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ROUBLESHOOTING

UIDE

The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-METRO or 1-800-436-3876 to preserve the limited
warranty terms.

MS7820

ERIES

ROUBLESHOOTING

UIDE

SYMPTOMS

POSSIBLE CAUSE(S)

SOLUTION

All Interfaces

No LEDs, beep
or motor spin.

No power is being
supplied to the
scanner.

Check transformer, outlet and
power strip. Make sure the
cable is plugged into the
scanner.

No LEDs, beep.

No power is being
supplied to the
scanner from host.

Some host systems cannot
supply enough current to power
MS7820 series scanner. Use
the power supply included with
the scanner.

3 beeps on
power up.

Non-volatile RAM
failure.

Contact a Metrologic customer
service representative, if the unit
will not hold the configuration.

Continuous
razz tone on
power up.

Diagnostic failure.

Contact a Metrologic customer
service representative, if the unit
will not function.

VLD failure.

Contact a Metrologic customer
service representative.

Razz tone and
blue LED flash
at power up.

Scanner motor failure.

Contact a Metrologic customer
service representative.

Multiple scans
upon
presentation of
code.

Same symbol timeout
set too short.

Adjust same symbol timeout for
a longer time.

The unit powers
up but does not
beep.

Beeper disabled
No volume is selected
No tone is selected.

Enable beeper.
Select volume (configurable).
Select tone.

Содержание MS7820 Solaris

Страница 1: ...METROLOGIC INSTRUMENTS INC MS7820 Solaris Bar Code Scanner Installation and User s Guide ...

Страница 2: ...prior written consent except by reviewer who may quote brief passages in a review or provided for in the Copyright Act of 1976 Trademarks Metrologic is a registered trademark of Metrologic Instruments Inc Products identified in this document are hereby acknowledged as trademarks registered or otherwise of Metrologic Instruments Inc or their respective companies ...

Страница 3: ...Connector Panel 10 Caution and Serial Number Label 11 INSTALLATION Cable Installation Interface Specific 12 Keyboard Wedge 12 USB 13 RS232 14 IBM 46xx 15 Cable Installation Secondary Metrologic Scanner 16 EAS Deactivation 19 Flex Stand Installation MLPN 46 00868 20 Wall Mount Stand Installation MLPN 46 00869 23 SCANNER OPERATION Scan Zone 27 Depth of Field by Minimum Bar Code Element Width 28 Indi...

Страница 4: ...OOTING GUIDE Troubleshooting Symptom Solution Chart 39 CONFIGURATION MODES 44 UPGRADING THE FIRMWARE 45 SCANNER AND CABLE TERMINATIONS Scanner Pinout Connection 46 Cable Connector Configurations Host End 48 REGULATORY COMPLIANCE Safety 50 EMC 51 Class A Devices 51 Class B Devices 52 PATENTS 53 INDEX 55 CONTACT INFORMATION AND OFFICE LOCATIONS 57 ...

Страница 5: ...ith multiple on board interfaces and a diagnostic display make the MS7820 ideal for retailers seeking a lower total cost of ownership on their next scanner investment Firmware updates are easily loaded into Flash memory The MS7820 bar code scanner is equipped with a multitude of standard features including Automatic Scanning Operation EAS Deactivation Antenna Supports Multiple Interfaces USB KBW R...

Страница 6: ...e is designed to be used for keyboard emulation only Many RS232 configurable functions available in other Metrologic scanners are also available as keyboard wedge functions The following are the most important selectable options specific to the keyboard wedge Keyboard Type AT includes IBM PS2 models 50 55 60 80 IBM PS2 includes models 30 70 8556 Keyboard Country Type USA Italian Swiss Belgium Japa...

