Mellanox Technologies ConnectX-4 MCX413A-BCAT, Руководство пользователя

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Troubleshooting
Rev 2.6 55 Mellanox Technologies
6 Troubleshooting
6.1 General
Server unable to find the
adapter
• Ensure that the adapter is placed correctly
• Make sure the adapter slot and the adapter are compatible
• Uninstall the adapter card. See
Section 3.6, “Adapter Card
Installation Instructions”
.
• Install the adapter in a different PCI Express slot
• Use the drivers that came with the adapter or download the
latest
• Make sure your motherboard has the latest BIOS
• Try to reboot the server
The adapter no longer
works
• Uninstall the adapter card. See Section 3.6, “Adapter Card
Installation Instructions”.
• Reseat the adapter in its slot or a different slot, if necessary
• Try using another cable
• Reinstall the drivers for the network driver files may be
damaged or deleted
• Reboot the server
Adapters stopped
working after installing
another adapter
• Try removing and re-installing all adapters. See
Section 3.6, “Adapter Card Installation Instruc-
tions”.
Check that cables are connected properly
• Make sure your motherboard has the latest BIOS
Link indicator light is off
• Ensure that adapter driver/s is loaded
• Try another port on the switch
• Make sure the cable is securely attached
• Check your are using the proper cables that do not exceed
the recommended lengths
• Verify that your switch and adapter port are compatible
Link light is on, but with
no communication
established
• Check that the latest driver is loaded
• Check that both the adapter and its link are set to the same
speed and duplex settings