27 Nourse Avenue Epping 2 Cape Town
P.O. Box 975 Eppindust 7475 South Africa
Tel: +27 21 534 8114 Fax: +27 21 534 8086
Service Centre Share Call: 086 111 5006
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Trouble Shooting Guide
Problem
Kettle is leaking water
Kettle does not work
Kettle trips mains power
supply
Kettle takes too long to boil
Kettle works intermittently
Kettle is rusting on outside
Element is rusting. Rust spots
on element.
Kettle does not switch off
automatically
Reason
May be condensation
Kettle is over filled
Switch is sticking
Household socket is off.
Household socket is not
working
Kettle is not seated on base
correctly.
Overloaded circuit.
Element has lime scale
deposits.
Element has lime scale
deposits.
Steam deposit has oxidised and
turned into an orange colour.
Water deposits on the element.
Some areas have water that
will result in orange or brown
stains.
Lid not positioned correctly
or is off.
Action
This is normal if boiled a num-
ber of times in succession
Pour out water to MAX level.
Ensure switch button is clean.
Switch on household socket
Check the socket with another
appliance
Seat kettle on base correctly
Unplug all appliances attached
to the same circuit.
Descale element using a
proprietary descaler or citric
acid solution. If not successful
then a new element may be
required.
Descale element using a
proprietary descaler or citric
acid solution. If not successful
then a new element may be
required.
Wipe your kettle after each use
to keep dry. Polish stainless
steel occasionally.
Some stains are stubborn and
a descaler may not be effective.
This should not affect function.
Place lid on the kettle securely.
Pre-caution
This kettle is for household
use only.
If overfilled water can eject
from the kettle resulting in a
hazard
Keep appliance away from
cooking splatter.
Ensure water covers the ele-
ment before operating.
Appliance must be of similar
wattage to prevent overloading.
Your life of the kettle will be
reduced if not seated on base
correctly.
Note that their can be up to 5
household plug sockets on 1
circuit.
Kettles with scale will have a
reduced lifespan. Clean the
scale regularly.
Kettles with scale will have a
reduced lifespan. Clean the
scale regularly.
Keeping any appliance clean
at all time will extend the life of
the product.
Use distilled water.
Ejecting steam from the spout
or lid can be a hazard
