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Page 31
AEROCET-380 Operation Manual Rev A
11
Troubleshooting
The following section covers some common failure symptoms, causes and solutions. The
AEROCET-380 case should never be removed or opened for any reason.
Opening or
removing the case will void the warranty and may result in exposure to laser radiation,
which can cause eye injury.
Refer to section 1.2 to contact Met One for more information
and technical support.
Symptom
Possible Cause
Solution
Display does not turn on
•
Low Battery
•
Defective Battery
•
Charge battery
•
Contact service center
Pump does not turn on
when a sample is started
•
Low Battery
•
Defective pump
•
Charge battery
•
Contact service center
Keypad/rotary dial does not
work
•
Loose connector
•
Internal hardware failure
•
Contact service center
Sample result is lower than
normal
•
Atypical sample results may be
real
•
Flow rate is not 2 LPM
•
Optics may be contaminated
•
Audit and calibrate flow
•
Contact service center
Sample result is higher than
normal
•
Atypical sample results may be
real
•
Flow rate is not 2 LPM
•
Optics may be contaminated
•
Audit and Calibrate flow
•
Contact service center
Battery does not hold a
charge
•
Defective or worn out battery
•
Defective charger
•
Contact service center
Flow rate does not reach
2.0 LPM setpoint
•
Dirty Filter
•
Defective pump
•
Change filter
•
Contact service center
Unit will not communicate
using WiFi
•
WiFi has not been set up
•
No internet connection
•
Wifi was originally configured
to DHCP and the IP address
has changed
•
Configure the Wifi connection
per Section 7
•
Verify WiFi is enabled and
detected at location
•
Perform a WiFi Discovery per
Section 5.4.5
Data does not transfer
completely when using WiFi
•
High data transfer speeds can
cause data to drop
•
Lower the WiFi baud rate
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