Страница 7: ...nterface Cables 5S 5Sxxx 3 Straight VLink Cable with short strain relief 5S 5Sxxx N 3 Straight Direct Cable with short strain relief 5S 5S002 3 Keyboard Wedge VLink Cable with Adapter Cable 5S 5S006 N 3 468x IBM Direct Cable 5S 5S213 N 3 USB Direct 12V Type A Plus Power Cable 5S 5S235 3 USB 12VLink Cable Type A 57 57499 3 RS232 Scanner AUX 12VLink Cable 57 57499 N 3 RS232 Scanner AUX Direct Cable ...

Страница 8: ...5 Power Supply China 46 00866 Power Supply Australia Part Description 7800 External Window Option 46 00867 7800 Replaceable Protective Outer Window For 7800 Replacement Protective Outer Window removal installation instructions see page 38 of this manual Other items may be ordered for the specific protocol being used To order additional items contact the dealer distributor or call Metrologic s Cust...

Страница 9: ...t Description 46 00868 MS7820 Flex Stand Kit Flex Stand Kit Components 1 Tall Flex Pole Cover Qty 1 2 Tall Flex Pole Qty 1 3 Stand Base Qty 1 4 Plastic Stand Base Cover Qty 1 5 M4 x 0 7 x 10 10N Flat Head Screw Qty 2 6 8 x 1 00 Wood Screw Qty 4 7 Lock Washer Qty 2 ...

Страница 10: ...ver Qty 1 3 Plastic Housing Qty 1 4 Plastic Stand Base Cover Qty 1 5 Wall Mounting Bracket Qty 1 6 Lock Washer Qty 2 7 M4 x 0 7 x 10 10N Flat Head Screw Qty 3 8 8 x 1 00 Wood Screw Qty 4 Other items may be ordered for the specific protocol being used To order additional items contact the dealer distributor or call Metrologic s Customer Service Department at 1 800 ID METRO or 1 800 436 3876 ...

Страница 11: ...scriminates all standard bar codes for other symbologies call Metrologic System Interfaces Keyboard Wedge RS232 USB IBM 468x 469x Print Contrast 35 minimum reflectance difference No Characters Read up to 80 data characters Maximum number will vary based on symbology and density Roll Pitch Yaw 360 60 60 Beeper Operation 7 tones or no beep Indicators LED Blue laser on ready to scan and good read MEC...

Страница 12: ...rmers Class II 12VDC 1 25A For Regulatory Compliance information see pages 50 52 ENVIRONMENTAL Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 40 C to 60 C 40 F to 140 F Humidity 5 to 95 relative humidity non condensing Light Levels Up to 4842 LUX 450 foot candles Contaminants Sealed to resist airborne particulate contaminants Ventilation None required ...

Страница 13: ...ARACTERISTICS MS7820 SCANNER Components Figure 1 7820 Bar Code Scanner Parts Scratch Resistant Output Window Laser Aperture Power Save Button Volume Button Blue Indicator LED Speaker Tone Button Cable Connection Area ...

Страница 14: ...10 BASE MODEL CHARACTERISTICS MS7820 SCANNER Dimensions Figure 2 MS7820 Bar Code Scanner Dimensions Connector Panel Figure 3 MS7820 Connector Panel Layout ...

Страница 15: ...n compliance with applicable standards all circuits connected to the scanner must meet the requirements for SELV Safety Extra Low Voltage according to EN IEC 60950 1 To maintain compliance with standard CSA C22 2 No 60950 1 UL 60950 1 and norm EN IEC 60950 1 the power source should meet applicable performance requirements for a limited power source ...

Страница 16: ...ner for proper connections Before continuing verify the VLink cable is connected to the appropriate interface jack on the scanner An incorrect cable connection can cause communication problems or potential damage to the scanner 5 Connect the external power supply to the power jack on the scanner 6 Check the AC input requirements of the power supply to make sure the voltage matches the AC outlet 7 ...

Страница 17: ...le connection can cause communication problems or potential damage to the scanner 3 Scan the Recall Defaults bar code to configure the MS7820 for USB communication 4 Turn on the host system 5 Snap on the cable cover For additional communication options for USB interfaces refer to the MetroSelect Configuration Guide MLPN 00 02407 See SELV Power caution statement located on page 11 of this manual Pl...

