16
TROUBLESHOOTING
Problem Possible
Cause
Corrective
Action
Burner won’t light Gas pressure is low.
The orifice is blocked.
Control knob is not in “High”
position.
Turn tank valve “OFF” and replace
the tank
Clear blockage.
Turn control knob to “High”
Burner flame is
low
Gas pressure is low.
The control knob is not positioned
at “High”.
The burner jet may be partially
blocked.
Outdoor temperature is less than
40°F and tank is less than 1/4 full.
Supply hose is bent or kinked.
Turn tank valve “OFF” and replace
the tank.
Position the control knob at “High”
Clear blockage.
Use a full tank.
Straighten the hose.
Carbon build-up
Build-up of carbon can accumulate
over time.
Wipe off before lighting.
Thick black
smoke
Blockage
in
burner
Remove blockage and clean
burner inside and outside.
1-YEAR LIMITED WARRANTY
The appliance has been manufactured under the highest standards of quality and
workmanship. We warrant to the original consumer / purchaser that all aspects of this
product will be free of defects in material and workmanship for one (1) year from the date of
purchase. A replacement for any defective part will be supplied free of charge for installation
by the consumer. Defects or damage caused by the use of other than genuine parts are not
covered by this warranty .This warranty shall be effective from the date of purchase as
shown in the purchaser’s receipt. This warranty is valid for the original consumer purchaser
only and excludes industrial, commercial or business use of the product, product damage
due to shipment or failure which results from alteration, product abuse, or product misuse,
where performed by a container, service company, or consumer. We will not be responsible
for labor charges and/or damage incurred in installation, repair or replacement, nor for
incidental or consequential damage. This warranty gives you specific legal rights, and you
may also have the other rights that vary from state to state.
If problems cannot be corrected by using these methods, pleas contact
1-855-CHANT-US (1-855-242-6887) for assistance.
