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(3) Hercules Heavy-Duty Floor Machine

Hercules Heavy-Duty Floor Machine (16)

New Equipment Warranty

“Best Warranty on the Planet” – 5-years on motor, transmission and chassis.

Warranty Policy

All equipment is inspected and tested before shipping from the manufacturer. All parts are
warranted to be new and free from defects in workmanship and material, under normal use to the
original retail purchaser. This warranty limits manufacturer’s liability for defects in workmanship
or materials for replacement of defective parts only. The manufacturer accepts no liability for
incidental or consequential damages arisen from the use of any equipment, defective or not. This
warranty is in lieu of all expressed or implied warranties and is extended only to the original retail
purchaser. Manufacturer sales and service representatives are not authorized to waive or alter
the terms of this warranty, or to increase the obligations of the manufacturer under the warranty.
Parts replaced or repaired under this warranty are warranted for the remainder of the original
warranty period.
Labor is only provided by authorized service centers. If an authorized service center is not near
you, it is the purchaser’s responsibility to take their machine to an authorized service center.
The manufacturer covers up to one (1) year (365 days) of service labor at the manufacturer’s
calculated hourly labor rate/repair time when performed by a manufacturer-authorized service
provider. Ultimately, labor reimbursement costs are at the discretion of the manufacturer. At no
time is the manufacturer responsible for travel time to complete on-call repairs. After one (1) year,
the original retail purchaser is responsible for all labor costs with no manufacturer reimbursement.
The original purchaser must contact the manufacturer to follow correct RMA/warranty procedures.
They must include a copy of the RMA Sheet enclosed in the box with the returned item. No returns
shall be authorized unless the proper RMA procedures are followed. It is the responsibility of the
distributor to repair the client’s equipment as soon as possible.
The manufacturer charges a 25% restocking fee for any items that are being returned to stock.
Items must be new, unused, free of damage and are only good for up to 30 days. After 30 days, the
manufacturer does not accept the return of any items for a store credit.
Authorized warranty replacement parts need to come directly from the manufacturer. Any use of
any other parts will void warranty. The manufacturer does not reimburse for parts used by client
that were not supplied directly for the machine under warranty.
The client must contact the manufacturer prior to working on or changing out of any parts, etc.
The manufacturer must issue an RMA Sheet containing approved labor time and replacement
parts. Do not send parts or equipment back to the manufacturer without an RMA Number and
approval. No labor will be paid for, nor parts cost paid for or reimbursed, that have not previously
been approved by the manufacturer. All warranty work must be approved and authorized to
qualify, and appropriate warranty procedures must be followed.
The warranty starts on the purchase date by the original purchaser from an authorized distributor,
subject to proof of purchase. The Machine Registration Form must be completed and sent to
the original manufacturer at the time of purchase. If proof of purchase cannot be identified, the
warranty start date is ninety (90) days after the date of sale to an authorized distributor.