Страница 18: ...propriate interface jack on the scanner An incorrect cable connection can cause communication problems or potential damage to the scanner 4 Connect the external power supply to the power jack on the scanner 5 Check the AC input requirements of the power supply to make sure the voltage matches the AC outlet 6 Connect AC power to the transformer The outlet should be near the equipment and easily acc...

Страница 19: ...Incorrect cable connection can cause communication problems or potential damage to the scanner 4 Turn on the host system 5 Scan the Recall Defaults bar code to configure the MS7820 for RS232 IBM communication 6 Snap on the cable cover For additional communication options for IBM interfaces refer to the MetroSelect Configuration Guide MLPN 00 02407 See SELV Power caution statement located on page 1...

Страница 20: ...TS CTS from the auxiliary scanner 4 Connect the MS7820 Host VLink cable to the circular keyed Multi Interface jack located on the bottom of the MS7820 5 Connect the other end of the MS7820 Host VLink cable to the Host 6 Connect the external power supply to the power jack on the VLink cable 7 Check the AC input requirements of the power supply to make sure the voltage matches the AC outlet 8 Snap o...

Страница 21: ...the secondary scanner is not a Metrologic scanner refer to Section O of the MetroSelect Configuration Guide 9 9 9 9 7 7 Aux Port Defaults The auxiliary input port s data format must match the main output format of the secondary scanner 12 Scan the following bar codes in order to configure the secondary scanner to match the auxiliary port s data format 1 st Enable AUX Output 2nd Secondary Scanner D...

Страница 22: ...18 INSTALLATION CABLE INSTALLATION SECONDARY METROLOGIC SCANNER Figure 9 Connector Orientation Top Auxiliary Scanner Setup Bottom See SELV Power caution statement located on page 11 of this manual ...

Страница 23: ...rt Range so that the unit does not scan out beyond the deactivation range Unit Checkpoint Recommended Switch Bank Settings MS7820 Depth of Field Recommended Settings MS7820 SW1 2 3 4 5 6 set to ON SW2 2 3 4 5 6 set to ON Short Range 1 1 8 7 1 1 Note Minimum element width changes to 6 8 mil when in this mode Figure 10 EAS Deactivation Antenna Contact Checkpoint Systems directly for additional EAS s...

Страница 24: ... 11 Base Plate Hole Pattern 2 Attach the flex pole assembly and secure the base plate to the counter Slide the flex cover over the flex pole assembly Once the flex pole has been assembled mount the stand base plate to the counter and install the flex cover over the flex pole assembly Figure 12 Pole Assembly Figure 13 Cover Assembly ...

Страница 25: ...nner s back plate from the rear side of the unit Apply pressure to the points shown in Figure 14 until the back plate unlatches from the scanner Figure 14 Cable Cover Removal 4 Slide the bottom mounting plate off the scanner Figure 15 Mounting Plate Removal ...

Страница 26: ...the scanner onto the mounting plate until the plate is fully seated into the scanner Figure 17 Slide mounting plate into scanner 7 Before installing the scanner s cable cover refer to pages 12 19 for instructions on the proper cable connections 8 Re Install the scanner s back plate to lock in the bottom mounting plate Figure 18 Install back plate ...

Страница 27: ...a on the wall where the scanner will be mounted and drill four 39 pilot holes in the wall for the stand base plate Figure 19 Base Plate Hole Pattern 2 Attach the flex pole assembly to the Wall Mount plate Slide the flex cover over the flex pole assembly Figure 20 Pole Assembly ...

Страница 28: ...scanner s back plate from the rear side of the unit Apply pressure to the points shown in Figure 21 until the back plate unlatches from the scanner Figure 21 Cable Cover Removal 4 Slide the bottom mounting plate off the scanner Figure 22 Mounting Plate Removal ...

