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It is imperative that control compartments, burners and circulating air passageways of the appliance be kept clean.
The Troubleshooting section of these instructions serves as a guide for ensuring optimum performance of the gas appliance.
PROBLEM
CAUSE
SOLUTION
1. Pilot will NOT stay lit.
a. Pilot generator may not be producing
sufficient millivolts.
a. Check with a millivolt meter. Should be 250
millivolts or more.
b. Pilot flame making a blowing sound
b. Pilot needs adjusting (see “Checking and
Adjusting the Pilot” on page 22).
c. Generator wire leads attached to the
wrong terminals on the valve.
c. Connect leads per wiring diagram, previous
page.
d. Defective thermo-magnetic safety in
valve.
d. Replace valve.
2. Pilot Burning.
No Gas to Burner.
a. Safety valve not turned to the ON position
after lighting pilot.
a. Turn to ON position.
b. Wire leads are not properly connected to
valve or switch terminals.
b. Attach all wire leads tightly to proper terminals
(See wiring diagram, previous page).
c. Voltage to pilot generator too low.
c. See section 1a above.
d. Defective valve.
d. Replace valve.
3. Appliance Not burning
properly.
a. Low flame/uneven flame.
a. Check for low gas pressure; minimum
operating pressures of 5” W.C. at manifold.
4. Appliance will not shut
OFF.
a. Control Switch lead wires to the valve
may be shorted together or on wrong
terminals.
a. See wiring diagram, previous page. System
takes 15-20 seconds to complete shutdown
(nominal).
5. Frequent pilot outage.
a. Pilot flame is out of adjustment.
a. See section 1b above.
b. Down drafts from the chimney,
extinguishing the pilot.
b. Check draft. Consult with a qualified chimney
expert.
6. Appliance shuts down
during operation.
a. Improper venting causing spill switch to
trip repeatedly.
a. Check draft. Consult with a qualified chimney
expert. Consider installing a combustion air
kit.
b. Spill switch improperly mounted.
b. See section on “Installing Spill Switch and
Baffle Assembly” on page 21.
c. Smoke Diverter not in place.
c. Install Smoke Diverter with Spill Switch per
instructions.
7. Excessive soot on logs.
a. Yellow flame impingement.
a. Open air shutter on front burner or main
burner as needed.
It is recommended that a qualified professional service technician be called to service the gas appliance and its venting system at
least annually or should service be required. More frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc.
WARNING
: If you do not follow these instructions exactly, a fire or explosion may result causing property
damage, personal injury or loss of life.
Maintenance and Service
Maintenance and Service
Troubleshooting
Troubleshooting
