Problem
Possible causes/consequences and
M
Solutions
The indicator lamp on the vehicle socket does not light up.
No connection can be established between the vehicle and the exter-
nal power source.
X
Connect the charging cable once again.
If the problem persists:
X
Have the mains socket checked for correct function or use another
mains socket.
or
X
Use a different charging station.
or
X
Consult a qualified specialist workshop.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.
The snap fastener on the charging cable connector is locked.
X
Press and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked.
X
Remove the charging cable connector from the vehicle socket.
If the snap fastener on the charging cable connector is locked:
X
Press and hold the button on the charging cable connector and try
to release the lock.
Online access to the vehicle
General information
G
WARNING
If you operate information systems and com-
munication equipment integrated in the vehi-
cle when driving, you may be distracted from
the traffic situation. You could also lose con-
trol of the vehicle. There is a risk of an acci-
dent.
Only operate this equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
i
Operation of integrated information sys-
tems and communications equipment in
the vehicle: you must observe the legal
requirements for the country in which you are
currently driving.
Via the "My Mercedes Electric - Vehicle Home-
page", you can call up remote query and remote
configuration functions for your vehicle. This is
possible from an Internet-enabled computer, as
well as many modern smartphones.
Please call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) to
obtain the relevant Internet address.
Access to "My Mercedes Electric - Vehicle
Homepage" is dependent on the contractual
periods of mbrace. Activated access to the
mbrace emergency call system is required for
use.
In order to use the "My Mercedes Electric - Vehi-
cle Homepage ", you must agree to the local
terms of use.
Further information on supported devices, avail-
able languages and contractual periods can be
obtained from any authorized Mercedes-Benz
Center.
In order to call up the "Mercedes Electric - Vehi-
cle Homepage", the vehicle must be connected
to the Internet (
Y
page 39).
Notes on data protection
Bear in mind that the "My Mercedes Electric -
Vehicle Homepage" offers access to your data.
38
Charging the high-voltage battery
Dr
iving
and
parking