Страница 29: ...te to the wall location designated in Step 1 and assemble the remaining parts as shown in Figure 23 Figure 23 Scanner Mounting Plate Assembly 6 Slide the scanner onto the mounting plate until the plate is fully seated into the scanner Figure 24 Slide mounting plate into scanner ...

Страница 30: ... INSTALLATION 7 Before installing the scanner s cable cover refer to pages 12 19 for instructions on the proper cable connections 8 Re Install the scanner s back plate to lock in the bottom mounting plate Figure 25 Install back plate ...

Страница 31: ...27 SCANNER OPERATION SCAN ZONE BASED ON 100 UPC BAR CODES Figure 26 Scan Area Top View top Side View Bottom Specifications are subject to change without notice ...

Страница 32: ...ODE ELEMENT WIDTH BASED ON 100 UPC BAR CODES Figure 27 Depth of Field Top View Long Range Mode Minimum Bar Code Element Width Long Range Mode A B C D E mm 132 190 264 330 660 mils 5 2 7 5 10 4 13 0 26 0 Specifications are subject to change without notice ...

Страница 33: ...DE ELEMENT WIDTH BASED ON 100 UPC BAR CODES Figure 28 Depth of Field Side View Long Range Mode Minimum Bar Code Element Width Long Range Mode A B C D E mm 132 190 264 330 660 mils 5 2 7 5 10 4 13 0 26 0 Specifications are subject to change without notice ...

Страница 34: ...MUM BAR CODE ELEMENT WIDTH BASED ON 100 UPC BAR CODES Figure 29 Depth of Field Top View Short Range Mode Minimum Bar Code Element Width Short Range Mode A B C mm 190 264 330 mils 7 5 10 4 13 0 Specifications are subject to change without notice ...

Страница 35: ...MUM BAR CODE ELEMENT WIDTH BASED ON 100 UPC BAR CODES Figure 30 Depth of Field Side View Short Range Mode Minimum Bar Code Element Width Short Range Mode A B C mm 190 264 330 mils 7 5 10 4 13 0 Specifications are subject to change without notice ...

Страница 36: ...l connected interface cable This audible indicator will be heard during power up or when a bar code is scanned Razzberry Tone This is a failure indicator Refer to failure modes on page 34 Three Beeps during operation When placing the scanner in program mode the blue LED will flash while the scanner simultaneously beeps three times The blue LED will continue to flash until the unit exits program mo...

Страница 37: ...l the laser is deactivated Steady Blue LED to OFF After a successful scan the scanner transmits the data to the host device Some communication modes require that the host inform the scanner when data is ready to be received If the host is not ready to accept the information the scanner s blue LED will remain off until the data can be transmitted Single Blue LED Flash When the scanner successfully ...

Страница 38: ...anner has experienced a motor failure Return the unit for repair at an authorized service center Continuous Razzberry Tone with LED off If upon power up the scanner emits a continuous razzberry tone then the scanner has an electronic failure Return the unit for repair at an authorized service center Three Beeps on power up The scanner beeps three times on power up indicates the nonvolatile memory ...

Страница 39: ...TION ERROR The non volatile configuration memory did not agree with the data last saved Default configuration data is then used and the scanner continues operating 4 COMMUNICATION ERROR The RS232 data line is being held active The scanner will abort attempts to enter configuration mode after a short timeout 5 COPROCESSOR COMMUNICATION ERROR The main microprocessor is not communicating with the int...

Страница 40: ...onfigured period of non use Pressing any of the three buttons will wake the scanner from the power save mode see figure 37 This mode s wake up time is slightly longer due to the motor s need to restart 4 Dual Action Power Save Mode 1 Blinks the laser OFF ON after a configured period of non use turns the laser and motor OFF at thirty minute intervals Example If the power save timeout is set to 15 m...

Страница 41: ...et CHANGING THE BEEPER VOLUME Touch the Volume Button to adjust the scanner s speaker volume or mute silence the scanner PLACING THE UNIT IN POWER SAVE MODE Long 3 seconds touch of the Power Save button will place the MS7820 scanner into Power Save Mode TO WAKE THE UNIT FROM POWER SAVE MODE Touch any of the three touch panel buttons to awaken the scanner for normal operation Figure 35 Changing the...

