4
MDTUG110817
Alerts
Battery Disconnection
In the event of a
sabotage
of the bike power
system or battery disconnection a theft alert will
be sent immediately to our Secure Operating
Centre (SOC). The SOC will attempt to contact you
in order to verify the status of the bike.
Should you need to disconnect the bike battery for
maintenance reasons you should first set the
system to
‘Maintenance Mode’
via the app or
web portal in order to avoid generating a false
alert.
REMEMBER
to set the system back to
‘Active
Mode’
once the maintenance is completed.
Unauthorised Movement Alert
In the event of the bike being moved
without the
engine running
a theft alert will be sent to our
Secure Operating Centre (SOC). They SOC will
attempt to contact you in order to verify the
status of the bike.
Should you need to
transport
the bike or travel by
ferry you should first set the system to
‘Transport
Mode’
via the app or web portal in order to avoid
generating a false alert.
REMEMBER
to set the system back to
‘Active
Mode’
once the transportation is completed.
Low Bike Battery
In the event of the bike battery becoming low a
push notification
will be send to your smartphone
(provided you have the Meta Trak app running).
Bike Alarm Triggered
In the event of the bike alarm be triggered a
push
notification
will be send to your smartphone
(provided you have the Meta Trak app running).
Smartphone App / Web
Please note that in the event of a theft alert being
sent to the SOC your access to the smartphone
app and your web portal will be temporarily
suspended whilst the SOC manages the incident,
normal operation will be restored immediately
after the incident is closed by the SOC.
Change of details
Please inform us as soon as possible of any
changes to your contract information.
Such as:
Changes to contact numbers
Change of bike registration
Change of email address
Change of owner
Contact Us
Customer Services:
+44(0)203 332 0121
Mon-Fri 9am-5pm for general enquiries
