Frequently asked questions
10.How many GARAGE DOOR OPENERS can I control with one internet gateway?
Up to
16 openers,
all
located
within radio
r
ange of the gateway
.
11.How many GATEWAYS can I have on a single account?
You can have any amount of gateways on one account, eg. have one at your main home and
another at your vaca
�
on home.
12.What do the Green, Blue and Yellow Leds on the Gateway Indicate?
The Leds on the internet gateway indicates its current opera
�
onal status.
The Green Led ON solid indicates an ac
�
ve internet connec
�
on (will blink o
ff
infrequently with
data
traffic).
The Blue Led ON solid indicates that the internet gateway has learned at least one myQ Opener,
(will blink o
ff
infrequently when communica
�
ng with a myQ device).
The Yellow Led indicates the internet gateway is ac
�
vely wai
�
ng to learn a myQ device. The
Yellow light will
�
me out in three minutes if a device is not learned.
13.Can any adjustments be made to the Gateway
No, there are no user adjustments. All LAN and internet connec
�
on se
�
ngs of the internet
gateway are factory-set and cannot be changed.
The LAN address is assigned by the router and does not need user involvement; however,
typically rese
�
ng the gateway will cause the gateway to request a new ID from the router.
Power O
ff
and On again is an e
ff
ec
�
ve reset.
14.Which type of ROUTER will work with the internet gateway?
All of the latest home routers are known to work with the internet gateway. Some older model
routers, and routers with high level security
firewalls etc, may cause the router to block the
connec�on.
Try another Ethernet connec
�
on on the router.
15.Can I use the internet gateway with a COMMERCIAL internet or BUSINESS internet connec
�
on
or within a business LAN environment?
No, Merlin ANZ does not have any myQ commercial product currently available, so this op
�
on is
not available.
16.Will the Internet
Gateway slow down my internet connec�on?
No. The internet gateway data transmission is very minimal and only ac
�
ve when sending a
message, such as when a command is given for the door to operate. You will not experience any
speed reduc
�
on to your internet connec
�
on.
17.Wil
l a slow internet connec�on effect my Internet Gateway opera�on?
No. The internet gateway will not be a
ff
ect ed by a slow internet connec
�
on. The internet
gateway data transmission is very minimal and does not require a fast connec
�
on.
18.If my internet connec
�
on stops working, how do I control my garage door opener?
Remote Control Transmi
�
ers supplied with the Opener will open and close the door at the home
site. These include keypads and Wireless Wall Controls.