Страница 42: ...rmance If the window requires cleaning use only a mild glass cleaner containing no ammonia When cleaning the window spray the cleaner onto a lint free non abrasive cleaning cloth then gently wipe the window clean If the unit s case requires cleaning use a mild cleaning agent that does not contain strong oxidizing chemicals Strong cleaning agents may discolor or damage the unit s exterior Figure 39...

Страница 43: ...r Use the power supply included with the scanner 3 beeps on power up Non volatile RAM failure Contact a Metrologic customer service representative if the unit will not hold the configuration Continuous razz tone on power up Diagnostic failure Contact a Metrologic customer service representative if the unit will not function VLD failure Contact a Metrologic customer service representative Razz tone...

Страница 44: ...alls into the criteria Typical of Non UPC EAN codes The scanner defaults to a minimum of 4 character bar code The unit scans a bar code but locks up after the first scan blue LED stays off The scanner is configured to support some form of host handshaking but is not receiving the signal If the scanner is setup to support ACK NAK RTS CTS XON XOFF or D E verify that the host cable and host are suppo...

Страница 45: ...ce representative Keyboard Wedge Only The unit scans the bar code but there is no data Configuration is not correct Make sure the scanner is configured for the appropriate mode The unit scans but the data is not correct Configuration is not correct Make sure that the proper PC type AT or PS2 is selected Verify correct country code and data formatting are selected Adjust the intercharacter delay Th...

Страница 46: ...s lower case Computer is in Caps Lock mode Enable the caps lock detect setting of the scanner to detect if the PC is operating in Caps Lock Com port at the host is not working or configured properly Com port not operating properly Power up OK and scans OK but does not communicate properly to the host Cable not connected to the proper com port Check to make sure that the baud rate and parity of the...

Страница 47: ...marked Aux port The MS7820 must be configured to enable the Aux port Secondary scanner powers up but data is not relayed to the host The Aux com port may not be operating properly The secondary scanner must be configured to send secondary formatted data reserve code 32 Use the Auxiliary mode setup wizard in MetroSet USB Only The scanner powers up ok scans ok but does not communicate The USB Port i...

Страница 48: ...nfiguration program allows you to simply point and click at the desired scanner options This program can be downloaded FREE from Metrologic website www metrologic com or set up disks can be ordered by calling 1 800 ID METRO Serial Programming This mode of configuration is ideal for OEM applications This mode gives the end user the ability to send a series of commands using the serial port of the h...

Страница 49: ...0 1 Plug the scanner into a serial communication port on the host system 2 Start the MetroSet2 software 3 Click on the plus sign next to POS Scanners to expand the supported scanner list 4 Choose the MS7820 Solaris from the list 5 Click on the Configure Solaris 7820 Scanner button 6 Choose Flash Utility from the options list located on the left side of the screen 7 Click on the Open File button in...

Страница 50: ...jacks located on the back of the unit Figure 40 Scanner Interface Ports MS7820 EAS Connector MS7820 Auxiliary Connector Pin Function Pin Function 1 GROUND 1 GROUND 2 ANTENNA 2 AUX_RxD 3 ANTENNA 3 AUX_TxD 4 EAS GPIO OUT 4 AUX_RTS 5 EAS GPIO IN 5 AUX_CTS 6 SHIELD 6 SCAN DATA 7 TRIGGER 8 SCAN ENABLE 9 SW 5VDC OUT 10 GROUND ...

