23
114A5179B
CHAMBERLAIN LIMITED WARRANTY
Merlin
®
Professional Commander Essential MS65MYQ
Sectional Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(
Chamberlain
), the manufacturer of Merlin
®
automatic garage door openers,
is committed to manufacturing and supplying high quality goods. As part of
this commitment, we seek to provide reliable service and support for our
goods and are pleased to provide you, the original purchaser, with this
Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in
addition to any rights and remedies that you may have under Australian or
New Zealand consumer protection laws. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law, or New Zealand
Consumer Guarantess Act 1993. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.
Chamberlain’s warranty
What is covered
Chamberlain warrants to the original purchaser of the Merlin Commander
Essential MS65MYQ Sectional Door Opener (Unit) that all parts of the Unit,
other than remote controlled transmitters and accessories, globes and
batteries, are free from defects in materials and workmanship for a period of
60 months or 10,000 cycles (each opening & closing of the garage door
equals 1 cycle) whichever comes first, from the date of purchase when
installed by a Professional dealer appointed or authorised by Chamberlain in a
residential premise with a residential specified garage door that is designed
for the sole purpose of a single-family dwelling.
Chamberlain warrants that the remote controlled transmitters (E960M)
included with the Unit are free from defects in materials and workmanship for
a period of 24 months from the date of purchase and all other accessories
included with the Unit are free from defects in materials and workmanship for
a period of 12 months from the date of purchase.
What is not covered
Batteries and globes are not covered under the Chamberlain Limited
Warranty.
Travel costs incurred by Chamberlain or the Professional Dealer in either
travelling to or from areas outside a capital city metropolitan area. These costs
will be at the purchaser’s expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in
obtaining access where the Unit is not readily accessible. These cost will be at
the purchaser’s expense.
Warranty Conditions
It is a condition of this Chamberlain Limited Warranty that the Unit is sold,
installed and serviced by a Professional Dealer appointed or authorised by
Chamberlain. A Merlin branded garage door opener purchased over the
internet and installed by a person other than a Professional Dealer will not be
covered by this Chamberlain Limited Warranty.
It is also a condition of this Chamberlain Limited Warranty that for the
operating life of the Unit:
1 the garage door is spring balanced, is operable by hand and opens
and closes with no more than a maximum of 20 kg of lifting weight;
2
the garage door and the Unit is professionally maintained and serviced
by a Professional Dealer, at a minimum, during the third year of the
Chamberlain Limited Warranty period such that the spring balanced door
operates according to manufacturer specifications. If your door binds,
sticks, or is out of balance, then it must not be used until serviced by a
trained door technician or Profesional Dealer. The garage door service fee
will be at the purchaser’s expense;
3 the warranty is registered by completing the online form at
w
ww.gomerlin.com.au
or
www.gomerlin.co.nz
; and
4 you retain your sales docket or invoice as proof of purchase, and attach it
to this manual to enable you to establish the date of purchase in the
unlikely event of a warranty service being required.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are
concerned that the Unit may be defective, call the Professional Dealer that
sold/installed the opener, or our service centre on the toll free number below
and a Chamberlain technician will diagnose the problem and arrange for this
to be rectified. Once the problem has been diagnosed, subject to your rights
under the applicable Australian and New Zealand consumer protection laws
with respect to major failures, Chamberlain or its Professional Dealer will
provide you with either, repairs to the Unit or a replacement Unit.
Repairs and replacement parts provided under this Chamberlain Limited
Warranty are provided free of charge and are warranted for the remaining
portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to
your other rights and remedies as a consumer.
Exclusions - what voids the warranty
If our service centre determines that a warranty claim has been made in respect
of a failure or defect arising under or out of any exclusion detailed below such
that the claim is not covered under this Chamberlain Limited Warranty, we may,
subject to your other rights and remedies as a consumer, charge you a fee to
repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in,
the Unit due to:
1 non-compliance with the instructions regarding specifications,
installation, operation, maintenance and testing of the Unit or of any
product with which the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has
been installed;
3 use of any copy, imitation or replica garage door remotes with your
Merlin Unit;
4 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
5 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door
alignment or hinges;
6 problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes,
fire, flood, rain, water, lightning or storms;
7 water or moisture ingress that causes corrosion or electrical
malfunction;
8 corrosion caused by sea air if located near a waterway, beach etc;
9 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.
10 lack of proper maintenance, service or care of the door and Unit;
11 any unauthorised modification to the Unit; or
12 damage caused by insects, pests or other after sale damage caused
by events or accidents outside Chamberlain’s reasonable control and
not arising under normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian and New Zealand consumer protection
laws.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010
) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or
its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or inability to
use, the Unit, other than those which were reasonably foreseeable as liable to
result from the failure.
Liability – New Zealand only
Except as set out in the
Fair Trading Act 1986 and the Consumer Guarantees Act
1993
(as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or
its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or inability to
use, the Unit, other than those which were reasonably foreseeable as liable to
result from the failure.
Note
Chamberlain reserves the right to change the design and specifications of the
Unit without prior notification. Some features or accessories of the Unit may not
be available in certain markets or areas. Please check with your distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
Website: gomerlin.com.au
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Unit1, 75 Epping Road
North Ryde NSW 2113
(PO BOX 1446, Lane Cove NSW 1595)
Email: [email protected]
New Zealand
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website: gomerlin.co.nz
