17
Fault Finding
To reduce the time it takes to resolve a problem with a Hyperion product, the following
process must be completed before requesting assistance from Meech.
The information below shows what is required for a 971IPS bar however, the same
process can be used for any of the Hyperion range of products.
Supplying the following information will ensure your claim is processed quickly when
you first contact Meech:
1.
Connect to a BarMaster and turn on the equipment
2.
A readout will appear on screen and we will require the following information:
a.
Bar Code Serial Number
b.
Product Code (i.e.
A924A971-(03520
= bar length))
c. Frequency
d. Balance
e. Feedback
f.
Alarm %
g.
Ion Level %
h.
Alarm Line
3.
Status of the Warning LED (i.e. not lit, strobing red, flashing red, solid red)
4.
Please provide a photo of the equipment as it is installed
5.
A description and a photo or video of the problem you are experiencing
6.
The action you want Meech to take e.g. repair, replace, warranty etc.
