Mercedes-Benz B-Class, Руководство пользователя

Страница: 319 / 537

Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling t
Calling the Mer he Mercedes-Benz Cust cedes-Benz Customer Centr omer Centree a er a er
aut automatic accident or br omatic accident or breakdo eakdown det wn detection ection
RReq equir uirements: ements:
R
The vehicle has detected an accident or break-
down situation.
R
The vehicle is stationary.
R
The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
#
Select Call .
R
A er your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
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page 319).
R
The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Centre with Later ,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arr Arranging a ser anging a service appointment via a Mer vice appointment via a Mercedes cedes
me call me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
#
TTo arr o arrang ange a ser e a service appointment vice appointment:: select Call .
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.
316 316 MBUX multimedia system