Страница 51: ...N C 4 PC Data 5 N C 5 PC Clock 6 RTS 6 KB Clock 7 N C 7 5VDC PC Keyboard 8 Data Rx 8 KB Data 9 Adapter Power 9 Adapter Power 10 Shield Ground 10 Shield Ground IBM RS 485 USB 1 Ground 1 Ground 2 Tied to Pin 6 in Cable 2 Tied to Pin 4 in Cable 3 N C 3 N C 4 IBM A 4 Tied to Pin 2 in Cable 5 IBM B 5 N C 6 Tied to Pin 2 in Cable 6 USB D 7 N C 7 5VDC USB 8 N C 8 USB D 9 Adapter Power 9 Adapter Power 10 ...

Страница 52: ...ion to the host USB Type A VLink Cable MLPN 5S 5S235 3 Pin Function 1 5VDC 2 D 3 D 4 Ground USB Direct 12V Type A Locking MLPN 5S 5S213 N 3 Pin Function 1 5VDC 2 D 3 D 4 Ground 5 Ground 6 12VDC 7 8 N C VLink RS232 AUX Cable MLPN 57 57499 N 3 Pin Function 1 Ground 2 RS232 Transmit Output 3 RS232 Receive Input 4 RTS Output 5 CTS Input 6 10 N C CTS Input can also serve as DTR input 9 Pin D Type Conn ...

Страница 53: ...er cable with a 5 pin DIN male connector on one end and a 6 pin mini DIN female connector on the other According to the termination required connect the appropriate end of the adapter cable to the VLink cable leaving the necessary termination exposed for connecting to the keyboard and the keyboard port on the PC Keyboard Wedge Adapter Cable Pin Function 1 PC Clock 2 PC Data 3 No Connect 4 Power Gr...

Страница 54: ...lient ne doit en aucun cas essayer d entretenir lui même le scanner ou le laser Ne regardez jamais directement le rayon laser même si vous croyez que le scanner est inactif N ouvrez jamais le scanner pour regarder dans l appareil Ce faisant vous vous exposez à une rayonnement laser qú êst hazardous L emploi d appareils optiques avec cet équipement laser augmente le risque d endommagement de la vis...

Страница 55: ...terference at their own expense Any unauthorized changes or modifications to this equipment could void the user s authority to operate this device This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesi...

Страница 56: ...he FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular ...

Страница 57: ...ion estoppel or otherwise under any METROLOGIC or third party intellectual property rights whether or not such third party rights are licensed to METROLOGIC including any third party patent listed above except for an implied license only for the normal intended use of the specific equipment circuits and devices represented by or contained in the METROLOGIC products that are physically transferred ...

Страница 58: ...nt of Metrologic has been subjected to abuse misuse neglect improper installation or accident nor any damage due to use or misuse produced from integration of the Product into any mechanical electrical or computer system The warranty is void if the case of Product is opened by anyone other than Metrologic s repair department or authorized repair centers THIS LIMITED WARRANTY EXCEPT AS TO TITLE IS ...

Страница 59: ...communication 2 compliance 50 51 configuration 45 Configuration 44 connector panel 10 customer service 54 D DC power 10 depth of field 7 28 29 30 31 diagnostic 35 dimensions 7 10 E EAS 3 10 19 EMC 51 EMI 51 emissions 51 error code 35 F features 1 firmware 45 flash 45 flex stand installation 20 22 20 22 optional kits 5 H HID 13 Host 16 I IBM 46xx 10 immunity 51 indicator 7 audible 9 32 34 39 43 45 ...

Страница 60: ...ts See cables POS Point Of Sale 13 power 8 45 power save 36 protocols 2 R razzberry tone 32 33 34 repair 54 rs232 10 14 42 46 49 S safety 50 52 scan zone 27 secondary scanner 16 17 18 43 serial label 11 specifications 7 T tone 32 33 34 troubleshooting 39 43 U upgrade 45 USB 3 10 13 43 47 48 V ventilation 8 visual see indicator voltage 8 12 14 16 W warranty 54 weight 7 window 9 38 window outer 38 ...

Страница 61: ......

Страница 62: ...NOTES ...

Страница 63: ......

Страница 64: ...January 2008 Printed in the USA 0 0 0 2 2 8 3 B ...

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