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CONSUMER SERVICE

If you have any product enquiries, or in the event of a problem with
your appliance once it has been installed, please telephone 0870
789 5107.

CONSUMER SERVICE LINES OPEN:

Monday to Thursday 8am–6pm
Friday 8am–5pm
Saturday 9am–1pm

WARRANTY

Your manufacturer warranty covers goods of our own brand for
defective workmanship and materials for a period of 3 year from the
date of purchase. This warranty covers mechanical breakdown and
proven cosmetic and manufacturing defects.

To register for this guarantee simply fill in and return the FREEPOST

registration form provided. Alternatively call free on

0800 032 7558, quoting reference MEGXA3.

Any damage, blemishes or chips identified upon receipt of the

product must be reported within 90 days – proof of purchase may
be required to establish validity. Scratches on the surface of ceramic
hobs must be reported within 14 days. Scratches caused by
usage are not covered. Accidental damage is not covered by the
manufacturer’s warranty.

For warranty compliance, the requirements are that the appliance:

•

Has been correctly installed in accordance with current

legislation, relevant British and European Standards and Codes
of Practice, by a suitably competent person registered with Gas
Safe or equivalent body and, where applicable, a qualified

electrician.

•

Has been used solely for domestic cooking purposes.

•

Is in use in the UK*, has not been taken abroad as a personal

export. (In the Republic of Ireland conditions may vary, so

consult your retailer.)

•

Is not second-hand or a refurbished appliance. The
manufacturer’s warranty is not transferable.

•

Has not been subject to misuse, accidental damage or

modification, and has not deteriorated due to normal domestic

wear and tear, and the manufacturer’s recommendations
concerning cleaning materials have been followed.

•

Has not been repaired by persons or organisations other than

those authorised to act on behalf of AGA Rangemaster.

Exceptions:
•

Items not included under the free 3 year guarantee include pan

supports, griddles, wok rings, baking trays, grill pans, trivets, filters,

light bulbs and other consumable accessories.

•

Any damage caused other than through normal use.

•

Breakdowns associated with cooking spillage.

• Cosmetic deterioration deemed to be normal wear and tear.

This warranty is in addition to your Statutory Rights.

* Only certain models can be adapted for use with Mains Gas

supplied in the Channel Islands and Isle of Man.

OUT OF WARRANTY

We recommend that Mercury appliances are serviced regularly
throughout their life to maintain optimum performance and

efficiency. Service work should only be carried out by technically
competent and suitably qualified personnel.

For your own safety, always make sure that work is carried out by a

Gas Safe registered engineer for gas appliances or an approved

electrician for electrical models.

For a competitive quote and to arrange for a Mercury approved

engineer to attend, call Consumer Services on: 0870 789 5107.

SPARE PARTS

To maintain optimum and safe performance, we recommend that
only genuine Mercury spare parts are used. These are available from
most major spares stockists, including ourselves.

Contact Consumer Services on 0870 789 5107, who will be happy

to help.

STANDARDS

Mercury cookers are designed and manufactured to a recognised
international quality standard, which meets the requirements of

BS EN ISO 9001, BS EN ISO 14001 and OHSAS 18001 for continually

improving environmental procedures.

Mercury cookers comply with the essential requirements of the

appropriate European Directives, and carry the CE mark.

Name of Appliance & Colour*

Appliance Serial Number*

Fuel Type*

Natural Gas