee period we repair defects of the appliance, which are based on
material or manufacturing faults, at our choice by repair or exchange. These obligations do
not extend the period of guarantee. No claim on a new period of guarantee results from it.
In case of demands contact the Service Hotline:
Service Hotline: 0049 (0) 89 3000 88 – 21
Service Fax: 0049 (0) 89 3000 88 – 11
An exact description of the complaint reduces the processing time.
We apologise for any inconvenience, that any claims of good-will are excluded:
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after expiry of the lifetime due to the construction and especially for batteries,
accumulators, electric lamps etc.
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for consumption accessories and wear parts such as driving belts, motor coals, tooth
brushes, grinding attachments, dough hooks, beaters, mixer attachments, round
cutters etc.
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in case of breakage, as e.g. glass, porcelain or plastic
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in case of damages in transport, misuse, as well as
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in case of lack of care, cleaning and maintenance and in case of non observance of
operation or mounting instructions
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in case of chemical and/or electrochemical effects
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in case of operation with wrong type of current respectively voltage and in case of
connecting to unsuitable power sources
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in case of abnormal environmental conditions and in case of strange operation
conditions
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as well as then, if repairs or illegal abortions are made by persons, who are not
authorised by us or
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if our appliances are equipped with spare parts, supplementary parts or accessories,
which are not original parts or
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if contact with unsuitable material have caused the damage
Subject to technical alterations
Version 03/2014
